PARENTS AND TENANTS BEWARE! Living here was OK, but the move-out experience is a complete and utter scam. When you move out, their "billing agent" will send you a stack of dark, blurry photographs to justify an invoice containing hundreds of dollars of charges. To make matters worse, the same pictures that literally show ZERO damage or dirt are used multiple times to justify separate "painting," "trash removal," and "cleaning" charges. It is an unethical SCAM! And for the places where we make out actual paint chips, scratches, or stains, The Quarters completely ignored that these exact conditions were photographed and reported on the move-in inspection report. They are now attempting to bill for literally the exact same paint chips and scratches that we reported and photographed at move-in. They assume that flustered parents and distracted college kids will just pay the ridiculous and unethical bills and move on. Again, BEWARE!!!!!!! read more

Do not live here. In the winter, I had to turn the heat on for the first time and it worked wonderfully for a few days. I left for break and i had a friend come in and check on my cat. She discovered when she arrived that the heat was no longer working properly. My apartment was 98°. The heat would not stop blowing warm air and I had to flip the breaker off to stop it. I then called an emergency maintenance request and they said that "this is not considered enough of an emergency" for them to come in and fix it. After that I had to come all the way here from home to pick up my cat for a few days so she didn't die from the heat. I also had another issue recently where I had to report about my air conditioning not working properly and my apartment being 80° all day. When I called on a sunday (outside business hours) they had an attitude over the phone about receiving my call on a weekend. Also, as someone who works night shift it is impossible to sleep during the day here. Even on weekends there is noisy construction going on nearly every day and it is rarely quiet. There also are lots of bugs in the units. I live on the top floor and I have yet to go a day without seeing a spider INSIDE. They also advertise lots of nice amenities, however the clubhouse had a water leak over 6 months ago. They said that they were going to "figure this out quickly" and they just now found a contractor to repair this amenity 6 months later. We also received no compensation for this place lacking the amenities advertised (which I know is difficult for them to do but it did take 6 months for them to figure out a plan and take action). Lastly, I pay extra for a covered parking space. Upon move in I was not told which parking space was mine and I just parked in one nearby my unit. I then was nearly towed because of this issue and it being someone else's spot. And then, when I did end up asking which spot I should use I had issues with people parking in the spot that I pay for because they aren't marked well enough. There were at least 10 times this year I had to contact the office to tow someone from my spot. And then, sometimes they would just text the owner of the car and wait for them to move it sometimes causing it to be hours or up until the evening when I could get my spot back. I could honestly go on and on but I think there's enough bad reviews on here. I just wanted to cover a few things other people haven't. read more

The Quarters Columbia - Apartments Near Me - Columbia, Missouri

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Had an issue on a Sunday, left a message and was quickly contacted by Andrew. He was very prompt and helped resolve a very trying issue. Service can be a scarce commodity in todays world, but Andrew really went above and beyond. Thank you. read more

It's truly a shame that apartment complexes like The Quarters in Columbia, Missouri, choose to prey on students through manipulative practices designed purely to extort those who sign leases with them. Their lack of concern for anything beyond extracting money from tenants is disgraceful. Our concerns began when I decided to transfer from a 3x3 apartment to a studio so my husband and I could live together. When the move-in date finally came, The Quarters seemed completely unaware of our transfer, even though they had given us the date themselves. We were forced to call them almost daily, practically begging for updates, until we eventually moved in. Even after we finally moved in, the parking lot they assigned to us wasn't even meant to be assigned to anyone. On at least three occasions, I received threats that my car would be towed, despite only parking in the spot they had given me. To add insult to injury, we didn't even receive a proper lease--just a one-page signed paper--yet they expected us to be bound by its terms. It was clear from the beginning that professionalism and organization were not priorities. What is even more infuriating is the ridiculous bill we received after moving out. We were charged a fee for a water stain on the stove--a stain that was already there when we moved in. We wiped down and cleaned the stove thoroughly before moving out. A water stain is not something we caused, nor something we could remove. But that didn't stop them from charging us. They also hit us with a cleaning fee for the washing machine, which had a smell that was there from day one. Their maintenance team must have been aware, but we were still blamed for it. The charges for the bathroom were the most outrageous. Yes the bathroom looks "disgusting" because of mold, but the truth is the bathtub was poorly constructed. The caulk turned black and mold grew between the bathroom tiles, despite our efforts to keep it clean. The structural flaws made it impossible for the grout to dry properly, and no amount of scrubbing with cleaning spray could resolve the issue. What did they expect us to do--re-caulk the bathtub ourselves? Maintenance should have addressed these problems when we first moved in, but instead, we were unfairly penalized. After receiving their inflated bill, we reached out to dispute the charges. It took weeks to get a response, and even then, they dodged most of our questions. They eventually explained that their property insurance only covers damages to the property, not the fees they charged us, something we were never informed of. We were forced to pay for this so-called insurance every month, without even having a proper lease that detailed what we were paying for. When they finally responded, it was clear they had no intention of resolving our concerns, leaving us in a bind where our credit could be damaged if we didn't pay their bogus charges by their deadline. It's shocking how apartments like The Quarters operate, prioritizing profit over ethics, transparency, and tenant well-being. They are quick to smile and welcome you when you move in, but their only goal is to find ways to drain you financially. It's a shameful, disappointing scam that students should be wary of. Avoid places like The Quarters if you value your peace of mind and financial security. read more

don't live here unless you want to hear construction behind your building 24/7. workers will also look through your window and make you feel uncomfortable. read more

