I had a detached retina and other eye problems. Dr Roy found and fixed them all and now my vision…read moreis 20/20! Can't recommend Dr Brod enough. The best of the best.

Please disregard other review previously submitted. Dr. Brod responded, he will still be my…read morehusband's retina specialist as long as possible.

I don't know what is going on with this place. Was a patient for many years and all of a sudden…read morethey stopped offering contacts lens services and they basically recommended I go elsewhere for eyecare, since I don't really need an ophthamologist. I said ok that's fine, I'll be back when I want to get Lasik in a few years. Well a few years have passed and I call back for a Lasik appointment and now they don't even offer that service. The place seems in a complete upheaval due to the retirement of a doctor, seems like they're trying to find their footing and figure out what services they do want to provide. Seems like a mess.

Long wait then rushed appointment. Refraction (vision test) was so rushed that my prescription was…read moreactually wrong (when I got my glasses, I had double vision wearing them and they had to re-do the test, wasting even more of my time). Dr. Thode is great, but the rest of the practice is poorly run. Unless you are retired or don't value your own time, I would go elsewhere.

I had Cataract Surgery on 7/31 & 8/7/2025. EVERY single person was caring & just lovely. I have…read morealways had problems with IV's. Kaitlyn is MARVELOUS! One stick - didn't feel a thing & set to go. Kim was so attentive & sweet from beginning to end. Dr. Jones (Anesthetic) was fabulous. I never had so much fun & relax feeling as these 2 entire surgeries. Dr. Tien was calm & reassuring doing surgery & if you go anyplace else - you'll regret it. They are TOP NOTCH - CARING & know what the meaning is of "BEDSIDE MANNER" which is lacking in our hospital systems today. I also want to acknowledge: Heather,Laura,Ellen & Jess. They are a GROUP of Fantastic Human Beings in the Medical Field.

This facility is top notch. There is nowhere else I would want to go to get a procedure done in…read morethis area. The staff is all courteous, competent, and you can really tell they love their jobs. The efficiency is phenomenal - and they are efficient in a way that does not ever make you feel rushed or your care compromised. I would trust this facility to take care of both myself and my loved ones!

Horrible communication and follow up. I have been waiting for weeks for lens trials that have been…read moremismanaged and misordered several times.

My second appointment for an eye infection. The first appointment went fine. I noticed each…read morelocation has a chart behind the receptionist telling patients which doctors are seeing patients and whether they are on time or running late and by how much. The chart had the dr 'on time'.Today my appointment was for 10:30 and the doctor did not come in until 11:36, and that was after I stuck my head out the door. And no apology or explanation- which goes a long way. A simple; I'm sorry, we are running late; or thank you for your patience would have been quite fine. Then it seemed the dr could not have moved faster to get me out as quickly as possible; not talking through my eye concerns, but referring me to another dr (!) ( who will not be in touch with me for a couple of weeks). Because the infection continues- the dr asked me what I wanted to do. I took a moment to say; "Um, you are the doctor, I am the patient." I mean- I did read up on glaucoma and uveitis and look at the model of the eye during my long wait- but that doesn't add up to a medical degree in ophthalmology, does it? On the way out, I told the check- out person that the chart should be corrected to say the dr was running 60 minutes behind and she glared at me. Hopefully, I will see the specialist soon and then find another eye practice for routine annual checks.

Dr was great. Insurance billing support is horrendous. They are a preferred provider for BCBS for…read moreroutine eye exams but refuse to bill. Office staff was rude to me as well as the insurance representative.

Receptionist refused my request for a callback, gatekeeping the doctor I had been working with for…read more30+ years. Said the doc declined, which I doubt.

Today was our first visit to Dombrowski Eye Associates and we couldn't be more pleased. From…read moreinitial check-in to the exam staff and doctor, the professionalism, care and knowledge were amazing. We can't wait to get our new glasses!

As I finally did get my glasses which makes me very happy. I received a call from Dr Dombrowski…read morehimself. As I myself followed up on my glasses I received a few different reasons it took so long. In the end for whatever reason it took the time it did it still should have been handled differently. It kept getting blamed on the lab and yes it was the labs fault apparently. BUT your only as good as your behind the scene workers. If it was a restaurant and your food was wrong - you send it back. Now if you have to wait for another two hours for the correct food to appear - we'll I can guarantee you would not be happy or possibly leave. Once again a restaurant is only as good as it's behind the scene kitchen workers. I'm happy I got my glasses as I have two months of banking I was unable to do which now I'm catching up on. Will I use Dr Dombrowski's practice in the future (?) I'm not sure. I always believe in second chances. Time will tell. I truly hope other people do not go through the same craziness. Good luck to the future clients.

