Stars-negative 5. I wish I had read the reviews :(. But here it is. Here is my message to my 3rd match maker after my last and WORST match of them all. Dear Janelle, Thank you for your message. I want to be honest and share that I am deeply disappointed with my experience with the company. When I signed up last July, I was given clear expectations about the quality and quantity of matches I would receive. Unfortunately, those expectations have not been met. I've either been significantly misled, or the overall caliber of matches has declined considerably since my enrollment. Over the course of my time with the service, I've been assigned three different matchmakers, which has meant repeatedly explaining my preferences and values. Despite my efforts to communicate clearly, I have yet to receive a single match who truly aligned with what I was looking for. My most recent match, in particular, felt like a complete mismatch--not only for me, but for him as well. I'm sharing this not out of frustration alone, but in the hope that you'll pass this feedback along to those in a position to make improvements. I did not receive the level of service or quality I was promised, and that has been incredibly disheartening. Thank you for taking the time to listen. I hope this insight can help drive positive change for future clients. Warm regards, read more

I got exactly 2 dates. Both were totally unsuitable for me; nothing in common, no spark, couldn't wait to get out of there (both of us!). I met someone on my own, and thousands of dollars were flushed down the drain for nothing. read more

DO NOT SIGN THAT CONTRACT!!!! I'm in the Cincinnati area and I gave them thousands of dollars and they have NOT done anything for me! I signed up for 12 matches, I met with 2 and those matches did not even come close to what I was looking for and ever since then it has been radio silence. If I could give them 0 starts I would! Don't do it! read more

PLEASE DO NOT USE THIS COMPANY! This is 100 percent complete fraud. I joined end of June 2024 and I've regretted every day since. They sell you a complete line of BS. The matches are a complete grab bag of the other people they have frauded. Nothing based on being a match. I spent weeks, yes weeks, trying to contact my Matchmaker, to no reply. She had promised me a call from her supervisor because I was so unhappy with the service and quality of matches at that point. That call didn't come for over a month. I called, texted and emailed and she wouldn't respond to me. I had to finally call and just start picking extensions until someone answered. And when the supervisor responded after 1 weeks time she just talked in circles and made excuses. One date said he joined in 2019 and had only been on 5 dates. Others said they get matched and when the match doesn't responded or show that still counts as your date. Soooooo you just paid about 1000 dollars to be stood up. I paid 8k to end up hating dating even more that before. I didn't think that was possible. Do not for any reason consider this company. read more

Sorely disappointed. In the initial interview I can see now that it was a big sales pitch and things were misrepresented. My "coach" Rachel was snitty at best. She felt it was unreasonable to expect contact weekly, even if was just a text to say they're still working on things. After a few weeks I received an email asking for my input on the process so far. I was honest. My coach Rachel was the one who responded to the input..... (inappropriate) and I found her to be defensive and aggressive instead of trying to resolve what was wrong. I felt like a child being scolded. She is not currently available ............... what ever that means.... I have no "coach" assigned at this time and the most recent person to call sounded like it was a bother to even talk to me. I truly hope the calls are recorded so someone can actually hear the conversation. I would never recommend this company. I wish I had read the comments before I committed to thousands of dollars. Very expensive lesson learned. I have no confidence or faith in this process anymore. read more

I can't get anyone to call me back.. I have been with them 3 months and they have only sent me 2 mstches. read more

Way too expensive and bad reviews on BBB. I could tell it was going to be a high pressure pitch and that didn't interest me at all.