This is going to be a long review, but if you are thinking about signing a lease with the Reserve, please read this review thoroughly. 1. Early Move-In: Early move in is offered explicitly by the staff at the Reserve prior to signing your lease. However, when it comes time to move-in early the staff do not answer phone calls and do not allow for early move in, do not expect to be moved in early. 2. Move-In Condition: The Reserve did not allow me to move in early because they stated the apartment I was moving in to had been destroyed by the previous renter's dog and the carpet had to be replaced. When I moved in, the apartment was neglected. The shower head was being held on by a ponytail holder, there was water damage, holes in the wall, towel rack was ripped from the wall, and the apartment had not been cleaned as there was clumps of dog hair throughout the apartment. I've posted photos below, as the photos of an actual apartment do not match the pristine condition of the show room. 3. Maintenance: Apartment not to satisfaction upon move in? File a maintenance complaint that takes about 2 weeks for the staff to come and fix. Upon move-in my shower did not work (due to said ponytail holding it together) nor did 2 burners on my stove. It took 2 months and numerous calls to the desk staff for maintenance to fix my stove. 4. Maintenance Nightmare: After living at the Reserve for a few months, the lock on my door stopped working. I needed this fixed immediately for safety. Maintenance staff was called but they had no other way to enter the apartment than to break in to my second story window. Upon entering they removed the lock, then all 3 maintenance staff + the maintenance manager spent 6 hours trying to fix the door. When it became 8:30p.m., I asked to have the apartment pay for a locksmith come to fix the door, because staff did not know how to fix the problem and the front office was closing at 9p.m. The office staff told me not having a lock on my door would be "no big deal" overnight, they had to deal with it for 5 days because the locks are based out of Florida. I refused this response and asked to speak to the property manager. The two girls working the front desk laughed at me and told me the property manager was not available because she was in class. A Masterlock bar was put on my door overnight, which is a safety hazard as I cannot leave and if there were a fire, fire fighters would not be able to get in. Corporate had to be called the next morning when maintenance did not show up until almost 10:30am to fix the lock. 5. Property Manager: The property manager, Whitney, is unconcerned with any and all concerns of residents. Do not expect her to remove herself from the office or answer any phone calls in regard to resident grievances. 6. Staff: I had a positive encounter with one staff member while living at the apartment complex and I wish I could remember his name, because he deserves good feedback. As for the rest of the staff members, they are unconcerned. I had a maintenance member yell at me and slam the door because the repair to my shower head had not been properly done and I asked him to come back. 7. Move out: Upon move out in December, I asked for an early move out, to which the manager scheduled a move out date and time and stated that the keys to my apartment and my amenity pass must be handed over and everything must be removed from the apartment. . I received an email in writing of the early move out date, but 2 months post moving out I have received a bill for utilities for the remainder of the month of December. I have no proof if they moved someone else in after my move out on dec.9th nor do I know if they ran the electric bill up in the apartment, but I can't fight it, it's my word against theirs. I want to prevent others from moving into this apartment. I will be contacting corporate. I hope this review serves as a good descriptor of the lack of professionalism and standards this apartment complex and Greystone has set read more

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They seem like their main goal is to make renting from them as scammy and as difficult as possible. You have to pay for the month of August, but if you need to move in then, it's an extra $20 a day before the 17th. (And they won't even let you LOOK at your apartment before then, even if it's empty). Everyone has to move in on the same day, which again almost seems to be designed to be purposely unpleasant. I called to pay to move in early and avoid the crowd (since I have to work that day), and they said they weren't accepting any more early move-ins. Hope living there isn't as bad as they make it seem like it will be. read more

Place is the worst option you could choose for an apartment. DO NOT COME HERE. Horrible service, during the school year the wifi WILL BE unreliable, when stuff is down you can rely on them to take 1+ month - never to fix something. It is horrible. It was fine at the beginning but am moving out after having to deal with the worst service the last 6 months. read more

I have had the worst experience at this apartment. When I first moved in, they switched my apartment last minute and none of the furniture we needed was there. It took weeks to get all the furniture promised. Multiple things were damaged or not working and it took days for them to respond to a service/maintenance request. For example, the AC is not working. It's almost 90 degrees outside and it's 80 degrees in the apartment, and they have yet to answer the maintenance request. The wifi is absolutely horrible and the gym has multiple broken machines. The front desk workers are not helpful or friendly, not to mention that I have lost multiple packages sent here. I would not recommend living here whatsoever, especially considering how expensive it is. read more

