STAY FAR AWAY. Property management as absolutely horrendous, corporate takes zero responsibility…read morefor their employees and has zero concern for residents' safety, and the quality of the construction is beyond shoddy. I have lived at this property for over a year and while I was optimistic for a short while that things would get better, things have gone from bad to worse.
They initially had me sign my lease back in January 2018, however, I did not know at the time there was no Certificate of Occupancy, which violates NJ law. Further, I had selected a move-in date in February and had checked in on the property the week before my move-in date to see if I could peek in a window to figure out whether a piece of furniture I wanted to buy would fit. I was horrified to see that the town house was far from being ready. From my limited view, I could see the laminate flooring wasn't down, the walls weren't painted, the kitchen wasn't completed, and there were still kitchen appliances sitting in the middle of the room. I immediately contacted the leasing office who couldn't give me any info and had to start calling around corporate the next few days for answers, to which I barely got a response other than we'll get back to you. I finally heard from leasing two days before my move-in date that it wouldn't be move-in ready for me (gee, shocker). Fortunately, I was staying with my parents during those two months, otherwise I'd have needed to pay for storage and alternate living arrangements.
On my actual move-in date over two months later, I was really shocked at how hurried much of the construction was and how the property had been treated by the team. There were gouges in the floor, in the baseboards, and in the walls. Cabinets and appliances were cracked and scratched. Corners of walls had already been chipped. My walkthrough was supposed to be done with a leasing agent (Melissa Jordan), but while waiting for her in her office, a potential new tenant walked in off the street without an appointment and she pawned me off on the maintenance employee. Not a great start.
Things only got worse after I moved in. My A/C had never been connected, so my house became blistering as soon as the weather became hot in early May. I had entered a maintenance request that went unaddressed for three days until I showed up ion the office on Saturday morning. Maintenance came over immediately and discovered the A/C unit hadn't been connected, so he connected the united. The first two floors were okay, but nothing changed in the third floor, where my bedroom was. For the next two months, I had to suffer through 90+ degree temperatures in my bedroom while I begged and pleaded for them to do something. They kept telling me they were working on a solution and working on a solution, that I was the only one with this issue, and meanwhile, my bedroom became uninhabitable. After a month, I had to send a registered letter threatening to sue the property and advising I was going to start withholding my rent until the conditions were fixed. It wasn't fixed until sometime in mid-late July and their fix was installing a ductless system upstairs that doesn't turn on/off like regular central A/C. It blows directly onto my bed and I wake up multiple times during the night to turn it on and off because I'm freezing or sweltering. Oh and as it turns out? EVERY townhouse had the same problem and their construction team that came in to install it admitted that they'd told the engineers the ducts were too small in the plans such that air wouldn't carry to the third floor, but their concerns were ignored.
The overall problems in the development continued. Safety is a major concern with management refusing to install cameras and constant police activity throughout the complex.
After a technical glitch with their payment portal that rejected my rent autopay, the complex is now suing me for unpaid rent and filed suit 3 days after the day my rent was due and the issue brought to my attention. Given that this was the fault of their chosen tech and a similar issue led the manager to extend the deadline for me many months ago, I requested an extension from the leasing agent. She ignored my email for 3 days and then instructed the suit. Deplorable and unprofessional behavior, total ineptitude in property management. I now have to take off of work to appear in court.
Don't make the same mistake we all did. RUN in the other direction.