Not worth the money. They interview you and apparently disregard what you have discussed as your objectives and desires. When they mislead you about a potential match and you make contact only to find out there is nothing in common, to bad that counts as a match. When they set you up with a match that is physically not near what you described, sorry that is a match. I think there mode is just match no matter we got the money and the client has no recourse. My suggestion is stay away and save your money. read more

They set you up with people that aren't compatible and will not refund your money if you are dissatisfied

There's no zero star review so unfortunately they get a star they didn't earn. I thought surely a personalized matchmaker would be better at making meaningful connections than the apps but that's just straight up not true. I signed up for a "trial" plan that yielded three matches who were no more of a match than three random people I might pass on the street. When I tried to escalate my concerns after my second and very poor match, I was told there was no recourse. Save your money, swallow your inhibitions and ask your friends and family to set you up - they know you better. Even the apps are better, and they're a lot cheaper! Stay away from this company, it's a horrible overpriced scam. read more

One Star - Because Zero Isn't an Option I'm an attractive 49-year-old mom of two who turned to The Matchmaking Company hoping to escape the chaos of dating apps. I wasn't expecting magic--I just wanted to be treated with some basic respect, care, and effort. What I got instead was a $2,200 lesson in buyer's remorse. It started with a high-pressure sales pitch, complete with promises from Desiree about "thousands of amazing men" just waiting to meet me. She looked me straight in the eye and sold the dream. But the second I paid in full? Game over. They had my money and no longer needed to earn my trust--or my business. There was no meaningful interview, no conversation about my values or what I'm looking for in a partner. My Hinge profile has more thoughtful filtering than their so-called "matchmaking process." I reached out with concerns during the first week of my contract. I hadn't even received an intro call from my matchmaker, and my preferences were clearly being ignored. I was met with excuses, missed calls, and was even told it would take over a week to speak with a manager. My first date was someone wildly incompatible--a man who openly said he'd been on many dates through this service. (I guess he's their go-to for anyone in my age range?) The second date was slightly better, but still missed the mark by a wide margin. The third date had very little interest in me and bolted after an hour to "call his dad"?? Then, without warning, my matchmaker was swapped for someone named Vanessa. We never had a single conversation about me, my values, or what I was actually looking for. And the final match she arranged? He never even returned my call--because he'd already declined the match. Yet no one told me. If I wanted to be ignored by men, I'd attend a BBQ competition and talk about going vegan. This whole experience felt careless, impersonal, and deceptive. The company doesn't invest in getting to know you, and their process seems more like a numbers game than a personalized service. And let's not even talk about the "ironclad, no refunds, everything is your fault" contract. Save your money. Stick to dating apps. At least when something goes wrong there, you don't pay $2,200 to be gaslit by a company that doesn't even know your last name. read more

They asked me questions but did not go by my preferences when seeking a match for me. One example was I wanted someone 6 feet tall (give or take 2 inches). Twice they matched me with a 5'7" man. I also wanted someone who was active, in certain sports & working out. They matched me with someone who was overweight & innactive. read more

Worst place ever and oh what a joke! They sucker you by selling you a load of bs in the very beginning, taking all sorts of detailed information from you and promising you everything but Pluto. They say give them some time and they'll reach with a match. First "match" guy was already done and told me so. Didn't want to chat on phone sent me a text and point blank asked for a picture as he was done wasting time. Called the company and they said well he's your first match and they'd find someone else. Never mind the stupid matchmaker had horrible attitude like I lied about it. Second "match" another solid round of wasted time given he never wanted kids and had no interest in the fact that mine were grown. Said it would never work as there was no interest in living separate lives. Once again the matchmaker was rude and oblivious and said this was a process and they could not guarantee anything. I flip out and demand a supervisor. No one. I called the lady who sold me the bs line of goods to Pluto and she got a hold of someone. We chatted about it all. I supplied all the conversations through text and that person did not give two shits what I said. I demanded my money back and I was to,d that's not what they do. I said oh so you do scam people out of money and don't care. I have contacted an attorney and they are going to see what they can do. They have read all these reviews and are 100% convinced like me there has to be a recourse for non services rendered. I'm done with this place and highly recommend everyone be ware. If you want to "give money away" do it at a real charity or something like that. PLEASE DO NOT WASTE YOUR TIME MONEY OR SANITY ON THIS JOKE. read more

