If there was a zero rating, they would get it. I contacted them 3 times for information about an appliance. I left a phone message and an email, no reply. Finally got someone on the phone. She didn't want to answer any questions, wanted me to email her. I did, asking for information. I never heard back. I was willing to spend a few thousand. I guess it wasn't good enough. Worst customer service that I have experienced. read more

They have a nice showroom, and that is about it. You are not greeted when first arriving, nor in the 30 mins we spent wandering around the store. They offer poorly attended cooking classes, based off of fellow peers experiences. I've spoken with numerous contractors who have done work for Bridger Kitchens, and they all have the same story of being brought on for projects, completing them, and not getting paid or compensated in a timely professional manor. Stay away, far far away. read more

The owner of the store is incredibly un-helpful. She sold as a very high end range, that was basically worthless after the warantee was up. I completely agree with others on here. If you want to spend 100k on nice appliances, go elsewhere! read more

Our experience with Bridger Kitchens with the exception of actually touring their very nice facility has been terrible. We purchased a 1908 La Cornue range in August 2016. This beautiful range arrived to us resting on its four sides while the legs fell in between the wood of the crate. The driver of the truck made me acknowledge that he informed me that our range had not been package appropriately for shipping. When I brought it to our sales reps attention, instead of apologizing, she was more argumentative. When I told her I took pictures upon the ranges arrival, she quieted down a bit. A little more than a year later, I reached out to them because the range is putting off a strong natural gas order every time I turn the oven on. At the time of purchase, we were assured that there was someone in the area who could service the range; however, when I mentioned the problem, I was told to look local first. When I wrote back insisting on a preferred service provider do to the safety issues of natural gas, I never received any communication back. So sad as we were reassured at the time of purchase that they had people to service their appliances. At this point, I contacted La Cornue direct, I was informed that they have no service technicians in the state of MT. With that said, they are working with me. I will share that I am not alone on their service promises. A very good friend of mine also shopped at Bridger Kitchens, she was also told that they had service techs for all their appliances; however, my friend being a very smart consumer asked up front for the names of the service providers. It was at that point that Bridger Kitchens stopped communicating with her. Lucky for her, she has found a beautiful range from another dealer who can actually prove they have local service for their products. Meanwhile, I'm stuck waiting. read more

NIGHTMARE experience working with Bridger Kitchens -- DO NOT RECOMMEND AT ALL!!!! We bought a high-end Northland refrigerator, Capital stainless gas range, Miele washer and dryer and an undercounter freezer from this place, over $11k all at once. The installation of the refrigerator, one year later is still not finished. They said they were waiting for parts but nothing. . .the compressor went out. . . the chrome started peeling off of the shelves. . .they fixed the compressor but a year later we will have not seen the shelves, the covering piece on top is still not finished. For a few months, they kept promising to show up to complete the job and do the repairs but never showed time after time. Now we just haven't heard from them in months. Buyer beware! read more

My wife paid for a cooking class here...we drove 45 mins on my birthday together there. The building was vacant. We had to contact our credit card company to get the charges refunded. They never called us back read more

They're SO customer-oriented, they were willing to help me, including making a phone call for me about a product, even knowing I live 2,000 miles away and I wouldn't ultimately be buying from them. Big shout-out to Bridger Kitchens! :-) read more

Helpful?!! Are you kidding me? Dealing with Bridger Kitchens was a lesson in frustration and anger control. Please....let me tell you a story, little one: I purchased an ($5500) Aga stove which was the greatest luxury I ever allowed myself. It was delivered on a palette to my house. When I asked how I was supposed to assemble and install this behemoth, I was informed that my "contractor" could do it. I told them that there was no "contractor." After many frustrating phone calls, they relented and sent someone over to "assemble" the stove. This very qualified contractor spent 5 hours assembling and installing the stove. When I called Bridger Kitchens to inform them that: 1. the oven was burning the top of anything placed in the oven 2. the backsplash of the range top was scratched their response was that I was placing items in the oven before it had reached the programmed temperature (I'd waited an hour and the pre-heat light never went off) and that I could go to a hardware ware store to buy some white appliance paint to fix the scratch. I have NEVER dealt with a retailer who simply couldn't care less about their customer. Once they had their money, they were done! read more