In April 2022 I started working with this company to develop a mobile application app for an idea I had. After speaking with Abdul Ahad (aka "Jeff Luke") he convinced me to sign with your company to bring my vision to life. He assured me that I would receive a fully functioning app, a registered Business LLC, high quality functioning website as well as built-in features relevant to my app's category. After working 4-5 months with "Tyler Scott" and "Alex Martin" I was somehow passed off in July, 2022 to one of the affiliate companies, Agile Web Studios in San Jose, California. Tyler and Alex have another "company" called "THE MR WEB" (beware of them too). I have not heard from either Tyler OR Alex since last July, 2022...not even an acknowledgment or heads up that I was being handed off or with any further detail. Since then, it has been one of the most frustrating, stressful and unreliable experiences I have ever had working with any business. Many of the things I was promised from the very beginning before investing almost $15,000 of my own personal savings into this idea have not been delivered on. - My app doesn't load half the time OR the content on it - It is riddled with spelling mistakes - The Business LLC registration has never been sent to me - I've never seen a contract or formal invoice - Website isn't a functioning website, but rather a basic dashboard system. -They also breached contract by not providing me with back-end info (source code-SSH) that I own and paid for last year (see attachments). It has been just awful. They are unreliable, unprofessional and terrible at their jobs. Changes that he assures me will take 2-3 days at most sometimes take more than a month to see. I have never been sent a contract or a formal invoice, and they continue to underdeliver. When they do finally respond, it's like speaking with incompetent toddlers. Terrible experience. I will be putting on every platform I can to warn people! read more

Buyer BEWARE: -Seemed very inexperienced making ecommerce website -Constantly put high pressure on me to buy extremely expensive and unnecessary add on packages such as private hosting for close to $3,000 and it WAS SHARED not private -forced to buy payment gateway for close to $2,000 when it was minimal price or free through integration we were using - They tried selling me a marketing package for $6,000 when my website was nowhere nearing finished I asked for refund through them, and they denied me WHEN I was well within the timeframe as my website was NEVER completed I also went through mt credit card BRACLAYS and the Mr Web lied to them, and Barclays sided with them Mr Web VERY MANPIULATING AND DISHONEST!!!!! read more

The Mr. Web will not respond to my calls I am needing help but no one will call back or reach out to me

We went to The Mr. Web for a HOA web site, we started off working with Brian Anderson who quoted of one price that included: *Unlimited Pages Website *Custom Made, Interactive, Dynamic & High End Design *Custom WP (or) Custom PHP Development *1 jQuery Slider Banner *Unlimited Custom Made Banner Designs *Unlimited Stock Images *Unlimited Revisions *WEB Content *Special Hoover Effects *Content Management System (CMS) *Online Appointment/Scheduling/Online Ordering Integration (Optional) *Multi Lingual (Optional) *Google Mapping *Online Navigation system *Tracking & Tracing *GMB Listing *Google Index *Google Listing *Custom Dynamic Forms *Signup Area (For Newsletters, Offers etc.) *Search Bar *Live Feeds of Social Networks integration *Mobile Responsive *Free Google Friendly Sitemap *Search Engine Submission *Complete W3C Certified HTML *Industry Specified Team of Expert Designers and Developers *Complete Deployment *Dedicated Accounts Manager *100% Ownership Rights *100% Satisfaction Guarantee *100% Unique Design Guarantee *100% Money Back Guarantee * We moved forward and signed the contract, after that we never heard from Brain, nor were we able to get in contact with him, Next thing we knew a guy named Frank Teller started contacting us and working on the site, once he had a work up on the site Frank Teller we started sending the documents that we wanted up loaded and it appeared things were going well, but while at work I received a call from a gentleman who started going over priced for a domain, hosting and other items, he quoted me an additional 10-15K, I explained to him that everything that he had just quoted us was included in our contract, so after a few minutes I received a call from Frank Teller and I explained to him what was going on, he stated that he was going to look into it, he also asked me who set our contract up so I told him that Brain did, so after a few minutes he calls back and says that I was correct and that there would be no additional charges. At this point I explained to Mr. Frank that I didn't feel comfortable and that I wasn't satisfied with their service or the fact that they were attempting to charge for items included in our contract, at that time I told him that we wanted a refund and he was instructed that we no longer wished to use their service. This took place back in 2021 and to this day we have not received our refund as requested. I still have ALL emails and will share with anyone considering doing business with this company. I do not recommend this company because they are not honest and will only give you the run around. read more

I needed to have my website redesigned. I contacted Mr. Web to do the job. The website was redesigned but after launching I began to have problems with logging into the admin portal. I would contact take the staff to apprise them of the problem and after a few calls the admin portal would start working again Recently, I have lost complete access to my website through the admin portal login. The password nor the registered email to reset the password work. I tried tracking down the hosting company which appears as Bluehost but is actually Namecheap which denies being he hosting agent. I was contacted by a guy name Nick who asked me to pay an additional $495.00 to have an SSL certificate installed on the website and this would fix the issue. I refused. I informed him that the ssl certificate was part of the initial design and has nothing to do with being locked out of the admin portal or not having the password or email address to work. I have tried over and over to access the admin portal without success. I am locked out of my website. Do not use these guys! read more

Everything started out great in October 2021. The closer we got to 'Launch" of the new website the more pressure I received for more money to complete the design and begin marketing. When they were told time and again that the budget was already several times over the response from them became less and less. I just wanted to move on and figure it out. I have had to argue and fuss to get access to the domain I purchased. It was supposed to be for 5 years, Once they released it to me it is good for only a few more months. However, they did not transition the entire website and hosting to me and now are completely silent when attempting to get this accomplished as well. The marketing and SEO package I requested was awful. I had to be exceptionally careful in reading copy to find grammar errors, misspellings and complete misrepresentations about the product they were supposed to have been promoting on social media sites. as far as SEO, that never got started in any meaningful way. I was able to independently do more to boost the search optimization for my site on my own than they every did. The times I did have conversation with them via phone the most recent "gentlemen" were difficult to understand due to thick accents. Their demeanor with me was appalling. If I wanted to be talked down to and made to feel like I had no clue about my goals and what I expected I certainly did not need it from them. I would NOT recommend this company for any one. read more