I have looked at a good many apartments lately & was dreading to look at another complex but I am glad I I continued with Cypress River. I spoke to Brenda & she showed me around, answered my questions . She had a bubbly personality & really acted like she cared about my needs. She actually made it a fun experience. read more

5 star for maintenance tech Shawn. Our living experience has improved because of his proactiveness and dedication. We have been having issues for the past year since we've moved in and none of it was getting solved from previous maintenance. Shawn has did more by his self in the past week then any of the other crews they have had in the past year. thanks Shawn read more

Got a brand new washing machine from maintenance today. One of the many maintenance requests we have in for this apartment. To start it off, the drainage hose on the back of the machine, was held on by a ziptie. So when we started it, it dumped all the water it produced directly on the floor. The machine dosent even start. The only thing it can do is fill with water, and drain (on my floor since it wasn't installed correctly) But don't worry, the resident has a hose clamp. Let me echo that. The RESIDENT has the clamp. So it no longer leaks. I'll summarize everything that's happened today. Finally got a new washing machine. Put my work clothes that I've needed to wash into the new washing machine. (Since I haven't been able to wash them in a week). Machine won't get past the fill stage without making an ungodly noise. Drain machine. Watch as it pours out onto my floor. (Because a ziptie isn't enough to hold a drainage hose). Can this actually be any more frustrating? I'll be speaking with the office manager about this in the morning. 9am when they open. And I'll update this with how long it takes for them to answer my call. read more

They have roaches , mold , packages all get stolen don't have cameras To even catch the thieves been like this for a while never changed it, they got a new staff but what ever new company's this isn't any good either run don't walk get away read more

Just moved into Cypress recently! Mrs. Brenda helped me through the entire move in process and made me laugh the whole time. Glad I chose Cypress River for my new home. read more

I just want to give 5 stars to the maintenance team! Especially to Kei, her being the only woman maintenance person she does a great job at what she does. I put a work order in for my AC going out and even though it was after hours she was out here quick and was able to get it going again. I thank her so much for being fast and efficient :) read more

I actually hate living here. the photos are all staged, the upkeep of the property is non existent and then they charge residents for their mishandling of things. neighbors are usually fighting, or stomping around like a zoo stampede. rent is skyrocketing and most apartments are in horrible shape. took over a year to get the property lights at the front. property is very unfriendly to pets. they allow the waste areas to go unchecked and uncleaned for months. the dog park, if you call it that, has been in shambles since I moved in and no one uses it due to the conditions. horrible place to live. read more

STAY AWAY!!!!!! This place is absolutely horrible, there are holes in the carpet, rent is extremely expensive, it is infested with bugs. They literally will nickel and dime you to death. They do not work with you with absolutely anything. You are just a number to them and it's just a paycheck to them. I have never lived in such a horrible place before. They are old and not taken care of. On top of paying $2300 to break my lease, I had to pay $550 for two weeks that I was not even living there. And on top of that also keep your deposit as well... and still want you to clean the carpet with holes all in it and have it be done by a professional and SPEND MORE MONEY. When I first moved in I had not been there a Day or 2 , You should've seen the stuff I was vacuuming up. I came in the office with my pajamas ON and the vacuum full of dust and NO ONE CARED!!! They look at you like you're stupid. The carpet is so old it is infested with ringworm. My indoor cats got ringworm. And they tested the carpet as well and it had ringworm Sprouts on it !!!! SO SO SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO. And after paying all that money I still got $1000 bill , And not with even a month they send it to collections. i've never had anything in collections in the entirety of my life. They wouldn't even respond to my emails. They should be ashamed of themselves!!!!! HORRIBLE PLEASE SAVE YOURSELF read more

Cypress River Apartments - One swipe with my Brand new vacuum in a room That was walked in maybe 3 times . - Apartments Near Me - Ladson, South Carolina

