I didn't have the best experience in The Lingerie Room (Hoole) last week. I had bought my 14 year old her first fitted bra (pack of 2) there back in August. There was a problem with the material which they were good enough to sort out by getting another pack for us in September. However a couple of weeks ago my daughter mentioned they had become uncomfortable and the bottom of the bra was creasing over. Thinking this shouldn't happen after just 4 months, I took them back to the Lingerie Room. The helpful assistant agreed the bras were quite loose and she/the manager agreed to start again with the fitting process (no mention made of me having to pay for another bra). A selection of bras were ordered for my daughter and a week later we returned for her to try them on. After choosing one I was then asked to pay £27. Feeling this wasn't right, I spoke to the manager who said because they hadn't been returned within a couple of weeks the best she could do was offer a 10% discount. I didn't think this was good customer service, especially as they had fitted them in the first place, and would mean me spending £50 on my daughter's bras within 5 months. Such a shame as I've been buying mine there (& when it was previously Vallerina) for over 20 years... read more