I have gotten my sewing machine repaired there twice. I just noticed that they sell fabric in the…read moreback room! I was not made to feel really welcome when I asked about the fabric or other sewing machine supplies. They did a great job repairing my Singer machine, I know it isn't one of the expensive models but it works great for me. But if I was a sales person I'd be engaging walk in customers with questions about their sewing projects and trying to sell them something else or offer a class that's coming up. Maybe they don't need the business?

I'd shopped at the Carpentersville location a few times and was 'helped' but never serviced…read more Engagement limited to what could only be described as transactional. No interest in my projects or the products they could provide. No interest in me. They even serviced my machine.- but when I inquired about the screw that was lost either in my sewing room or in my actual sewing machine, they couldn't tell me if it was or wasn't found. I recently decided to drop in and pick up some thread for a project I was excited about. After describing the project that potentially could use up to 50 different colors, it was met with a very less than enthusiastic 'oh'. I was directed to an amazing 50 cent a spool thread sale. I naturally started digging for every color possible. The manager started taking out threads that I 'didn't need.' I have 2 sewing embroidery combo machines, a serger and a 12 foot quilting system that resides in what used to be my living room. I assure you, I need thread. But some were for hand quilting. Now, I'll never understand hand quilting...but I do know that I've got two hands should I ever find the use for a 50 cent spool of thread. In our mostly one sided conversation, are grunts and mumbles even considered conversation? I mentioned that I had sent an email about my machine and I didn't receive a reply. Emails checked...oh...that's the other store. Does that store not answer emails? (They do not). I emailed 9/24. This visit was on 10/2. Email forwarded to the 'right' email that still hasn't received a response. Essentially being a bored house-husband that loves to sew, I set all that aside and ventured out to the Woodstock location. What sewist/embroiderer/quilter/serger bored with lots of money man wouldn't drive several towns over for the chance of getting a 50 cent spool of thread? Even if it's for hand quilting? I walk in- explain that I had been at the other store, explain why I was there, and with wonder in my eyes I stared into the blank gaze of a woman saying 'nope, no 50 cent spools of thread here.' The next 20 minutes we spent...oh..we is me and Mr Money Bags...we pull out bolts...look at patterns, compare colors....then we leave. Customers leave. That's what they do. I'm the type of customer that will tell you why I'm your customer...and why I'm not. So, I did some research. Found owner emails on the Better Business Bureau. Found it odd that the emails listed several versions of a Sewing Concepts domains - but their current 'receive only no reply' emails are sbcglobal Hmmm. Not one to back down, I'm armed with a name. So I email...again...inquiring about Lynda and or Doug Remmers. Surely they'd like to know what's going on within their walls. Would it shock any one to know that the blank gaze that I'd looked into was on the face of Lynda? I'm not sure why I left every encounter with this company feeling 'unliked'. Could be that I'm a man. Could be that I'm a gay man. Could be that I simply have a minimum expectation of consumer engagement and who I am and who I am not willing to give my money to- 50 cents spools be damned. You've been in business for a while, my thousands and thousands of dollars spent on my little hobby may not even matter to you. It clearly matters to me. And probably to customers that enjoy respect, follow through, honesty. Oh...and you'd have seen more of my money, but when I watched you order the ruler that I needed from your Amazon account...it just showed me that I can cut out the middle man. One last thing...50 cent spools sales has to be one of the stupidest decisions ....ever. Quilters buy half completed quilt tops, scraps that should be used for dog beds, and everything in between. We'd pay ...75 cents ...at least. Now, imagine if it was applied to my $50-50 cent thread spools. Maybe with the profits you could get the type of emails that have a REPLY button

Great service, the entire team is great. they have all of the promo items you could think of. Love…read moreworking with them, they make my life easy.

I took four dress shirts to get embroidered a simple name in letters only, no logo or anything…read more Total was in the $80 range and I was told it wouldn't be available for a few weeks. That seemed expensive, but I didn't have anything to compare it to so I went with it. I called a month and a half later and asked why I wasn't notified that it was completed. I was told that they tried calling when it was done but my voicemail was full. I was disappointed they didn't try calling a second time and the shirts set finished for weeks before I reached out to them. Perhaps they're better to work with for bigger orders, but I wouldn't recommend them for small jobs.