DO NOT USE THIS COMPANY but please read. This is all true... actually hard to make up this complete craziness that I went through. I give zero stars. This company takes advantage of vulnerable, genuine people. I was misled by the lead saleswoman, Michelle, who claimed to show me pictures of possible matches, but this wasn't included in the $5,000. fee. She said she only showed me. Complete bait and hook tactic..She was great at it, pulled me right in, and SOLD IT!! A bunch of lies and endless promises, just like a terrible relationship. Then passed me on to another "matchmaker" that supposedly reviewed my profile. What. happened to all the photos of possible matches? NOTHING Oh but then there was a hurricane in TAMPA, Florida so no matchmaker and no communication, and then she was fired. Many apologies 4 months later and another disappointment and another matchmaker who had no clue about my intentions or values. I demanded a refund and absolutely not I was told. Then tried again, I was set up with a person 10 years older. Oh, but that was a mistake on the matchmaker AGAIN. read more

"Consider this your warning: some lessons cost more than money." Thank God I didn't hand over my credit card. The Matchmaking Company invited me in for an "intake session" that felt more like a sales pitch. The rep seemed friendly at first, praising my character and saying she was a great judge of people (bait). But when I asked about costs and said I wanted to research before committing, she snatched the brochure from my hands and rudely showed me the door. Think about it: would you buy a car by giving your credit card first and asking questions later? Of course not. Any company that pushes you to pay before proving their value--and kicks you out for asking questions--is not worth your trust. Afterward, I researched them myself: most reviews (around 85%) were negative. In the office, I only saw glowing five-star reviews. The truth seems carefully hidden--at least until they've charged your card. read more

not a good experience the cost are $5000 and more they do not match up with your preferences. They are unprofessional and don't get to you in a timely matter. I had a doctors note for unforeseen emergency dental medical expenses, and they would not let me out of my contract.. do not sign the contract. If you have any kind of illness, they won't let you out and they have no compassion so far with experience has been horrible. read more

This is a predatory company that takes advantage of unsuspecting and vulnerable people. You have a meeting with a person that will not be your matchmaker. They sell you dreams about the clientele they have access to, but the people they connect you with are Tinder/Hinge quality at best. I rarely ever heard from my Matchmaker. I signed up in July and have had 2 dates since one of them being a man 10 years younger than my father who talked about his ex-wife for 3 hours on our first and only date. They don't read the feedback, so you keep going on the same bad dates with different people. A quick Google search could have saved me $3,500. Please, please, please save yourself the headache! :'( read more

DO NOT WASTE A DIME ON THEM! The sales person is amazing. He does his job. He's great at it. He listens to you. But the matchmaker doesn't listen. You pay for so many dates. You set your preferences. My matchmaker was actually the "supervisor". He did a horrible job and eventually I was passed on to another matchmaker. Once they have your money, you get some dates, but boy it is then that you realize the matchmaker did not listen to you. Sets you up with people you wouldn't want to waste 5 minutes with. It was such a joke. Curated matches? They really do nothing at all to match you up with people in common with you. Believe me when I say they should be out of business. Should be reported to the BBB. Because they honestly do not do what they say they will do. They do not deliver. They don't even try to. read more

This company is a complete fraud. I'm in the middle of legal actions and will invite anyone who wants to join me To begin with, Iris who interviewed me made so many promises verbally and then they denied it and made me look like I misunderstood everything. They don't find you matches according to your wants, they just throw anyone at you for the sake of the contract. They completely lied to my bank that I denied the introduction while the person was not even available. Thankfully I saved their voicemail and proof to show in court. PLEASE BE AWARE AND DONT GET FOOLED BY THEIR FANTASTIC MARKETING ABILITY TO SELL YOU LIES. read more

The matchmaking company of Bonita Springs does not contact me either by phone or text to even let me know they are trying to match me. I have had to plea with them to call or text and they do not respond. I gave them $4000 and I get no response. please save your money. Do not be taken in like me. read more

