Really enjoyed my leasing experience here, the ladies went above and beyond! Happy to be hereread more

Great place to live. Have been here 6 years next month. Jaclyn, Lily always there to help. Have…read moregreat amenities and maintained. Have monthly book club, Home Telecom games, food trucks.

I rarely write reviews, but after living here for a year, I feel obligated to share my experience…read morebecause future residents deserve to know what they're signing up for. The floor plans and photos online are misleading. For example, the "Juliette balcony" is not a balcony at all -- it's just a screened door with a gate outside. If you expect your apartment to look like the pictures, make sure to ask for clarification before signing. When I moved in, the unit had not been cleaned and was left exactly as the previous resident had it. A vendor admitted days later that they had never serviced the apartment. On top of that, the refrigerator burned out on my first day. When I leaned against it, I was shocked badly enough to leave me shaken -- yet maintenance dismissed it as "just a shock" instead of an electrocution. Regardless of terminology, this is unacceptable in an apartment at this price point. To make matters worse, the unit was infested with ants, including in my bed. I eventually transferred to another unit that actually had a balcony like the ones advertised online. Management, however, failed to tell me that my $200 security deposit would not transfer -- they simply applied it to the new lease, and I never saw it again. Another major concern was my privacy. Five days before my lease ended, vendors entered my apartment without my knowledge to "prepare" it for the next tenant. I only discovered this because they left a Starbucks cup on my counter. The thought of strangers being in my home, with access to all my belongings, while I was still living there is extremely unsettling and irresponsible. Community-wide issues are constant. Management regularly sends emails complaining about loud music and a pervasive weed smell throughout the property. The valet trash service is unreliable, leaving garbage piled up and making the complex reek. The pool is often closed because residents bring in children who aren't potty trained. The mail setup is another nightmare. Packages are delivered to an outdoor hallway with no cameras, making theft easy. I personally had an Amazon package rifled through, along with several others, before the office finally stepped in. By then, items were already scattered and tampered with. Overall, this complex is mismanaged, unprofessional, and unsafe. Between the misleading advertising, poor maintenance, privacy violations, community issues, and lack of security, I strongly recommend looking elsewhere before signing a lease here.

Very nice property! Mya helped my son through the entire process. She was Very friendly and…read moreprofessional in all aspects of the rental process. The property is well maintained and the apartment was the perfect spot for him. Would highly recommend!!

I thought this was going to be an easy transaction, but the moment I walked in the door, the…read morecustomer service was HORRIBLE. I was greeted, after about 10 minutes of watching the 2 employees gossip behind a glass, I assume once they got finished they figured I needed some help. By the looks of it, I felt like the male that approached me, would have been welcoming and at the very least nice. What I got was Sassy and condesending.....assuming that maybe he was a manager, after we got 5 minutes into the conversation, there is NO WAY he could be manager. Just moving to my second home in charleston, this looked as if it would have been a great option, especially since the location was perfect....after some thought, and knowingly I would have to deal with Elmalike(?), and not sure of the other masculine females name....I opted not to ask any more questions. Ansley Commons, "Y'all" need to train your employees customer service values.....And although the management has changed, they should probably dig deeper.

I highly recommend Ansley Commons. It's a great location and very safe apartment community. Rose…read moreand Courtney in the front office are absolutely fantastic. Several of the apartments have been renovated and remodeled as they become vacant. I think you'll be very happy living here!

Poor cell service in apartments. Pet owners do not pick up after their pets…read more The apartments are in need of some serious updates. The bathroom counters are so high and the toilets are so small. The paint on the inside doors is so thick the doors stick. They have 3 maintenance guys here for a small place, they have a lock on the trash compactor and so much for a gated community the gate is never closed. For the price of rent it should be better than what I am paying for. I asked to have the lock looked at so the door would close they came looked and that was it. The only thing I can say is that it's a quiet place.

just moved in about a month ago everyone has been so sweet especially Jade Ortega. She helped me…read morefrom the beginning and with every question I had. also the maintenance man frank has been so helpful and very polite. we have been at the pool every week and we love it. it so peaceful and everyone there is so nice and treats you like famil.

Josh and the team in the office are simply amazing!! Great experience and would do it again in a…read moreheartbeat. Apartments are very spacious and absolutely love the screened in porches!