I don't really know where to begin with this place, I don't particularly consider myself one to complain about minor stuff but I am also not one to stand by and get shoved around. I've been living at this complex for about 7 months now and coming here has been a huge mistake. Ever since Kiah in the leasing office has left I have not been helped once. When I first toured the place everything on the surface seemed a lot better than it actually is, they'll take you to a nice done up model apartment and tell you it's exactly how yours will look but that of course is a lie. The condition of the apartments and property is absolutely atrocious, there are cockroaches, piles of trash everywhere and previous damage to the apartment when I moved in, my dryer did not work for the first month I lived here and was constantly told it was most likely my fault. The mail box and PO Box system is a disaster, packages are thrown out unsecured and mail is regularly stolen and ripped through, there was a point in time when two of the lockers were broken into... just recently my car was also broken into and had my belongings stolen out of it. When reported to the lady in the leasing office her response summed up was "sorry it sounds like you didn't lock your doors, nothing we're gonna do about it." Since I've been here there have been gunshots in the parking lot and reports of theft (which I have experienced first hand.) My apartments AC system is very out dated and regularly leaks and floods the person below me apartment. Their solution to the problem was not to replace and update the system... it was simply to put in a small battery alarm that goes off and surely wakes everyone in the vicinity up, mind you I can't even reach this alarm and just have to let it go off until it dies which is usually hours. Those types of issues are honestly only the tip of the ice berg and with all of these things I did not shy away from letting management know the issues of what was going on, I was simply just shrugged off like they didn't care and it wasn't their problem. Never once did I receive an email or a notice back on a possible solution or compromise for my troubles, I did receive emails which are sent to all of the tenants basically threatening with fines about stuff like where their dogs do their business but that's about it... all in all I do not feel safe here considering the theft and gunshots and do not recommend this complex to anyone under any circumstances. read more

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I moved in here June 18th, 2022. And this has been the WORST place to live I have ever lived my entire 25 years of living in apartments/homes. I moved into a first floor apartment and the day I moved in I have packets of paperwork with everything that was wrong with the apartment I moved in. Leaking coming through the walls into my childrens (guest bedroom, and guest bathroom) all through the walls, through a light switch carpets SOAKING WET and smells so strong of mold and pure water damage. The baseboards were brown and basically falling apart. Floor in the living room coming up, fridge rusted and leaking, washer and dryer messed up, there was NO CLEANING what so Ever when I moved in and not to mention the Vice President of the front office is the most rude and UNHELPFUL person I have ever dealt with she totally brushed off my issues and couldn't have cared less. I addressed her with these issues hoping something positive would come from it and she responded back saying "these issues were fixed" the pictures below are the issues that she said were "fixed". With countless times of begging for some compensation with everything I dealt with and still dealing with to this day. They refused time and time again but once I asked for a corporate phone number they offered for me to break my lease but which would take 30 days for the refund of my security deposit and I remind you I just moved so I would have to come up with the funds and time for moving once again. It is loud and filthy no matter where you go in this complex. STAY FAR AWAY!!!!!!!!!!! It's been almost 2 months and still dealing with alot of these issues. Oh and I have had a sneeze and terrible cough for weeks after living here. read more

