When my computer really started acting up I thought I was in big trouble. Money, inconvenience,…read moreadmitting my ignorance, long wait times...if it could be fixed. A lot of mental energy wasted. Phil and his staff explained the problem, taught me a few things, upgraded my hard drive, patted my head and fixed my problem a couple of days. Amazing. I have recommended him a few times since and hope to send lots of other people his way. Murray Purdie

First review ever. I usually do not make time for this but this is the worst service/business I…read morehave ever experienced. My wife took our cracked LCD screen Ipad in over a month ago and we are still waiting for it. With several phone calls asking it's whereabouts and an expected repaired/pick up date - they cannot provide us any details. I would expect that any business owner would take pride and have integrity in his business operations. The staff will not provide you with any contact info to help you surpass the 'front line' and will lie over and over again to cover up whatever it is that is going on with your device. They even make you pay up front for this horrible service. We were told that the part was available upon drop off. Then were told that they were all out of black screens (after 3 weeks and that's why it was taking so long) and offered us white as the other black ones got broken. We said sure and hoped to have it back shortly. Still waiting. At no point have they called us to keep us updated. We have left a note to have a manager call us and to no avail. He seems to not care very much about his business. Also, noticed that they are not accredited by the Better Business Bureau and there is a similar complaint listed. To Ryan and Mike of 99 Repairs - I will do my very best to tell everyone I know to stay as far away from your business. In the small towns of Whistler and Squamish, word travels fast.

Ridiculous experience. Do not take your phone here unless you plan on taking stock of every damage…read morethe phone already has because it may come back more broken. When picking up my phone, apparently it was dead and the person at the counter didnt even know if it was my phone or not. She was in such a rush that she wouldn't even bother taking the time to charge it and verify that it was mine. After leaving I realized there was another crack on the phone. Not knowing whether this was my phone or not, I walked back into the store to verify for sure. Another person came out of the back and he just kept repeating "I know for a fact this wasnt damaged here, we would never do this, I saw this phone when it came in and this crack wasnt here." Well, actually I just wanted to verify that is was my phone, and really this place was straight up rude and unaccountable. Now, Im not sure whether they broke it or not, but the way they treat their customers is enough reason to go elsewhere.

Had a deadline and my laptop died. Had water damage. Called their emergency line on a Sunday night…read more They responded. Were early into the shop Monday morning and back working...saved my butt!!! THANKS!!!

Great service. Nothing fancy but definitely save some gasoline without have to drive down to the…read moremountain.

I contacted Herbert to fix my 10 year old TV. He was very honest, suggesting I might be better off…read moreto buy a new one. I was determined to keep the old Samsung going. Herbert gave me the straight goods as to what he had been able to do. He also outlined problem areas he hadn't been able to address. Parts are hard to get. I am very pleased with what he was able to accomplish . The price was in line with his original quote. I really enjoyed my dealings with Herbert.

I brought in a Wacom Cintiq that had not been working for a year. Herbert identified and fixed the…read moreissue in less than a week. I am very grateful that he was able to fix it as it is a very niche item for artist and animators. Can't be happier with the repair!

Burnt Stew is Whistler's only authorized Apple retailer and Apple authorized repair centre…read more For nearly 30 years, Kendra Mazzei, has led this fabulous business and institution. Staff are wonderful, repairs are perfect, and Burnt Stew is convenient - - there is no driving to North Vancouver (for an Apple purchase or repair), or the need to ship an Apple device to Apple, for repair. Rumor has it that Kendra Mazzei is calling it a day, and Burnt Stew will be added to the chronicles of Whistler history. That is terribly sadening. Best one can do is celebrate nearly 30 years of Burnt Stew in Whistler, and hope that someone else comes to town, to operate an Apple retail store and Apple authorized repair centre.

Wonderful staff and tremendous service! Brought my iPhone X in for a software update snafu and…read morewithin 10 minutes they completed the update and had me on my way. They were so very kind as to not charge me a dime for the service, as well. If you have any phone or computer issues while in the area, this place is worth the taxi ride from Whistler Village to get your service done. They also sell all sorts of accessories in case you may have inadvertently forgotten a cable cord or something!

Absolutely 1st class service. My PC laptop had suddenly crashed. Just before the end of the day…read moreChris and Luke opened it up in front of me and showed me a floating screw which had caused the failure. (The motherboard had just been replaced by BestBuy 2 months ago). They fixed the problem right away. Extremely impressed with friendliness, knowledge, and more than reasonable pricing. If/when I have a computer problem in the future, I would consider driving from North Van. to Whistler to get help from the kind people working here.

I brought my old laptop to Control Alt Delete. Chris took his time to explain what he could do,…read moreexamined my PC, and eventually suggested a new computer would be money better spent. I was treated professionally, with full transparency, appropriately and with respect.