I've had a great experience every visit at Family Eye Group. From customer service to patient care…read moreand highly skilled providers, I feel well taken care of and highly recommend to all!

On this day of Tues., 19 Jan., 2021, I took the RRTA #2 bus from the Queen St. Station to my…read more12:30PM appt., at The Family Eye Group, which is located at the Health Campus, here on Harrisburg Pike. So, this was my experience: I arrived at the office approx. 10 min. early. So, I approached the counter, and just as I was getting my paperwork together, the secretary said: 'NAME!' A few seconds later she yelled it out again, and I told her: "I HEARD YOU!! GIMME A CHANCE TO ANSWER HON, RELAX." (because sheh wasn't being patient with me. Give people a chance to respond, before ya keep repeating yaself.) So, after I handed her my new patient forms, she pulleduup on her computer, my insurance info, and she said: 'It looks like we do not accept your insurance. You said you have Health Wellness...?' So, I said: "Yep! And Health Partners Medicare." Her response was: 'Unfortunately, it looks like we do not accept your insurance here, unless you wanna just be seen as (pay as you go(?) I can't remember the terminology, but she was alluding to my being treated, if I wanted to be seen there as a new patient, without coverage.) So, I told her: 'Nah, nah-no. I have another Dr.'s appt. anyway, I'll just go to that one. It's fine." Now... I was plenty polite, and I left. So... I remembered after I left, that they had never called me in the month prior to my appt., that they didn't accept my insurance. So, I said to her after I returned to the window: " Ya know, nobody ever called me to tell me that my insurance wasn't accepted. And I was under the impression that it was accepted, when I made my appt., here." She said: 'It looks like somebody may have tried to reach you, but it was too little too late...' Now... here's what the whole snod damn problem is: I despise having my time wasted bg some clown Dr's. office, and getting sent on some wild goose chase, without any common courtesy or forethought to informing me that my insurance isn't accepted. And the other reason why I'm pissed off with clowns like this, is because they need to get their sh** together, as a professional outfit, and cut the bullsh. People don't all day taking houses out of their merry way to make needless doktors trips, for no reason. What sloppy customer service--and it's a show of real arrogance to March a patient with health problems l the way out of his/her merry way, FOR NO REASON!! MORONS!!!! Wake uo, and get ya sh** t'getha. Seriously. I don't appreciate being made a fool out of, just because yer too haughty to make a courtesy call, to let me know as a VALUED PATIENT, that my insurance isn't accepted--which yiz should have informed me of, WHEN I CALLED OVER A MONTH AGO!! Very bitterly disappointed, AND insulted. No good.

My dad recently had surgery preformed by this practice. He's been a long time patient and…read moreattending his surgery and post op appt were the only experiences I personally have had with them. I personally think his doctor is a little dry. There really isn't a greeting or small talk conversation, he comes in the room and dives right in. My father likes this approach. For me personally a "hello, how are you doing" at the very minimal is expected. However the doctor did address all of concerns and when my dad expressed his difficulty in administering his own drops the doctor showed him techniques that might be helpful. My father however is often dissatisfied with the office staff and how his calls are handled (or not handled). I know he bounces around his topics when communicating and it is difficult to follow along so that might be the issue. From my only experience being witness to this the staff was cordial, but didn't go beyond that to try to make sense of what he was trying to relay. According to my father when he had medication refill issues he was bounced around their office and had to get resolution from the pharmacy. He was also directed by them when he had questions on his aftercare to call the surgery center although it was a doctor at this practice that would have the answers. The office space is clean and set up nicely with complimentary coffee and tea. It's located in an office complex on Oregon Pike which in recent years has really been built up. Due to traffic allow extra time to get to your appt as his ran right on time. So while the experience wasn't horrible I do feel the staff needs additional training on how to better deal with elderly patients, especially at their most vulnerable.

Great staff handled all my problems as I had many choices to be made …read more Tony was the greatest ......knowledgeable, friendly and untiring

This was my first visit to MyEyeDr and it will not be the last. From the front desk to the eye xam…read moreto fitting of new glasses, it was an excellent experience. Dr. Petcov provided the most thorough exam with the best explanations of my eye health that I have ever had. In selecting new eyeglass frames, the service was excellent.

First time here and I was impressed. Great customer service at front desk, with the eye doctor and…read morestaff when picking out frames. I thought the eye exam was complete and professional. The whole process was friendly, professional and efficient. My wife also had her first eye exam and she was equally satisfied.

I get top notch care from Dr. Tiedeken for a range of issues related to brain pressure which…read moreaffects my eyes and optic nerves. I've been seeing him for over five years. The new office is very nice and the staff is great.