I was looking forward to the purchase of my first pair of cowboy boots. Lammle's had come highly…read morerecommended by more than a few of my friends. I had done my homework, learned the boot basics, popular brands, and styles I was looking for. My salesperson was a very helpful kid. He made sure I got sized right and gave me the lay of the land. I tried on a few pairs the salesperson was there to guide me along he didn't hover over me but didn't ignore me either. I finally decided on a pair that suited my style and most importantly my budget. I had noticed the boots had a couple scratches towards the toe of one boot. I had also asked for the original box but sadly it was unavailable. Bedsides the floor model they didn't have any more of this boot left in my size. I figured I would try and get a bit of a discount given they were a floor model, had probably been tried on a few times and that's how they got the scratches. I went up to the cashiers desk, showed the manager the scratches and asked her(I will call her J for convenience) if given the scratches a slight discount might be a possibility. J was not a happy lady on this day. I think the Black Friday mayhem had got to her. I tried to finesse myself a slight 10% discount to no avail. J pretty rudely and abruptly said no a couple times as I did my best haggling to close the deal. Given her standoffish attitude and refusal to move even a bit on the boot I was starting to get really un excited about spending my hard earned dollars at her store. My first cowboy boot purchase had been ruined by J Her attitude, demeanour and standoffishness really wanted to make me walk out of the store BUT I really wanted the boots and even without the discount for the scratches I was still getting a bit of a discount. So I swallowed my pride and values about not rewarding poor service and bought the boots anyways. I definitely did not feel like my business was valued or respected by J. It makes sense though because as she commented to one customer her biggest complaint is it had been TOO a buzy the past week. As a business owner myself I have a lot to complain about but one thing I never complain about or brag about for that matter is being "too buzy" just not a comment I find appropriate or professional. She must have been in a rush because when I read to read the sales guarantee she gave me about 5 seconds before letting me know it could be viewed and read on line. I'm one of those folks that likes to read the fine print before slapping my signature on a piece of paper so I was taking my time reading the paper she shoved in front of my face. Again J felt the need to try and herd me along like cattle and try and get me out of the store. Maybe she was offended I tried to score a deal on my scratched boots I dunno but she wasn't very friendly. I like this place I really do the sales staff I encountered were really helpful and friendly but the person I expected to be the most friendly and helpful turned out to be rude and inhospitable. I dunno if I will go back to Lammle's it's a nice store with nice western wear but I want to feel like my business is appreciated and when a product has a slight defect, a floor model and does not come with its original box I would like to think a little haggling would be worth a fair discount....clearly it wasn't a deal breaker but it did feel like I got a kick in the rump by the manager. I would score Lammle's a solid 3 and no more.

Visited for a pair of boots... lots of Laredo & Ariat boots...so hard to decide... then settled for…read morea pair of Old Western black boots that were on sale.