Left a very good first impression. There was not a whole lot in terms of selection for what I was…read morelooking for, but they still have a lot of variety of things that aren't common repetitive big chain things which still made the trip worth it. They had a huge variety of thread colors. But the woman working the register was so lovely and helpful. It's nice feeling genuinely greeted when shopping somewhere new. Makes you feel more comfortable looking around.

Was having issues threading my server. They got up and running in no time and gave me some great…read moretips so it will be easier next time. Also took the time to answer my questions on making rag quilts. So very nice and very helpful. Definitely will be back.

KC Creations owner, Caryn, is wonderful to work with on any project, personal or business. I have…read moreworked with Caryn for several years now, and am always very pleased with the finished products. Her prices are very fair and she is prompt on delivery. Even during the holidays, a particular busy time, she has helped me with last minute gifts with calmness and professionalism. I recommend Caryn for all embroidery needs for any occasion.

I started using Julie five years ago for the my golf team in the Roselle Men's Golf League at…read moreBartlett Hills Golf Course. My Golf Ops II shirts & towels look fantastic and they have become something that the league looks forward to every year. Cudo's to Julie and thanks for the great work!

As the organizers of an annual fundraiser, which was the idea of our then 9 yr old son, we have…read morebeen dealing with Julie for a number of years for our t-shirt needs. Each year, our son would come up with a new idea for the design he wanted on the shirts. Early on, we would show up with our son's idea, sometimes sketched in crayon. Julie would patiently work to capture what our son wanted, making revisions as needed, and nailed it every time. As our son got older, he would actually go and sit with Julie to convey what he had in mind. We could not be happier with the service and quality we have received from working with Julie and Bartlett Sports.

Quality and timely embroidering. I brought this golf bag in to be embroidered 5 days before…read moreChristmas and they were able to get it done in time. Turned out so nice and made a great gift. Great pricing, and friendly as well. Highly recommend them for your embroidery needs!

Waist Up is OUSTANDING. I just used them for the 2nd year in a row for an event that I host each…read moresummer and the shirts as well as service, did not disappoint. The team at Waist Up is incredibly friendly, and also accommodating. This year, I had to have the shirts made in less than a week, when I asked about the deadline they answered with absolutely no problem, I was blown away. Granted it was a smaller order, only 36 shirts, but the turn around time was outstanding. I also needed to accommodate many sizes, including harder to find ones like 4XLT, and they were able to do so with ease. Now, the most important part - the shirts look awesome. They used a great brand, and the print looked terrific, including the names on the backs. I would highly recommend them!

Overall terrible experience! The order was very late, and we were charged a rush fee. The licensing…read morewas not checked until after our orders were placed. Subsequently, we had to change multiple designs! We had multiple items that were for sale and sent the final numbers to the company. NONE of our products arrived with the correct number of totals. Our stuff was sent to multiple locations, none of which were the delivery locations we provided. The level of incompetence we have experienced was astounding! It is currently February. We are still receiving some orders, but we are missing many items, and our order was due in November. DONT RECOMMEND!

Great convo with a few employees. Nice people great products. Seems like a good business with high…read morevalues

I highly recommend this company. They helped me when I was in a major bind. Top notch customer…read moreservice and product.

Janet of JQ Designs helped me rectify an iron-on eagle/flag design I had incorrectly ironed and…read moresewn onto a jacket. She went out of her way to make sure she covered up my mistakes. I cannot say enough nice things about this business. The finished project was absolutely gorgeous and I truly appreciated the time she spent choosing the perfect design for the jacket. I definitely will be patronizing this business in the near future.

I came at last minute looking to make a onesie to surprise my husband for Father's Day. The lady…read morewas kind and was actually able to help me make one on the spot, as the font and lettering were simple. They were amazing and I would definitely recommend!

Great company and great people to work with. They go out of their way to make the customer happy…read more Quality products and good pricing. I had coffee cups made to order and a friend had t-shirts and sweatshirts made that are flawless.