Don't waste your time, energy or money on these scam artists. I'm ashamed to admit they got me too because I was lonely and wanted to believe I could find love again after being a widow for 3+ years. I didn't due my homework on them, but you are just by reading this here. I can't disagree with anything negative that has been posted here by all these other people. They all reflect my experience as well, so please PAY ATTENTION!!!! read more

If I could rate this company zero stars I would. Please don't get caught up with this unethical business. They do not set you up with what your preferences are, then the quality is what you would find on dating websites you can just reach out and get them yourself. One of the men said he just wanted a fling and was just looking for sex but he was not looking to get serious, the next had a girlfriend and was looking for a side piece also asked me for naked pictures and then the last one was almost 8 years older than me when I asked for someone within my age range or younger. They charge everyone different prices depending on what they pressure you into the day when you sign up, it's like a timeshare presentation. I went through 4 different match makers who did not know a thing about me, I had to go over it again and again, so frustrating. I even was so gracious to wait over a year and a half to see what the results would be. Well with these men wanting side pieces and flings and not within my preferences how do you expect someone to ever find their match, sure not this way. I called and asked for a refund or something in good faith for everything that has happened and management said they would put on a request with their lawyer but they always deny it but he will do it. And when I received the letter from the lawyer it was a bunch of lies that I didn't find my matches attractive, ummm that was the last thing I said, what about being nervous about getting asked for naked pics again. The only thing he could do is put my account on hold for 6 months ummm for what the quality is not coming from this company and that's the whole point of paying a lot of money for a service, right? Sorry please take your money and use it for something else. This company should be ashamed to be honest. read more

Look at all the 1 star reviews. They speak for themselves. It's kind of like a pyramid scheme the way they have it set up. They just con people into their scheme and your "matches" are just grabbed out of a bag of whatever they have available. This company really should be investigated. read more

I agree with the others. I got scammed by this company. They pressured me into signing up as the deal "was only good at that time". I made it very clear I don't want kids yet they matched me with 2 men who wanted them. I also made it very clear about my religious preferences and they disregarded those. One guy never even replied to me yet it counted for a match and they promised to re-match me but never did. I had 4 matches and they were all pretty terrible and not what I was looking for. Luckily for me, I went another route and met someone amazing. read more

Terrible I mean the worst company. They won't deliver a product yet say they stand behind their product. Kimi should be embarrassed and or shameful for not being up front with ppl who arectruly looking for a good company because they are not a good company. RUN read more

See all

Same as others here expressing their distain w/this company, I've never, in my life experienced such misrepresentation of services and at a costly price. I chose this route because of experiences I had w/online dating. I went to the Cranford, NJ office where I met Janet back in March of this year. I was told no one can come w/me into the offices (now I know why). She listened intently, showing a "concern" about the experiences I had with relationships. She probed into my life as if she cared about my experiences in order to exploit the empathy card. I filled out all the paperwork w/the characteristics of the men I'd be attracted to and gave her my cc. I left there thinking she's got me. She got me alright. After several days of no one contacting me, I reached out to my mm. I told her specifically what I'm looking for. Without going into the details (which are outlined so eloquently by other reviews), my mm set me up w/men that WERE NOT what was in my Bio. Just to preference, these were all nice men. I was even lied to about the ethnicity of the men whom I met. I went as far as challenging based on the name given me but was assured otherwise. I was also set up w/a man who had recently lost his wife, who, in my opinion, looked exhausted and was not mentally ready to date (they must have conned him too). I wrote such scathing feedback of my dates, calling out the mm not adhering to my bio, that someone from another office assured me they'd get things right. I never got contacted by anyone after that conversation. Their "elite" division also contacted me based on my bio (I did not pay for this). The mm contacted me via phone and she "jacked" this guy so high, I agreed to meet. I was sent a picture w/his approval (which doesn't happen in the 'average joe' division) and I declined the date (millionaire status doesn't impress me). This company and its employees took a gaslighting course; painting a picture that, in reality, doesn't exist. Don't be fooled by their kind words and empathetic ear. Your wallet shouldn't be opened by emotions, nor should it be taken advantage of by a con-artist/sales person. Walk away. If it sounds too good to be true, it probably is. I successfully disputed the charge with my cc company. read more