I've lived there for 3 years, my apartment was flooded from neighbors twice!!! Loss use of my…read moreapartment and NO Compensation. I am so happy I moved out. I would not recommend renting due to all the Marijuana smokers, loud music at 2am on the weekends! I now live in quiet and no Marijuana smell in my apartment. Great place for druggies.

From the beginning of my stay I've had issues. The previous office manager did her best to rectify…read morethem but it's only so much she could do. And contacting their corporate office did not help. They don't even respond. From the start I've had issues with roaches and rats. Also the insulation in the place is not the best. My light bill is high every month since I've been here and I am a person who is very cognizant of things like that. The place needs major updating. The only benefit to the place is the garage and the small back porch but for the money they charge it's not worth it if you have to deal with constant roach and rat problems. I'm a very clean person and it has bothered me since I moved here. But I had no choice but to stay. I'm in the process of looking for another place.I've also spent about a thousand dollars buying storage containers to keep my things in so the roaches don't get into my nice things. One of the rats chewed up some of my items and management didn't do anything to compensate me for them. So again if you are looking for clean and updated. This is not the place. Office staff is nice as well (some of them). **Update. I have reached out and have received no response as of yet.

Only apartment community in Charleston that is duplexes. What's not to like about coming home in…read moreyour own driveway and the garage is a plus.

I had heavy security issues, broken windows, a person literally entering my apartment...my neighbor…read morebecame sick from black mold poisoning (had it checked) is currently still sick ..had to throw away all their belongings...they have cracks in the infrastructure from water erosion, they don't upkeep their AC units. Numerous molds that can make you hallucinate and kill you. They should be shut down but it's run by a HUGE corporate monster.

The new tenant above my apartment is a complete douche canoe. The music is so loud my ceilings and…read morewalls are vibrating he stomps non stop. I am starting to think he is a nut case...and management isn't even asking him to tone it down

Absolutely worst place to rent from; here's why * your…read morethings stolen off your front door consistently. And after giving them VIDEO proof of the tenant stealing they don't do anything about it * they unfortunately will let anyone live here * In the 6 months I've lived here there's been 2 shootings that I know of (one being right across from me) * it took them over 6 months and many residents complaining to half fix the gate to the dog park. *Kids are constantly running out in front of cars * this "gated community" hasn't had a working gate since Before I moved here * trash is ALWAYS overflowing and piled blocking the door. *extremely overpriced for what you're getting * promised a new stove when we moved in and still haven't seen it *there's roaches EVERYWHERE no matter how much they spray Moral of the story is NEVER rent from coopers

Absolute worst community I have ever resided in. Office staff is not helpful, very rude and…read moreunconcerned with issues. Maintenance is a complete joke. Constant issues with noise and continual issues with walking through a group of individuals smoking illegal substances right in front of the building. Had a guest who laughed about the used condom visible in parking area. Is cheaper than other apartments in the area, but very clear now that you get what you pay for. WOULD NEVER RECOMMEND TO ANYONE! Not a pleasant experience. Stay away if you want to live in a regular community. Awful experience!!

I lived here last year and moved out September 31st, contacted millions of times trying to get a…read morehold of someone for my deposit return. I have been answered twice and I always get told they will reach back out to me and let the manager know, I have even left voicemails. Emails . . Don't move here . What's the point of a deposit and leaving a place how you got it if they aren't willing to give you back your money. It was a great place to live at first but .. when they got new management it was awful they never did anything or kept up with the place . And I believe they have new management again. And they can't even take control of there past residents .

New management never answer the phone for maintenance needs, and we can't even leave our trash can…read moreoutside which crazy and if we don't take it inside we get fee? Crazy.

I have looked at a good many apartments lately & was dreading to look at another complex but I am…read moreglad I I continued with Cypress River. I spoke to Brenda & she showed me around, answered my questions . She had a bubbly personality & really acted like she cared about my needs. She actually made it a fun experience.

5 star for maintenance tech Shawn. Our living experience has improved because of his proactiveness…read moreand dedication. We have been having issues for the past year since we've moved in and none of it was getting solved from previous maintenance. Shawn has did more by his self in the past week then any of the other crews they have had in the past year. thanks Shawn