My sister had her reception here and I helped her plan everything. The venue is very unique, but it requires a LOT of work on the planner's part. Our experience:
Louis is the nicest guy ever. You can only communicate with him via telephone or fax (he doesn't use email) so it can be a little inconveniencing sometimes. But it wasn't too bad, he's very responsive and always called back. One thing I noticed a few times though is that it smells a little musty in the lobby sometimes (like someone had been smoking) - maybe the ventilation is not good? Anyhow, Louis made a number of recommendations for vendors to use, and we actually felt a little "forced" to have to use some of them. But these were some of the vendors we used that he recommended and what I thought of them:
(1) Cake - Artisan Wedding Cakes -- The SWEETEST lady ever! Did a fantastic job. She was a little hard to get a hold of initially, but once we met, we had no issues. Cake was great and beautiful! She also only takes on one event per weekend so she can truly focus on that event's cake. We felt she really cared about us and making sure the cake was exactly what we wanted. We had a regular three-tiered cake and a groom's cake. The cake she makes with the berry compote is delicious! I would recommend her for any event. She's on time and very professional.
(2) Alcohol - Mandola's -- Great! I recommend using them. Though we ran out of one of the non-alcoholic drinks mid-way through, but it was a seamless process to use them and they have been working with Louis for so long that it all goes smoothly.
(3) Linens - Sara from Touch of Elegance -- Our worst experience. Louis raved about her so perhaps we had higher hopes about her than we should have. Don't get me wrong, she is a very sweet woman. But it seems as though she over-promises and under-delivers. Before we signed the contract with her, we met with her and told her what we wanted and she went on about everything she could do for us. She even told us one price for sashes and when we were doing the contract quoted us higher. I had to pull out my notes (luckily I had saved it after our first meeting) to show her the quotes. But again, Louis really likes using her so we moved forward with the contract. After we signed with her, everytime we'd go down to her office for our appointment, she would have 2 or 3 other appointments at the SAME time and we'd just sit around waiting for her to get through. Her pricing is also sketchy, and changes from meeting to meeting and person to person. In one of our appointments, we heard her quote one person a price for chair covers, and then after he left, quote the next person a lower price for the same chair covers. In another appointment, we saw a lady bring in a church-issued check to pay for the linens for a charity function--the amount was for what Sara had told the lady it would be, and supposedly it had taken the lady over a week to get the check issued from the church. When the lady was dropping it off, Sara apologized and said that she had mistakenly given her the wrong amount and it was actually about $40 more than what she said, and that the lady could either pay her cash or write another check (the lady had neither that much cash on her nor her checkbook). Eventually, Sara took the $30 that the lady had in her purse and called it a day. I thought it was extremely unprofessional to first make the mistake of telling the wrong amount, and then to force her to pay out of her own pocket with whatever she had. It was Sara's mistake to begin with and she had over a week to call the lady back and have them issue another check, but she did no such thing and instead waited till the lady was in the office with the check 2 days before the event and telling the lady that unless they paid, she wouldn't do the event. NOT COOL. Anyhow, when it came time for my sister's wedding, Sara all of the sudden said it was going to cost extra for her to do the few extra things she had told us she would do when we first met with her. It all just seemed really unprofessional to me. My sister was too nice to say anything to Louis though and didn't want Sara to mess up the linens so let it go. Anyhow, I would advise against not using this person. She seems to be nice the way she talks, but is very unprofessional and doesn't own up to her mistakes. She is the reason I am taking off a star.
(4) DJ -- The DJ that comes with the venue is great. We gave him a CD of the music (call him in advance and find out what format he needs the songs in), but he did a good job with lighting and keeping the dance floor full.
One of my favorite things about the venue is that they put the bride and groom's name on the marquis and you can put movie posters in the poster boxes inside and outside (there are 2 outside and 2 inside).
All in all though, it was a great reception and we all had a great time! read more