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    The Plant Lady

    4.0 (4 reviews)

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    The Home Depot

    The Home Depot

    2.5(30 reviews)
    4.7 mi
    $$

    Hello, Last Sunday we ordered a washer and dryer. Delivery was supposed to be today 5/29…read more10:30-2:30pm. We came here from NJ to Tuscaloosa, AL to buy these for our daughter who graduated and these were a gift for her new home. Text came that it was out for delivery, then got a text that delivery is to be rescheduled. No explanation. The manager from store (Amy) helped as much as she could with Amber who works in the store. Got a call from delivery company (Talbit) who said the washer and dryer did NOT get on the truck. Well the manager Amy said she was told the driver attempted to deliver and no one home. LIE.. Who do I believe? Amy canceled the order and was able to give us an in-store stock appliances which was more $$, gave us a discount and parts to install. We still ended up paying MORE. Order H0877-272113. I was looking for better restitution for this order. We had to haul appliances to house, unload and install vs. delivery and Home Depot install. I called customer service line, spoke to 6 people such as Diego and Miss Gloria. Each person said we cannot help you, you need to speak to another person. Why do we as the customer have to speak to MANY people and still get no further assistance. I will be writing multiple reviews about our experience. Anything we have bought from the NJ locations, we NEVER had any issues. We have lost confidence in the customer service system. Amy, Amber and other gentleman in the store have been the only Home Depot employees who wanted to assist and gave us a better customer service experience. Thanks to them.

    This location is amazing! From the time me and my mom walked in until we walked out all the…read moreemployees made us feel welcomed and were very helpful! Great selection and value for the product we were looking for.

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    The Plant Lady - gardening - Updated July 2026

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