Great salesman. Mattress arrived on time. However, the product is awful. I miss my ten-year-old saggy mattress that caused me terrible back pain. This is even worse. Such a disappointment. read more

Like the previous poster, we also worked with Doug today. He was excellent!! Super helpful, no pressure, basically just taught us alot about mattresses and why he believes in his product. I got the impression that he has been selling these mattresses for 20 years. We haven't bought a mattress there yet, but likely will within the next couple weeks. If you are looking for amazing customer service, do NOT go to the furniture stores... go to a mattress-specific store, and this one in particular. **Update - about 6 months ago, we purchased a king-size orthopedic ultraplush from OMF and LOVE it. We are extremely happy with our purchase! It is the perfect combination of firm support and pillow-top comfort. There is actually a pillow top on both sides of the mattress, so it can be flipped as needed, unlike all the other brands we looked at with pillow tops. The mattress is also hinged in the middle and folds in half for easy transport and moving through doorways. Doug told us that this is how mattresses used to be made when doorways were even smaller. Overall, I highly recommend visiting Doug at OMF and purchasing your mattress here. read more

Good customer service. Mattress arrived on time and old mattress was taken away.

Bad mattress. Never again. They do not care about the customer after they have your money and you're out the door. They say they do, but they don't. Not nice. read more

We bought our mattress from the original mattress factory and love it! The salespeople are so knowledgeable and not pushy which I really appreciated. It made it so much easier to make a decision when I felt like I didn't have someone "selling" me. We've had our mattress for about a couple of years now and it's holding up great! You just have to keep up with flipping and rotating which is easy because they have an email reminder system! read more

Both myself and my boyfriend are obsessive about researching things before buying them - even more so when it comes to something like a mattress! When we needed a mattress he did a ton of research prior to and he thought Original Mattress Factory sounded the best but we figured we should go to some other places also. We went to the Original Mattress Factory location in Bloomington and were already pretty certain we had found our mattress but still couldn't bring ourselves to make the purchase without visiting those other mattress places we had discussed. We did and it was basically a waste of time. Don't ever bother going to a furniture store, as Jenn L. points out, and I'd even add don't even bother going to other mattress specific stores. Unless you have the money to buy a wool or organic mattress, this is the best you will find and not only that but the value is MUCH better than other mattress places. The service was excellent - our salesman was knowledgeable and really helpful. He didn't try to sell us a bunch of crap we didn't need. We were planning to make our own platform bed (which we since have done and it is great!) and the salesman we worked with never tried to convince us to get the box spring or any other stuff we didn't need. If you do want to get a box spring though the Original Mattress Factory has REAL box springs as opposed to the boxes with wood that are used in all other so called "box springs" on the market. This place is great too because they have a local factory (in Maplewood) so the mattresses are made right in the area! I think you might even be able to tour the factory if you'd like. So for anyone who wants to shop more local, you can even do so when buying your mattress! The place is a no gimmicks and no frills kind of place, which makes it very awesome, in my opinion. If you really like things to be all "prettied up" with lots of flashy advertising or stuff like that maybe this won't be the place for you but if you just want a good, affordable, high quality mattress this is THE place to go, I feel! read more

I was just like you. Looking for a mattress and with no idea where to go or what to do. Let me say this- when I'm looking to invest in something big like a mattress I do my research and scour the internet for anything and everything. I have researched the differences between memory foam and spring; box spring beds vs platform beds; best beds for back problems-- you name it! My eyes ache from all the hours spent looking up stuff on my computer screen and though I still don't know which bed frame to buy I can safely and happily say that the reviews for this store were right on target. I drove here during a weekday and Doug was working and he helped me. I must've spent 2 hours laying on different beds, comparing prices online until I finally decided on a mattress. Meanwhile, in the couple hours I was there, numerous people dropped in to buy mattresses on the spot. I saw some people just say "hey, I have an old mattress from you guys- I need to buy two more" and just like that- drop hundreds of dollars on new mattresses without even looking at them. I could not believe how many people bought mattresses just like that in such a short amount of time. I think that says a lot about the company as well. The whole time I was just lounging on all these beds and Doug did not mind a bit and would check on me now and then or leave me be if I needed to think. Well I finally made my choice. I didn't go with the most expensive orthopedic one I liked but instead went for one a notch under which was the Regency Eurotop plush and it just arrived yesterday and I'm in heaven. Even without a frame yet- just sitting on the floor this thing is so cozy and lovely. It arrived clean as well. Completely wrapped in plastic which the delivery guys unwrapped for me. They arrived 10 minutes ahead of time too! And though I didn't really need it- they'll move your old bed for you as well. I believe every cent spent has been worth it. I've gone with IKEA beds before and have tried them, returned them, tried different ones. I've had both memory foam and spring beds from IKEA and will say that not only were they not comfortable at all- but more expensive than this place. So I'm telling you and I promise- skip IKEA and those other stores, come here. They will have what you're looking for and you'll be supporting a local business/product as well (did I mention they make their own mattresses right here in St. Paul?). read more

My husband and I searching around a lot on the Internet looking for a new mattress. After finding one we thought we wanted, we decided we would try to actually go to a mattress store and test some mattresses out. We walked into this store and were greeted by Doug. He was so friendly, helpful, and informative. He told us everything we would need to know about each mattress, and was never pushy. He let us make our own decision. We even left the store to think about it and try out a different store. No other store we went to could compare to the service, quality, and price we had found with Doug. We went back within a few hours to order the mattress. The delivery fee was only 50 dollars even though we live 20 miles from the store. The delivery guys showed up on time and were friendly and quick. We have now had the mattress for 2 days, and they have been the two best sleeps of my life. read more