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If you're looking through Cypress River reviews and you're on the fence about renting because it seems reasonably priced and you're baffled by the 1 star reviews, I won't waste your time, you don't have to read past the next sentence. Do not rent here. What you have to understand is that they are not in the business of customer retention. They make money off of unhappy residents. Fairly recently, Cypress River was at a low residency rate and had changed ownership over to Meridian. They looked at the market and surrounding apartment complexes and lowered rent accordingly to fill units. Then they had a problem. They had a lot of residents paying very little comparative to other complexes. Now, as previously stated, these guys are not in the business of customer retention, so their customer service is lacking. Using myself as an example, if I broke my lease they'd make about $3000 minimum. They don't want to please their residents. They stand to benefit from having an incompetent property manager and an inept director of property management. They just want to do the minimum amount to operate legally. They want to make money. So they don't want customer service so bad they get sued, but not customer service so good they keep all their residents. They settle for mediocrity. This mediocrity enables people like the property manager of Cypress River, Meghan Alfaro, and director of property management of Meridian Residential Group, Tara Bayles, a degree of unprofessionalism and the ability to behave like children when dealing with unhappy residents. It's okay for a resident to be upset with a billing dispute over a clerical error on their part. It is not okay for the manager to be upset and rude to their customers. This would not fly at any other customer service related job. Imagine being at a restaurant where the server incorrectly calculated the bill and the manager argues with you about technicalities rather than resolving the situation. It becomes less about the bill and more about how they treat their customers. It makes you not want to eat at that restaurant again. It emboldens you to share your experience with others, so they don't support that restaurant that doesn't care about its customers. So why is it allowed at this particular apartment complex? Because they don't care about unhappy residents or one star reviews. It makes them money. Honestly, if you see a property managed by Meridian Residential Group, do not rent there, especially as long as Tara Bayles is the director of property management. ***UPDATE*** There are some things I left out. Whatever they advertise the price as, go ahead and tack on $40. They charge additional fees for trash pickup, $25, pest control, $10, and an administrative billing fee, $4.95. That's correct. You did not read that wrong. They charge an administrative billing fee, which means they charge hundreds of residents a fee just to bill them. Don't rent here. Even if it were the standard, you'd be better off at any other apartment complex that's not Meridian managed. read more

They promised me a 300 referral bonus for bringing them more bussiness: after my friend got approved and paid the deposit they told me they would deny my referral bonus and they were extremely rude and unapologetic for it. I don't understand how you guys can treat us like this when we're bringing you more bussiness. This place was good but now turned to crap I wouldn't recommend to anyone read more

Cypress Rivers Apartments Meridian Residential Group As a resident since September 2015, the place has gone down. The first few years, the apartment complex was managed with little issues. August 2018, I renewed for 15 months which extended into October 2019. Major issues began following the renewal of the lease. Issues: Water charges: In November 2018 an email was sent stating "There was a 10% credit that was placed on the accounts for the water and sewer." This never occurred. In fact, I was charged 4710-gal water usage totaling $53.25. Maintenance several times were called in and still the issue was never resolved. Property manager, verbal stated there would be a credit. It never occurred. Water damage: On or about April 2019, walk-in closet, carpet was saturated. Maintenance called and it was due to the air conditioner. Work order closed stating fixed. Not fixed. On or about May 2019, maintenance team arrived to recheck A/C. Problem was not fixed. In fact, there was leak in the drip pan causing water damage within the walls. Mold was noted never fully addressed by maintenance. At the time of move out, mold was discovered under carpet in walk-in closet. Management: Property manager rarely responds to calls. In fact, a negative review was placed and finally management called after several weeks of attempting to reach out. New property manager: Will take over 1 December 2019. I personally would give them a while before looking into the apartments. The apartment I resided in was rented out within weeks after I moved out. I am not sure if carpet or issues were resolved. Fast turnaround. I need to add that I was placed in collections for failure to pay water charge for a 3 week period of 5000 gallons usage of water for a 1 bedroom apartment with 1 bathroom. I would like to know where the pool is that I am paying for. read more

I have lived in cypress rivers for 3.5 years . In the lease agreement they claim they take care of emergencies 24 7 but I have been waiting outside my apartment all night I lost my keys and they only operate during office hours not 24 7 like they claim I had to sleep in the street for the first time . read more

