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    The Paint Factory

    1.5 (2 reviews)
    Closed 7:00 am - 5:30 pm

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    7 years ago

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    8 years ago

    As a ten year customer and you are honest with them they will turn there back on you happened to me

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    Paint Pot

    Paint Pot

    (2 reviews)

    Got some great help finding the right colors for our house…read more My wife has an eye for detail and the Paint Pot (Justine) store helped us thru the OCD! Glad to have a great local store near us that helped us track all our decisions. Much better than Lowe's or HD where you never/rarely get the same service person twice or help tracking your multiple days choosing paints! Yay for the Paint Pot!

    I have patronized this business for years and always had a good experience-NOT anymore, I don't…read moreknow if they changed owners or what but the service was horrible!I went there to get stain for my decks, all I wanted was redwood stain. They sold me two gallons of stain at 42.00 per gallon, and the next day when I went to apply it,it came out MAUVE on my deck, so I called them and told them what was going on so I had to go back into town and take them the cans.They gave me the third degree, how old was my deck, did I have a piece of the deck with me!REALLY?So on and so forth, I told them I just want some stain for my deck, the young kid behind the counter(clay)kept arguing with me, finally they got me two different gallons of stain and then charged me 55dollars more!!!!Now I'v spent 84.00 on the first two and now 55.00 more and I walked away with two gallons of stain, they kept the first two!So I spent 139.00 for TWO gallons of stain!I never felt more like I was taken advantage of then I did then.What a rip off and they were rude on top of it!I could have gone to lowes or home depot and spent WAY less, but I was trying to give the locals some business!Never again,they totally ripped me off and took advantage of me and I will NEVER patronize their business again!BEWARE!!!!!!

    Sherwin-Williams Paint Store

    Sherwin-Williams Paint Store

    (1 review)

    This particular Sherwin Williams has gone above and beyond every single time I've been to their…read morelocation. They are consistently efficient at having product ready on time, their product knowledge is comprehensive and has made me a better painter, and after years of working with them, I've never had anything but exceptional, supportive experiences. Tristan is always up to any paint challenge I have, has solid, super helpful product recommendations and obviously considers customer care in every transaction.. plus, he's the best paint color-match professional I've ever run into; he is one of the primary reasons why I am now a faithful Sherwin Williams customer. Trent makes everything easier with my account and has always been gracious and professional, and Lauren is the best phone person Ive run into in yeas..always cheerful, she follows up on every commitment she makes. I very rarely write reviews, but I also very rarely run into businesses that are this consistent in their service, product, knowledge, and professionalism. Plus they're super fun. I'll never go anywhere else. I strongly recommend them.

    From the owner: Your local Sherwin-Williams Paint Store in Bozeman, MT, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

    Lowe's Home Improvement

    Lowe's Home Improvement

    (49 reviews)

    $$

    The wife and i had to get new doors and windows for our small rental unit we own. We went into the…read moreBozeman lowe's to the windows and doors section.The nice lady helped us pick out the doors then helped us order windows, very knowledgeable and thorough employee!! Got everything right down to the hardware and tools needed. The department specialist that helped us was named Amanda, very friendly and made our visit to lowe's very easy and stress free!! Kudos to lowes and Amanda for the great customer service and shopping support!! We will be back soon‼‼ Thank you.

    We ordered blinds from Andrew at Lowes. Upon installation, it quickly became evident Lowe's had…read moreordered the wrong color. Andrew told us to re-order and he would take the incorrect blinds back. We would need to pay for the new blinds while waiting for a full refund from the store for the wrong blinds they had ordered. Lowe's installed the new correct blinds. All is good....until we find out Lowe's retained $800 from the incorrect blinds for a restocking fee! They ordered the wrong color and charged us for it!!! We've made 6 trips into the store now to try to resolve this and get a run around every time. First, it's "Andrew is out for 12 weeks". Then, it's "you have to talk to Ben". We finally find Ben and he says, "I have to talk with Doug." Today, my wife talked with Doug and he says...wait for it..."I have to talk to Ben." No one ever calls you when they promise to call and everyone passes the buck. How about this? You call Andrew at home or Ben at home and get it figured out! When I was in banking, I'd answer customer phone calls late at night, on weekends, and on vacation. That's what you do when you're in the customer service industry. It's very hard not to label Lowes...the Bozeman "team" as thiefs. It's going to take a fast refund of the $800 and a whole lot of apologies to my wife to retain me as a customer. Hello Home Depot! Rob Sisson

    The Paint Factory - painters - Updated June 2026

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