The food is good. Not great, but good. They offer a pretty extensive range of pizzas, better-than-average vegetarian options, and they also do a good solid English breakfast, which holds its own against many of its local competitors.
There's two things that sour the overall dining experience, though - the service, and the price. While the service is friendly enough, the staff are not generally very attentive at all, and seem to do the bare minimum most of the time. I get that they're busy - the place is very popular - but sometimes their service borders on the incompetent. The most extreme example of this, in my experience, was when I visited here last week. I had ordered a pot of tea and was 50/50 about whether to order food or not. The (admittedly very nice) waitress came over, took my drink order, gave me a menu and said that she would be back to take my food order shortly. 'I guess I am ordering food then', I thought to myself. 5 minutes later, I received my tea from another waiter, without him saying a word to me, and after another ten minutes I realised the waitress from before wasn't coming back. In the meantime, none of the waiting staff passing by bothered to check if I was being attended to, despite the fact that I had a menu in my hand. Failing to even acknowledge a customer's presence like this is surely the biggest gaffe it's possible to make in the service industry, and their incompetence that day cost them my business. If I was the manager/owner, I'd be livid about a situation like that.
The price leaves a bad taste, too - the food isn't prohibitively expensive, but it's just not worth what they charge. The Quarter serves what are essentially £6 meals with a £10-12 price tag. They just about get away with this, as their clientèle is largely middle-class, and it is a genuinely nice environment in which to enjoy a meal - it's spacious, pleasantly decorated, and gets tons of natural light through the windows at the front of the building.
If you're looking for a casual dining experience with decent quality food, The Quarter will certainly fulfil your needs, but you just might leave with the feeling that you could have got more bang for your buck elsewhere. read more