My son purchased an Xbox elite controller. He tried it and it was broken. He had a receipt. It…read morehad been less than a week. He went back and tried to return it with a receipt and they would t take it back. They said we will give you a new one. They handed him a new one, cut open the seal and said here is a new one and we will not return it. What horrible customer service.

Yay. Very nice staff and will really help you with the games or items you're looking for. Ask for…read moreJamie and he will assist you in every question u have.

Eh? Bought a Wii U and got a discount from the employee using there friends account but when I…read morecame back when buying smash for Wii U disk didnt work bought games from Walmart worked no problem so just don't buy the consoles for being over priced and the games don't work half the time so just get the games from Amazon Walmart or eBay

Been a steady customer for years. Darrell Miller and his crew are the best anyone could ask for…read more I've never been unhappy with a purchase from them. Ashley is awesome!! Love these guys! I can honestly say that I believe Gamestop in Princeton,WV is the best Gamestop I've been to and definitely a model for the way a business should treat their customers.

Extremely shady store. I was one of the lucky 15 people to get Blooming Waters when it was released…read morehere 3 months ago, but they were 100% holding stock. As a review on the gamestop app said a very reputable stock availability service said they got 26 in stock. They said in person they "missed a shipment" but had tons of Blooming Water's in the back that they "preordered" even though the gamestop website said this product would have NO PREORDERS FOR THIS PRODUCT. Thankfully one of the people that preordered was a kid so I'm thankful they got their product, but it's clear that the rest, they're hoarding and scalping the product. They also reported to not have any of the new prismatic products in stock, but of course they were in the back and all "preordered". They never answer the phone at this establishment either and the people just seem genuinely shady, because they get extremely hostile whenever you call them out of this behavior. AVOID AT ALL COSTS.

Friendly staff, lots of space. Great place to buy games.read more

About time that this Gamestop has a item that I have forever looked for, because the GameStop in my…read morehometown (Belfry, Ky) hardly have any product that I want to buy. I have forever looked for Xbox One Wireless Adapter for Windows PC and finally discovered that this GameStop in Pikeville has it. Looks like Gamestop need to start better stocking at the Gamestop in my hometown in Belfry, Ky!