This place is a literal scam. They fail to mention that the "first months rent" required to move in isn't actually paying for a full month. I moved in on Aug. 20th and was expected to pay another full months rent on Sep. 1st. The "first months rent" doesn't even handle your last months rent. Full blown scam that wasn't communicated to me at any point and was most likely in the fine print within the extensive lease. So ultimately be prepared to pay 13 months of rent after signing a 12 month lease. read more

i have really enjoyed my apartment, had a plumbing issue but maintenance was fast too fix it and staff has been firnedly and helpful

STAY AWAY. Do NOT rent here. They make you jump through unnecessary hoops to rent an apartment, but are mediocre with their service and information. Despite paying the 1st month's rent on a 10 month lease and showing proof of insurance a month prior to moving in, they refused to give the keys due to lack of paying the 1st month's rent--explain that. Then, they insisted on payment for insurance through them with the monthly rent despite having proof of bought insurance prior to moving in--that was 3 1/2 hours on the phone that I'll never get back. The electricity bill was around $40 per month in August, but continued to increase each month. It had doubled to $80 by November. This place looks like a great deal, but you will end up paying lots more than you would have at one of the more luxurious apartments downtown. Avoid this place at all costs!! read more

At first I really enjoyed living at The Reserve-- that was until two weeks in our study room air conditioning completely broke. Six weeks later we are still unable to use it. I personally asked the reserve staff three weeks back when it would be ready and they told me "in a few days." Today, I went down to the study to print my notes for class. After walking to the leasing office, I was told via a staff member I was unable to print anything for three days. (This is one of the main reasons why I chose to live here- a study and free printing). While he was saying this to me, it was evident other residents were printing in the study. Also, service requests take at least two weeks to fill. This is unacceptable when sinks and dishwashers don't work. I highly recommend looking extensively into different reviews before signing into a seemingly good apartment. I will not be resigning at the Reserve. read more

I love living here at The Reserve at Columbia. I first started living her in the beginning of August 2017 and I have had a wonderful experience. Anytime I need help with something, the office staff always does their best to assist me and the community has so many amazing amenities to offer as well. I definitely recommend living at The Reserve! read more

If the reserve can really check how bad its internet is instead of blaming the provider, this bad review would never happen. However, it seems like the reserve is still obsessed with blaming the provider than actually fixing the problem. Let me ask you this, if I can easily solve the problem by contacting the provider, why would I spend time giving you this review? If it is provider's problem who is not able to provide decent internet service, why would you choose them in the first place? If the reserve can spend less time finding excuses but to work harder helping the residents, maybe I will consider changing the review, although it seems unlikely to happen as the reserve just can't stop blaming the provider lol read more

Its not bad, apartments are nice enough for a college kid. Amenities are good and office staff is nice and helpful. Shuttle runs to campus and back every 30 minutes. read more

I love living here at The Reserve! The staff is very helpful and nice! The apartments are not too expensive since they are furnished, but I wish the amenities in the apartment were better. Also, half of the computers in the computer lab almost never work, which is pretty frustrating. Our dishwasher was pretty gross when we moved in and I really wish the kitchen was bigger since I have two other roommates to share with. read more

The best thing about living at the Reserve is that we have to longest running shuttle which I greatly appreciate as a resident without a car. read more

The place has everything you need when you come to US half across the world! It takes care of your fitness, homework, transportation, entertainment and peace!, room-mate matching, supportive staff, and tension free from all amenities and utilities. iTS AWESOME read more

I absolutely love the amenities and the location! Has the longest running shuttle in Columbia and an inside basketball court! The residents are always friendly and nice and the staff is so helpful and always there to help solve your problems! read more

Great place to live for a college student considering the rent and all the amenities for you around the apartments. Reason for the 2 stars though is the fact that the internet stops working at least once a day and ruins any plans of studying or doing anything else that requires internet connection. This shouldn't be a problem in a community full of students who are constantly in need of working wifi.. read more

85% of ammentities promised are not followed through. Pool schedule is supposed to be closed at 10pm on school nights but is usually locked by 7 or earlier. Printer is usually not working or not ink/paper available. Also given a few days notice that a roommate was moving in with 3 service animals. 2 of whic included a ferret! After telling staff that me and my roommate are allergic to pet hair they told us to contact them again if our allergies "act up". Tanning bed has multiple bulbs broken and very very weak. Also very dirty. Pool is probably cleaned once a month. Also am forced to walk a fair distance to take out trash which can be dangerous to do at night. Also they claim we are not allowed to store bags of trash by door but neighbors do and it has created a very smelly and nasty hallway. Carpets are out of date, and replaced all major appliances shortly after moving in because they were not working correctly. Bugs everywhere. read more

The apartments here are mostly pretty well-kept. I'm staying on a building master leased by a university, so we have some hoops to jump through and issues other residents wouldn't. The staff are helpful when you can get to them. My only complaint is the office hours - since it's primarily student housing, it would be great if there were slightly more accessibility before we had to get out in the mornings. read more

I have not had any real problems with the Reserve. Some of my friends have had water damage and water leakage issues. The only problems that I have had were two of our burners were not in place on the stove, our disposal was not working properly when we moved in, and the walls are very thin. The burners and the disposal was fixed at a timely manner by the workers when we put in requests. read more