I have been a patient there for a couple years now and it has completely gone down hill...DO NOT USE THIS FACILITY. SAVE YOURSELF THE TROUBLE... I have never seen such terrible customer retention. Every time I go to their facility, I deal with someone new. Every time I have called, no one on the other end of the line knows what is going on. Not the scheduling, not the services, NOTHING. I have to drive 1 hour and 10 minutes just to reach their office. So when I make an appointment it is important to me. Yet...my time seems to mean very little to this office. I purchased 2 Groupon deals this time around in November...when was I able to finally get in for an appointment you ask? Glad you asked. I work 9 plus hours a day every day for 2 week and only have Friday off. When I called to schedule and appointment, conveniently, the person who does the injections does not have hours on Friday's. But can have hours until 5:30 on Thursdays. But...good news is...the clueless girl on the other end of the line was able to schedule me on a day off. January 1, 2018. I even clarified with her "wow, are you sure?? That is New Years day. I cant believe you guys are open that day. But if you are sure...that will help me so that I do not have to take a day off of work." So...I drive up on my holiday to get my injections. Drive over an hour. Place is deserted when I get there. Door is locked. I hang around for half hour and try to call with no answer. So I drive home. Completely pissed and then get lost on my way. I was furious. I had to pull over so I would not be in an accident. That is how pissed I was. Come to find out. There was a message that I had not gotten to cancel the appointment. So...I call the office AGAIN. and get someone on the line who tells me "oh...yeah...she is not with us anymore...she was new". Well that is great but doesn't fix my loss of time and day off. Then I have to explain what service I purchased and they tell me...oh...hang on...I will have to call you back about that.
Did I get a call back? Of course not. so a week goes by and I call again...The girl on the other end tells me that they have been out of Radiesse and will have to call me back when it comes in. 1.5 weeks go by...no call. Soooo...I call again. The girl then attempts to schedule me and tells me that she is all booked out for the only time frame I can come in which is the Thursday timeframe after 5pm. This would mean that I would have to work OVER on hours early in the week to make the appointment but I say...okay, I can do that. I then tell her that I want to schedule an IPL and would like guidance on what to do first. So I get set up for the IPL and she tells me to wait a week or two before injections. I ended up purchasing the package deal as I have had the IPL before and it works great on me. I get the IPL done and had to schedule out as the "machine was being serviced". It has been over two weeks and my skin is clear, but not one single spot is gone like it has been in the past. when I had it done...my skin is usually red and it was barely red after the treatment and I was surprised. Well...the way I see it, I wasted my time and this time my money again because it did not work the way it had in the past. But...I deal with it. I then call to ask the girl if the Radiesse is in yet so I can schedule my appointment for my injections. She seems to not answer me almost as if she is not sure who told me that or what I am talking about. She set me up an appointment for Thursday, March 1, 2018. I go ahead and work extra hours early in the week so that I can leave St. Clairsville Ohio by 3:15pm
My appointment is set for 5:30pm. I figure that will be plenty of time, even with traffic as it is only 1hour and 10minutes away. I get to the top of Green Tree Hill coming into PItt about 4:15pm maybe a little earlier than that. The traffic is horrific because of the rain. When I finally get through the tunnel. I get onto the bridge...I can see that 279 or 276 or whatever exit takes you to 28 is completely at a stand still.. By the time I got to the split between 279 or Strip district exit it is now about 5:20. I call the office as I know I will not make it in time and I am pissed that I wasted my time again but the LAST THING I WANT TO DO IS CONTINUE TO THE FACILITY WHICH WILL PROBABLY BE ANOTHER 40 TO 45 MINUTES AWAY BECAUSE OF AN ACCIDENT. I get the useless answering service and tell them that I need to get to the office to see if she will need to reschedule me and save me an extra hour to 2 hours of driving. Or if she is okay with staying a little late. They tell me "this is the answering service" . I said , "yes...I heard you the first time. I know what an answering service is. I am in traffic and someone is at the office waiting on me. I need patched through to see if I should still drive all the way there. Running out of room...Get there at 5:50 no help turned down for servi read more