This company does NOT adequately screen its clients. I paid for a service because I trusted that each client was screened thoroughly and was ensured that each match "was who they said they were." They did not deliver as promised. After the first scam artist [extensive criminal record] they set me up with [match #1] I requested my money back. They refused and assured me that was a one-time incident. Well. It wasn't. Laws need to be made so this business and others like it are held accountable for their poor [potentially dangerous] services. read more

Do not get pressured into signing up. This company does not read profiles, they match according to age and they don't even get that right. If you are over 60 don't do it. I have complained to them several times and they still can't get it right. I would never recommend them to anyone. Way too expensive. read more

I have paid them $7000 for 12 matches. I received five very poor quality matches. I have been unable to reach them despite text messages, phone messages, and contacting the main office. I am being ignored not sure where to turn at this point. read more

I am an older woman and a widow. Many years after my husband passed away I decided that my life could be enriched and more enjoyable if I was a special someone to another person and so I began with a popular dating app. It was a very surprising experience. Dating in your 70s (and beyond) is difficult in ways that are hard to imagine. Every person brings their own experiences and baggage along with them and each individual has their own objective or goal. Kids, grandkids, divorces, death of a spouse all create a variety of emotional needs. Sexuality desires and ability also bring a new dynamic. Most people by this later stage of life are settled financially and do not necessarily need a partner to share the building of a chapter of their life. After a year of disappointing results using the dating app I decided to try a more personalized approach. It is still not easy to find MR (or Miss) Right, but this method seems more focused on how to do this "geezer-dating thing with recommendations like the 3 date rule, and suggestions from real, live people like your personal matchmaker (I LOVE talking with Audrianna, my matchmaker) or a dating coach. This experience has introduced to some very nice men and although I'm not sure if I have found my soul mate, it has been an enjoyable adventure for an old lady. My advice: *If it is too expensive and you fear that it may not be worth the money stick with the cheaper apps *Yes, the company does have a smooth sales approach, but everything we purchase these days has to be "buyer beware". No one forces you to join. *Expect the unexpected. Some of the matches may make no sense to you at all (I had a couple of those) but it is your job to communicate that with your matchmaker. That's your part job. Know what you want and don't want and communicate it clearly. Best wishes to everyone looking for a special someone. read more

This place is a scam. I invested into the $9,000 program. They con you into the more expensive program, which includes, "dating coaches", whom were basically useless. They fill your head with lies that you'll have a partner in a month. I am to have 16 introductions. In the first month, I met 2- one was a drug enthusiast, spoke about getting high the whole time, and the 2nd currently had his license revoked for a DUI but was still driving and drinking heavily. I also discovered on social media he had a gf so, don't trust these men are single. They offer freebies which are basically ppl that don't match your wishes. I'd rather not waste my time. One man never ever called back. This is a scam for your money. Do not do it! Instead, give the $ to charity read more

The worst experience in my life! The woman set me up! She forged my initials where it said the contract was explained to you after she went in another room and charged my card 3,999.00 for nothing. I tried to get my bank to stop payment but they wouldn't. I said it was fraud. 4 months later my bank called and said it's not fraud. I had gotten rid of the paperwork because it was a reminder of be I g played and every time I saw it I wanted to go there and let her have it! read more

This is a scam. Please be very careful. Their awful 3 days cancellation policy made me stuck with something that I did not use at all, had no options but be thousands down the drain, affected my credit score, when I had zero benefits or usage from it. They are so friendly at the first appointment but they really just want you to sign up for it, because then you are out of resources. This is so unfair that this kind of business still exists and we pay the price for what somehow is a legal fraud. read more

