Such a shame that the wonderful food at this establishment is let down by the service and speed.
Myself, a friend and her son visited the Plough on a Thursday lunchtime for a spot of lunch in our work break. The pub had been recommended to us by a friend so despite the 1 hour time limit we had we headed off to the quaint old building. It started well with the drinks arriving quickly and we ordered some basic lunch food, a ciabatta, pannini and some chips. Sitting down we were expecting a 15 minute wait maximum as the place wasn't busy and we hadn't been told otherwise but 35 minutes later we were still sitting there, drinks long finished with no food in sight. The bar staff stood laughing and joking whilst we sat there so in the end I had to go and ask where our food had gone to. We received a curt reply that they had served a party next door first as their order was larger and they wanted their food quickly. We were told another 5 minutes and our food would arrive. 10 minutes later, still smarting from being told our food was less important because we hadn't ordered much, and our food still had not arrived. I went up to ask for a second time explaining we were on a tight time limit. Again met with a less than pleasant reply we were told to wait a while longer.
They finally brought the food out and our waitress, rather than apologising for the delay, barked out the food and slammed the plates down. We weren't offered sauces, condiments. Nothing.
The only thing that redeems this place is the food. My chips were lovely and fresh, the ciabatta pizza was juicy with plenty of cheese and the tuna pannini had the right mix of Mayo and fish but unfortunately the whole experience was totally spoilt by the long wait, lack of courtesy and the food had to then be wolfed down, leaving half untouched and not even an apology offered.
I wouldn't go back here, especially not at lunch time which is a shame because it would be nice to have a locally owned independent pub beating the big chains. read more