We traveled with a group of 18 people, which took up the entire lodge (overflowing). Owner Annie greeted us and was available for our two night stay. She had included one two hour snow shoeing with the stay and we consumed all meals there. The remote location is beautiful, we saw a faint aurora our first night. Olivia the cook did a great job in keeping us full and providing delicious food. The breakfast was a little on the late side for our early rising group though at 9am.
The accommodations were pleasant depending on where you were in the lodge. My husband is 6' 5" so it would have been more comfortable to have the room upstairs with the king size bed. We were stuck in the basement which was cold until we cranked the heat and took the first night to warm up, the bathroom was also detached from our room which was inconvenient. The room didn't have a fridge and bathroom no hair dryer FYI to those of you who it matters to (a hair drier in the winter would have been appreciated). The bed was comfortably firm and had sufficient linens. The view from down stairs is not as nice, especially when Annie's car was parked in front of our window, and being in the basement there are not balconies or outdoor access. So if you plan to see the aurora at night be upstairs with a balcony facing northeast. There is only a TV in the community room down stairs which was occupied by people who were sleeping in there (due to our large group), which was awkward with our detached bathroom being adjacent/inside said community room. So if you plan to go with a group, make sure you are comfortable with everyone sharing close quarters.
Now for the part that upset us on several levels:
Annie offered a last minute excursion that was not part of our tour, which was a trip to the Ice Cave. It was presented as a sled ride on back of a snow machine with a guided tour of the glacier that should take about two hours and scheduled to start at 11am. We were told prior to the trip the cost would be $225 pp and that the tour was designed to take 4 people in the sled at a time, in advance she indicated credit cards were fine for payment. They were not prepared to even start shuttling to the cave until noon, while we all waited in the bus for an hour. There were 14 people in our group of 18 that decided to go including two elderly people nearly 80 years old. The issues with the excursion were 100% due to poor planning and execution for such a large group and the group should have been broken up. For subjecting us to all the unnecessary wait time for the convenience of the tour guide not to repeat the tour we should have been offered a very significant group discount considering it was designed for 4 people and they made us all go at once. They decided to have the 80 year old couple be shuttled in the sled first so they wouldn't have to wait in the cold, wrong choice, they waited the longest outside instead of on a warm bus because they made them and everyone else wait by a tent outside the cave until everyone was shuttled down the 1mile stretch from road to cave on the snow machine which took about 20-30 min per group of 4 people. Then everyone went in together, they were not prepared in offering ice cleats and 3 people fell in the cave which resulted in them not taking the tour and the elderly couple who waited at the entrance for over an hour didn't go in at all and waited till the tour was over to be shuttled back all the while waiting in the cold. The tour itself was enjoyable and the guide pleasant and knowledgeable, yet not worth the 225$ at all but otherwise I guess you wouldn't have the experience. The entire journey took 4 hours before the bus headed back to the lodge thus making our lunch extremely late at 4pm. Then when arriving back at the lodge they promised lunch would be ready as we trickled in...also not the case which made me hangry. Then our evening entertainment was suppose to be a 7 with dinner....three hours later. The few people who still had energy (my husband and I included) went snow shoeing in between to try and work up an appetite. The dinner entertainment was inconveniently blocking the balcony door, which was an issue since we were suppose to have a "bon fire" out on the deck in a fire pit but no one could get there....
The next day prior to leaving is when Annie had us pay for the excursion and surprised us with the final insult to injury of then disclosing, oh by the way if you pay with a credit card, I tack on another 3% which I conveniently didn't share prior to the excursion. This I have a major issue with as a business owner myself, the fees from the cc machine are tax deductible not to mention its a service you provide in order to get additional business and for customer convenience. When you go to the grocery store they don't charge more for credit card use, and if a gas station does you have the option of using a different station and being notified in advance. read more