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    The Monarch Downtown

    5.0 (1 review)
    Open 7:00 am - 7:00 pm

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    Response time

    8 hours

    Response rate

    100%

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    1 year ago

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    Management Apex

    Management Apex

    (18 reviews)

    I completely vacated the property on February 15, 2026. The property was left in good condition…read morewith no damages beyond normal wear and tear. Since vacating the property, I have contacted your office on multiple occasions requesting the return of my security deposit. Despite these repeated requests, I have not received my deposit or an itemized statement explaining any lawful deductions. It's now July 16th, still no response. Regretfully, we gotta go to small claims court for our security deposit. Just sad!

    We were looking for a short-term rental and found a cute house in the medical district. We have…read moreexcellent credit and rental history. We submitted an inquiry to start the application process--nothing. No response, no follow up, not even an email back. This unresponsiveness continued for the next eight months. I could never simply call the office. I had to text the property manager REPEATEDLY until he responded. I couldn't have been more thrilled to move out. Yet we never received any paperwork to end our lease and I'm still receiving payment invoices. I've been told that it's just an administrative issue -- so fix it!! I've rented for 30 years of my life and this is by far THE WORST experience I've ever had with a management company. I'm thankful that the home owner was great--and just as frustrated with them. I don't understand if the blame falls with the property manager (who comes across as a nice guy) or the company. It's just really poorly operated.

    The Monarch Downtown - vacation_rentals - Updated September 2026

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