We lived at Cypress River for 6 months. If we didn't need anything from management, we were fine but unfortunately there were a bunch of other issues and things we did need management to handle: Dog poop is left by dogs of residents all over the property. Management knows this is a problem and would rather pay a service to do dna testing rather than just have a maintenance guy with a pooper scooper clean it up. It would stay there for a week until the dna guy came. They say they fine residents $250 if they find it's your dog. It's the stupidest thing because if a resident isn't cleaning up their dog's poop, I'm sure they didn't register it with management in the first place. Management never returned our calls so we would have to go into the office during business hours to resolve any issues. After we gave notice and before we were fully moved out Maintenance entered our apartment without notifying us. They did a move out inspection without us present. They charged us for items that were bad when we moved in that we had taken pictures of and sent to them but they never fixed. They lifted the carpets and charged us for old stains on the carpet. There were huge stains on the underside of the carpet that they said our dogs made. We know with certainty that our dogs did not make those stains we didn't ask to see the underside of the carpets before we moved in. The carpets were definitely not new when we got the unit. We had no recourse to fight them. I wrote corporate and told them I was disputing the debt and gave them my reasons. I also told them that per the Fair Debt Collection Act they were not to send this debt to collections because I was disputing it. I sent a copy to both the corporate office and the main office but never got a response. I did however get a letter from a collection agency for Cypress River. There are laws in place to protect residents from being taken advantage of by landlords. Cypress Rivers doesn't care about those laws, doesn't care about the FDCA laws, doesn't care enough to call back its residents and there is dog poop left all over that complex because it's better to pay extra to catch no one and never resolve the problem. With all the beautiful new complexes and all the established older complexes, I'm sure you can find a better choice than Cypress Rivers. read more

Can I give this place zero stars? I've lived here for almost two years now. Started off great. The people they had initially is what sold me on it. They were genuinely nice people. All around beautiful place. Now, they couldn't possibly be more rude. The property manager lost paperwork and blamed it on me directly to my face. Saying, "shame on you." Like I was some child. The grounds have gone no where but downhill. I would strongly recommend that no one lives here. Check out Ansley Commons. They're across the street. read more

Awful place to live! ROACHES EVERYWHERE!!!! PLEASE DO NOT LIVE HERE!! Can't stress it enough! The maintenance left our door OPENED FOR 5 DAYS while me and my roommate were gone for Thanksgiving! The office tried to lie to my roommate saying "it was not the maintenance". Meanwhile, we confirmed from MULTIPLE other sources that it was indeed maintenance. Our hot water goes out every 3 days. The staff is TERRIBLE!!! If you live here get ready to be nickeled and dimed for everything! Also, all the community events they say "if you write a good review about us you can have a free this or that". So do not take these good reviews for face value! read more

Absolutely the WORST place me and my husband have ever lived at. There was so many terrible experiences and although the staff is very friendly, nothing ever got done. When we moved in, there was black hard water stains in all the tubs, toilets and sinks. The water in the hot water heater I guess sat so we had to run all the water for HOURS and open all the windows because the entire apartment smelled like sulfur/rotten eggs. The gates are literally broken 90% of the time. A ton of military folks live here (mind you, my husband is a veteran) and they're all loud and constantly partying/up late. I put in a STAT maintenance request because the battery in my smoke detector was beeping, my husband was out of town for work and I couldn't reach it. I had to listen to it for TWO DAYS and my husband came back and replaced the battery. Maintenance finally showed up TWO WEEKS LATER to acquire about it, but walked in on me standing in my underwear and didn't even have a battery to replace it. So who the hell knows why he even walked into the apartment!!! A neighbor STOLE a package off my doorstep and when I went to the front office to get the officer and staff involved, and do a police report... they did NOTHING for me but said to report it to UPS and if they want to follow up to give them the office number... nothing ever happened. You have no choice but to pay for valet trash pickup, but they don't pick up on Friday/Saturday and you must use their trash can which NO TRASH BAGS fit on... it was a nightmare fighting the stupid thing. Someone puked in the walk/breezeway and it never got cleaned up and ended up STAINING the concrete. I had to walk over it every day to get to my apartment door. We had neighbors smoking in their apartment and the smell was leaking into our master bathroom, we had a new baby so we'd have to keep the door shut and then I'd want to throw up using the bathroom. We made numerous complaints and calls and it's took weeks for it to finally stop. Same for a noisy neighbor bumping his stereo at 3am waking us up, after numerous complaints reports and calls, that never got resolved. We finally bought a house, and they wouldn't void the lease breakage fee so we had to pay about $2500 to move out of this dump into our home which is literally only TWO MORE DOLLARS IN MORTGAGE THAN THE RENT AT THIS PLACE!!! don't waste your money! We lost our sanity living here. To top it off, we're STILL waiting on our security deposit that they did not forward to us, although they had our forwarding address on file. I could keep going, the place is awful. Don't be fooled by their constant changing staff who are friendly. You couldn't pay me to live in this place. read more

