Legitimately I feel that we were lied/ deceived by them. We were looking at purchasing two fans and the canopy for the fans wasn't available in the same color as the drop rod we were getting. An employee we were working with told us that he would paint it to match the drop rod. We were then later called and given the option to buy a canopy in the same color for an additional $30 per canopy. My wife reminded them they had already offered to paint them for us. They then did not return calls. We then called them back and they told us they would be willing to paint them if we brought them the paint and then they would charge us a 50$ labor fee. We had to pay for the fans in advance and with a restocking fee we'd lose money to return them. We purchased them with the understanding that they were going to match the colors. I'd prefer to shop local when I can despite finding the fans cheaper online. However, I will not shop here again because of the dishonesty. It feels that they took our money and then changed the terms. They are helpful in person and seem knowledgeable about their products. It's always nice to be able to see in person before you buy it. Given the restocking fee and deceptive practices I would recommend buying online or another local store. read more

They kknow their products and wrote the book on CUSTOMER SERVICE. Third generqqtion business of a great family.

I brought an heirloom lamp into the gallery because of a broken switch. Nick took the lamp into the back & replaced the faulty screw switch with a new one. He would not accept payment for his service or for the new switch. I'll be back for light fixtures becasue of Nick's thoughfullnes. This business is a hidden gem. read more

Such an amazing selection of beautiful fixtures! Extremely helpful and friendly staff. The Light House Gallery is where excellent retail customer service is alive and well. read more

The Light House Gallery - Lighting Fixtures & Equipment Near Me - Springfield, Missouri

I mean why are they always closed? Like I'm just trying to go shop for lights locally and there's always a temporary sign on the door saying their closed today. I'm done with this place. It's sad people can't just work these days. read more

This place is such garbage. I bought a light fixture here and was told it'd be in Springfield in a week (7days). 10 days pass and I call to check and the fixture I bought was "on backorder" until December 23 and haven't even bothered to tell Me.... I ordered it on November 13. I asked if they could give me the floor model and they agreed. I picked it up today and They didn't include directions, screws, or anything else that is required to hang a light fixture. It was just so very irritating. So disappointed. read more

There is no more knowledgeable or competent source for lighting needs in this state or any state, offering everything imaginable from from one single specialty bulb to a whole-house first-rate lighting design and installation. If you have questions, the LightHouse Gallery has answers. If there are no answers, the Gallery will reframe the question and discover a solution that you likely never would have considered. This family-owned and run business prioritizes customer service to an extent you will not find anywhere else, and you will feel good doing business with the entire staff. My family always does! Highest recommendation. . read more

If you need a lamp repaired go somewhere else. Guy only does it on Thursdays, dropped mine off Monday, two Thursdays later called, still not done, said it could be next Thursday. This is a lighthing place, maybe the guy should work on lamps more than one day if its going to take 3 weeks or more. Went someone else, had it within a day. read more

The Light House Gallery should be your first and last stop for anything related to lights, light bulbs, lighting design, fans... you name it! We are in the process of remodeling our home and I was shocked at the selection and level of knowledge of their staff. Not only did they save us money on higher quality fixtures than the ones we almost purchased from Lowe's, but they also saved us huge money when we thought we had to replace our entry way chandelier because it was just so dark, but they showed us a new LED bulb that completely transformed the existing light, saving us hundreds compared to replacement. The best part was they came to our home, did a free lighting design consultation which basically was just sharing their ideas and what we should do, and instead of suggesting replacing item(which would have made them a ton more money) they gave us simple and cheap fixes to most of the lighting fixtures in our home. As a young family on a budget, I cannot express my gratitude for a company to actually help save us money! Cannot recommend them enough! read more

Ordered a light kit from this company to fix my fan, went home to install it and it was the wrong light kit. They gave me the wrong kit then refused to give me a refund for it, even though I had my receipt and the full light kit back in its packaging. They refused to exchange for the correct kit and would not issue a refund back to my card. read more