No stars to give this company at all. From my perspective, this company promises curated matches but that was not my experience at all. They will spend several hours interviewing you, so of course you will get sucked right into thinking that they will be finding quality matches for specifically designed to meet some of your expressed wishes. Instead, you wait months, and eventually matched with whoever eventually turns up that satisfies the most basic requirements (like the geographic area and age range you are looking for.) The matches I were given seemed to have just about NOTHING at all I was looking for. After a few tries, I decided it wasn't even worth my time to continue with them, so I cancelled and "lost" whatever remaining number of matches I had left. Not a big loss at all. I requested a refund, but didn't expect it and didn't give it. Not to say these guys don't have money. Apparently they have enough money to have a "legal team" so I guess there are plenty of gullible folks just like me. I've had much more success on my own and also using the online site Match. Can't believe I was such a sucker. Maybe you will be more lucky! read more

I have never seen such a Mickey Mouse outfit in my whole life! As you probably can see with all the ones on every other website, not on theirs! I was on two different dates and the person I was with was completely opposite of me! The other thing is that you cannot see a picture of the person before Which makes a big difference! I could write more, but it's not worth it!!!!!! read more

If there was a way to have NO STARS that would be my rating. The sales person tells you what you want to hear as she slides the contract over to you, but YOU MUST READ THE FINE PRINT. They do nothing but take your money and set you up with people you would never date. They are simply checking off their requisite "matches" until the contract expires. Every negative review is accurate. You are better off spending your hard earned cash on a nice vacation somewhere. read more

Bad service and offers very little to find an appropriate match. The high cost of their services ( $6500 to $12000 ) is out outrageous compared to the level of performance Save your money for a local singles bar -your chance of meeting a partner would be a lot better read more

Question: is The Matchmaking Company located in St Louis the new name for Missouri Singles? If it is: do NOT even consider making a call for an appointment. You will be LIED to repeatedly just to get your signature on their contract. After I did this, it took me only 1 1/2 days to find out I had been conned into the biggest scam and told nothing but lies!!! You will NEVER get your money returned. Beware! read more

Please do not waste your money. 8 k to start!!! They pressure you to sign up the night you start the process stating the price is only good for that night only. The matches are terrible. it's as if they didn't even try to locate someone according some of my basic preferences. Do Not Sign The Contract. read more

Do Not Sign A Contract With This Company!!!! I reviewed this company a few months ago and it only gotten worse. They only want your money and will not fulfill their promises of finding you someone! The way it works is you get an interview with someone who is basically a salesperson and she tells you that they have plenty of people that meet your preferences and that it will be easy to set you up. You sign a contract and pay the agreed upon price for the agreed upon number of matches. Then they assign you a matchmaker who is not given all of the information about you that was collected in your initial interview. They introduce you to people that do not meet your preferences and when you complain to a manager they say "well you can't plug in your preferences into a computer and pop out a person". Basically contradicting what the salesperson at the initial interview process says to you. I've been set up with multiple men that didn't meet my preferences or seriously had problems. Most were either socially awkward as in couldn't carry a phone conversation, were blatantly rude, or just very creepy. The last person I was set up with was creepy to the point where I had to decline an in-person date with him and he started yelling at me over the phone. I ended up blocking his number after he tried to call me back multiple times. He ended up leaving threatening voicemails on my phone from a different phone number that were so severe I had to file a report to the police. My personal matchmaker with the company was very apologetic and caring over the situation, but the management at that company was completely unhelpful and extremely disrespectful. Larry the manager called me when I asked my matchmaker if I could get a refund due to this extreme situation, and told me no. He was not the slightest bit remorseful over the situation, interrupted me while I was talking to say it's not his company's fault, said I'm not getting any money back, and said the conversation was basically over. The company is clearly managed by a bunch of scammers who only care about getting your money and do not have any care for the satisfaction or safety of their clients. read more