For the sake, of the review I think it is important to still keep my initial review up to give my edited review some background. Everything has been corrected. We have gone through numerous hoops, but the staff at Cypress River has helped fix our situation. They were able to switch our apartment to the appropriate accommodations. While I understand it was a group effort to correct all the issues, one staff member stood out above the rest. She addressed our issues and was able to assure us that everything will be okay. And she was right. Thank you for everything. We look forward to being tenants here. Previous review Where is the zero star option when you need one????? I haven't even moved in and I am already annoyed with everything about this place. When we first inquired about the complex, we fell in love. The room they showed us was perfect and they seemed very accommodating. The application process was HORRENDOUS. We had several issues with the application and they just chalked it up to computer error. The next day, they called to tell us that they did not realize that the unit they laid out for us was handicapped. They assured us that it wasn't much different than a non-handicapped unit. We tried to view the unit but it was late. We returned the next morning to inquire a viewing of the room, they said it was not ready, yet they handed us Welcome Letters stating stuff we had to do within the next 48 HOURS in order to move. They said they would inform us when the unit was available for viewing. Fast forward to the afternoon, they tell us the apartment is ready and that we had TILL CLOSING (So only 8 hours from receiving the welcome letter) to turn everything in despite what the paperwork said. We were essentially coerced into completing the lease or risk losing our spot. We did not want to lose our potential apartment since we had just moved from California so we hurried to do everything. After turning everything in, we asked to see the place and they let us. They BAIT AND SWITCHED us even if they don't want us to believe that. The handicapped unit is MUCH different that a regular unit. They appliances were different, the layout was different, the height of the counters were different, the bathroom sinks were different and the list goes on and on. The offices were closed by that time so we returned the next day to address these issues. THEY COULD NOT HELP US. They did not realize how different the handicapped unit was compared to a regular unit. They can't do anything because they don't have the authority to change us. It doesn't seem like they want to address this to the Property Manager. We also addressed the 48 hours issues. "It's standard protocol to put that on our papers." WHAT'S THE POINT OF HAVING IT ON THEIR IF YOU DON'T GIVE US THE DESIGNATE TIME IN ORDER TO COMPLETE IT????? THIS WHOLE ISSUE COULD HAVE BEEN AVOIDED IF THEY KNEW THEIR APARTMENTS AND WERE AWARE OF WHAT THEY WERE GIVING US. We will not let this slide. I am willing to change my review if they work with me read more

