Used to be a good restaurant but now is abysmal. Used to order pretty regularly but doubt I will ever think about it again. Today my partner and I ordered for collection, my partner went to pick it up and was ignored by staff for nearly an hour and a half before one came over and said that the kitchen couldn't take our order.
I went over to speak to a manager and whilst entering the Prince was warned by a large group (10ish people) that they had been waiting over an hour for their food and just walked out.
When I finally got a hold of a manager I smiled, said hello and started and he rudely interupted and ordered -not asked- me to sit down at a table at the other side of the restaurant, with no explanation. Luckily, another member of staff smiled at me and assured the manager would be over shortly. I sat down and he came over with a pad and pen as if he was going to take our order. He said if we wanted to order we would be waiting half an hour and I told him I really just wanted an apology and an explanation because we had waited over an hour and we're then told the kitchen couldn't do our order. He shrugged, said sorry and told me if I wanted an explanation I would have to come back on the 8th of February to speak to the owner. Again he told me that if I wanted an explanation I'd have to ask the owner, who wasn't in and would be back on the 8th. I sreinstated calmly that I just wanted an apology and an explanation, although it was difficult to say this as he started raising his voice slightly and interrupted me multiple times, becoming more aggressive when I asked for an explanation as to why we hadn't been told that our order was cancelled before we waited for an hour. After several minutes he then said he would be willing to accept -my - apology. At which point I told him, calmly (although I assure you I was raging) that if he wasn't going to apologise properly and offer a situation that I wouldn't be ordering again.
This man lost the business of over twelve customers in two hours, I would urge everyone to stay away from the restaurant as long as this man is running things. I've never had such poor customer service.
I will attempt to do as he told me to do and speak to the owner to see if they will offer an explanation or apologise on the 8th. read more