Just had a great experience buying a bed. The manager, Doug, was extremely knowledgeable about the in's and out's of the product. He explained every nook and cranny, and waited patiently for us to try every single bed in the place... twice. Although we expect this bed to last, would definitely do business there again! read more

After a friend referred me to them because they eliminate the middle man and have locally made beds, I decided to check them out myself. By far the most reasonably priced mattresses around... AND also very durable and comfortable! After sleeping on an IKEA bed the past 5 years, this bed is a dream!!! Super happy with my purchase.. and would buy from them again in a heartbeat. read more

Awesome bed! We had a run of bad beds purchases which made us leary when it came to time buy another. We headed out on a Saturday with a long list of places to go to - so glad OMF was our first stop - didn't need to go elsewhere! Doug was such a great resource and made the whole process enjoyable. His knowledge of the mattress industry was impressive - you can tell he's passionate about it. He objectively explained the differences between OMF's mattresses and the competitors. We never felt pressured like we have felt in the past at other retailers - just really informed and comfortable. With his guidance we picked a bed that we've loved for the last 3 months. Highly recommended! So happy with it OMF will be our only stop for our next bed purchase. read more

Highly recommend Gerren as a salesman! Came in without much mattress buying experience and he was very helpful. After going to a different store first (starts with mattress and ends with firm) this experience was much better! If you appreciate a straight forward salesman who isn't going to try to sell you something you don't need than look for him. The delivery experience was great as well! They arrived in the time slot I was given and were able to help get everything set up just right! Hope this bed holds up as well as my last one read more

My family's go to mattress store for many, many years. Always very satisfied highly recommended. Until now. If you have environmental allergies or are sensitive to air pollution then beware. Original Mattress Company changed providers / vendors. It would be helpful, considering materials off-gas situation, if company would provide customer with explicit instructions on "airing" the purchase and time frame mattress must air. Original Mattress Factory eventually made things right with me but now I have to shop again. read more

Worked with David - very knowledgeable, great to work with! After checking several places this was one of the best prices for high quality.

This was one of the most enjoyable purchasing experiences I have ever had. The store manager, Rick, was slightly more knowledgeable than he was amazing. He loves his job, his company and products. He was completely infectious. But for good reason. The mattress is fantastic and the service was without compare. It's the only place I will go to buy my next mattress. On the negative, parking was a little awkward but only slightly. read more

I bought the Regency mattress that can be flipped, not the Euro-Top. I have no complaints about the store or the delivery....... my complaint is with the product. I can only tell you that this mattress is a stiff "box spring" with padding. The worn out bed, that I replaced this Mattress Factory bed with, was much better in the worn out state it was in than this firm regency model. I thought that by having 800 springs on this Queen mattress, the mattress would be better than having a fewer number of springs that were of a higher gauge of steel. I felt that my common sense was telling me that more springs of a smaller gauge of steel would be easier to contour to my body. This isn't the way it has worked out. I have wide shoulders and my right arm went to sleep all the way to my fingers as I slept on my right side. Sleeping on this bed must be similar to sleeping on a prison cot. This is Mattress Factory's better line that they manufacture. ..... I can only say, Go back to the drawing boards on this bed Mattress Factory. This bed is a "FAIL"! If you care to sleep on plywood with a little bit of padding, this bed is for you. read more

after over 12 years of excellent service, my mattress was finally declared dead. it was a regency pillowtop, purchased from the original mattress factory store in edina. since that location is gone, my wife and i trucked down to the bloomington store. salesguy doug was super helpful and able to answer our questions, and provide some advice. i'm still impressed by the original mattress factory's product, pricing, and employees, hopefully for at least another decade. read more

Doug has helped us through 2 purhcases from OMF - which has been a breath of fresh air after previous purchases from other mattress places in the past. Their service, knowledge AND prices are first rate. Buying from them really is a no-brainer. read more

We purchased one of the more expensive mattresses from OMF in June and it has been terrible. We wake up with backaches every morning. Even after a couple of months the mattress is showing major depressions in it even though we've been turning it regularly. We're going to attempt to return/exchange it, but we have serious doubts that any of their other mattresses will be any better. read more

Don't believe the hype! Terrible quality and if you happen to get a defective mattress as in my case - the customer service is horrible. They are great when you are in the store shopping for and purchasing a mattress BUT if you have any problems (especially if its poor quality) they no longer care about you or the quality of their product. Bought the most expensive mattress in the store and it sagged and had visible indentations after only 9 months. We rolled to the center of the bed. Save yourself the hassle, money and frustration and buy a mattress from a store that will stand behind their product and allow for returns with no FEE required. read more

These posted reviews don't have much to say about the comfort of the mattress once it is in their home. They speak to the sales person, the store, the delivery, etc. . . we bought a mattress less than 1 week ago and I have had better night's sleep when camping! The mattress is rock hard, nothing like the model in the showroom, and when I called the store I was told that it takes 30 days to break in . . . .so, go sleepless for 30 days? read more

The three mattresses we've purchased from The Original Mattress Factory have all been very good quality. Their customer service is fantastic! We had a problem with the latest mattress we purchased. The Original Mattress Factory did everything they could until they made it right! We appreciate that they stand behind their products. The pillow top mattress that we bought is so soft and comfortable. We will purchase from them again! read more