My fiancé and I have lived at cypress river since April of 2018 (currently September 2019). Our first lease was awesome. We never really had any contact with the office other than maintenance orders and they always came less than 24 hours after we put in a work order. However, in November of 2018, the gates broke. When we contacted them in FEBRUARY about them, they told us they had no intentions of fixing them, which isn't a huge deal, but I think they should inform residents via email of such big changes to property. We renewed our lease in June, and things have been DOWN HILL ever since. I put in a work order for our bathtub, it took them 6 days to respond, and they came at 7 pm to look at it. I have contacted them about my neighbors smoking weed thurs-Sunday every night and my entire apartment smelling like STRAIGHT weed 5 times. I went into the office the 6th and Brenda LAUGHED and told me they can't do anything about it, and that I can only contact the courtesy officer after business hours. The best part?? A DEAD BODY was found in the marsh behind my building. I called the office the morning after, to ask if they could fix the gates for a sense of security. Again, Brenda laughed and told me they would not do anything unless I physically saw someone throw the body off our property, into the marsh (there is zero access to that marsh unless you're on cypress river grounds). At the end of the day, they really just have poor communication skills. The office has a 'not my problem' attitude. Rather than finding a way to fix an issue, they would rather ignore, point fingers, or lie. Very disheartening since the property is great. The only issue with this property is the office. The only person who has ever helped us on this property, is the maintenance man, Ray. He has our names memorized and goes out of his way to make us feel welcomed. Although we love Ray, we will NOT be renewing our lease. read more

DONT' MOVE HERE!!! I wish I could give no stars. I lived there 1 and 1/2 years. The original management team was awesome and the grounds were nice. Now it seems as though the management team changes every week. They are rude and the will cheat you out of money when you leave. We chose the pay and go option when we moved out. You pay $225 to leave and all you do is wipe down the counter tops and take out the trash. They billed us over $900 for cleaning. They charged $100 to clean 1 bathtub!! They also shorted us $200 worth of credit we had for over payment. The grounds are disgusting; the dog park is constantly filled with water backing up from the sewage. Update to response-- There been several errors with our billing. Recently bills where not mailed out. I was told that they were late for the month when I asked. I said OK when I get my bill I will come right in and pay it (I have never paid late once). I was then told that I couldn't wait on the bill because it might make my rent late. I was then rudely told that sending out bills "is a courtesy". What??? Our bills change every month because of water, etc!, but it's a courtesy to receive one??? Guess I was suppose to pull a number out the air. The pool area had severely stain seats for 6 weeks and was only cleaned once my husband I threatened to call corporate, There was metal sticking up in the air for weeks from one of the broken cabanas that could have easily injured a child. The jets on the pool hasn't worked for months. The dog park has broken hoses/wires; it's usually over grown; and it's dirty w/ dog poop because know one wants to walk in to clean with the water constantly saturating the ground from the sewer covers. I have come home twice to find a 10 foot ladder let unattended propped up against a light pole. Children live here! The management team a year ago did a great job. They were always kind and they took care of the community. They knew every resident by name and greeted them appropriately. Walk in there now and you have to give them your name 3 times to pick up a package. Heck, last time I had to weed thru the packages and find my own. read more

Wow wow wow wow I can't say wow enough! This place is Terrible. I want to advise you to not move here! Please. Don't you dare think about putting that black trash can out 10 seconds early you will get a huge fine and they will not take it off your account! Don't you dare have your dog off a leash for more than 5 seconds you will get a fine. Don't ask for matience to come they will never come fix it your self! If you like paying exhorbant prices to live in a trash pit THEN THIS IS THE PLACE! Wow wow wow wow let me repeat WOW! read more

So I was looking at some previous reviews and realized that they are drastically out dated! The new residential staff are super responsive to any issues. My wife and I love the location of the apartments and our pup loves the dog parks at the front of the property. This place is definitely worth the time to stop in and talk with the staff. read more

Absolutely love Cypress River Apartments. Being in the multifamily industry myself, I truly appreciate Dawn in the office. No matter the issue, Dawn is quick to resolve it and follow up to ensure satisfaction. Maintenance requests are completed quickly and thoroughly. The property is beautiful, conveniently located to everything you need. It's unfortunate to see 1 star ratings, this property is DEFINITELY worthy of more. What most residents don't understand is that a staff cannot control every persons actions. There are people in ALL apartment communities that do not pick up after their pets, there is miscommunication in ALL offices and mistakes DO happen. You are dealing with humans, not robots. Try to be less criticizing and more engaged in your community. Don't just bring problems to the attention of the staff, think of a solution as well. Looking forward to renewing my lease! read more