The service here is horrible. I came to pick up my garments on 6/25/26 around 9:00 in the morning…read moreand the White brunette middle age lady who says she's the acting manager try to get me to take another person's garments even after I told her those are not the items I dropped off. This lady started yelling and saying if she did not tag the items then she's not responsible. This lady lack any form of comprehension skills and it's a shame she is acting the role of a manager. If I could give it zero stars I would. I would not recommend this dry cleaner to anyone.

This is the only cleaners I use. They are affordable, kind and they get the job done and done to my…read moresatisfaction. No one can beat cleaning clothes at their prices.

Very busy place but the service was fast and professional. I would go back the clothes were well…read moretaken care of!

STAY AWAY FROM HERE!!!…read more I've used them twice now. The first time I ended up missing one of my work shirts. It was a cheap safety orange tee shirt so I was that concerned. This time an expensive pair of Carhart Rip-stop work pants didn't get returned to me. I called the manager as soon as I realized it and he basically said sorry about your luck Everett called to say he's doing absolutely nothing. Do not trust the drop off service here if you value your clothes at all. Working on the road the way I do it's hard to find time to do it myself but with thieves out there I guess it's cheaper than spending $75 to have it done. $23 service $50 missing pants

The washers and dryers are dirty! I'm not sure when was the…read morelast time any of them were sanitized or wiped down. I called one of the staff over because I put .50 into a dryer and it wasn't working. Instead of giving me my .50 back (I already put my clothes in another dryer), she started the dryer and it ran, loosing my .50 cents. The app! It said to download the app for a free wash. You would have to load funds in order to get the free wash. No thank you! Spent .25 for every 5 minutes to dry. The dryers weren't drying well, so I spent $2 to completely dry each small load I had.

This is a bit of ghetto place. The employees are nice but the machines are weird and inside looks…read morelike cheap linoleum.

The dryers are not free !!! I feel like that is wrong to advertise something and not actually offer…read moreit !!! That is FALSE ADVERTISEMENT !!!

Large washer 9.50 Medium 8.50…read moreSmaller 5.50 50 cents to dry for 10 minutes most of the dryers did not get hot The place was clean plenty of baskets and tables and it's open 24/7 The restrooms were locked

They did a good job but are crazy expensive! I'm from Texas had my husband's clothes heavy starch…read more Here I paid double what I would normally pay in Texas ‍

Porters has always been the place and have used them for years. I have presently started using the…read moreBenton road location.. This morning I went to pick up my shirts to find that they did not have them. Lola the manager is the most distrustful woman I have ever met.... She did not even apologize and still wanted to charge me. Wow incompetence at its best.

My wife and I received a goose-down comforter from Macy's for our wedding from our employer last…read moreyear. It was over a 1,000 dollar comforter. Key word is WAS... So we decided since it had been a year, we would get it cleaned. Little did we know that Porter's would ruin the most expensive gift that we received and on top of it all, charge us 85 dollars to ruin it. The comforter was dropped off at the Mansfield Rd location. When I received the text to get it, we rushed up there because we missed our comforter. We pick it up and drive back home. We get it out of the package and unfold it. All the feathers are on the bottom half and the top half is flat. First thing to tick me off. Somebody had to handle it to fold it and you don't have the guts to tell us that it went in even and fluffy and comes out looking the way it did. You just charge us 85 dollars, take our money and let us walk away with it thinking that everything is fine. So we get back in the car and drive back up. The lady at Mandsfield Rd (really nice and apologetic...maybe Linda Crawford at Porter's could take a lesson from her, but more on that in a minute) said she would tag it for a re-do. 5 days later, text comes through that it is ready. It's Friday afternoon and we are close, so we swing by. We also check it this time and the nice lady tells us there is a note. She reads it. I really wish now I had gotten a picture of the note. It basically stated that the feathers went to the bottom but could not go back to the top because the squares were sewn down. Now I am not a rocket scientist, but I can tell you this, if the damn squares were sewn down how in the hell did they make it to the bottom? I guess wet feathers only travel one way. The note also said that it was not goose-down but it was micro-fiber. The pictures in the comments I am going to put proves that is a lie. At this point we are devastated and read that sometimes you can put the comforter in a dryer with tennis balls and it will balance itself out. So we drive straight to a laundry mat and try this. It did not work. So we wait through the weekend. Monday morning my wife calls the home office on Benton Rd and talks to Linda Crawford. She explains to Linda everything I just typed out. Linda's response..."That sucks". THAT SUCKS??? REALLY??? It more than sucks. So Linda tells my wife that she would talk to someone and get back to her in the afternoon. My wife calls back late in the afternoon and Linda is nowhere to be found evidently. She leaves a message for Linda to call back. I then pick up the phone and call 318-742-1097. This number gives you a directory. I type in MAR for Mark Porter. He does not answer. I leave a message for him to call me because nobody seems to be able to call my wife back. We wait until late Tuesday morning and my wife calls and gets a hold of Linda. I still have never heard back from Mark Porter BTW. Linda tells her to call the plant manager. She then calls Russell Hall at 318-638-4228. Russell then proceeds to give her some of the same BS that was left on the note and adds that if they don't feel comfortable cleaning something, then they will not...So I guess if you are trying to cover your back side, then what you are telling my wife is that in 30+ years of business, we brought Porter's the very first goose-down comforter to be dry cleaned??? He also is a comforter guru, because he states that it was a manufacturer defect. How he came to that conclusion, I have no idea. Bottom line from Russell is that I signed a release giving them the right to screw the comforter up and then charge us 85 dollars and hand it over like there is nothing wrong with it. We are still in shock. I will post this to every review board for everyone to see how piss poor this was handled from beginning to end by everyone at Porter's (except for the nice lady at Mansfield Rd. See pics in comments for proof of how horrible Porter's is. DO NOT TRUST THEM WITH ANYTHING YOU OWN. My wife will be filing a complaint with the Better Business Bureau.

What the Hell is Porter's thinking! They have gone up so much on their prices that I will be…read moreletting my employees know not to use them anymore. I would rather pay for my employees dry cleaning if they will go else where. Seriously over $5 to starch a shirt and $35 to dry clean a suit. Porters has lost their damn mind. Most people this day and time don't wear $2K suits they wear what is affordable and when it cost 1/4 of the price of the suit to clean it that is ridiculous. I will go across the street and set up an account for my employees to use so they don't get raped by Porter's anymore. The sad thing is I dropped off three suits last week and picked them up and Monday took them out of the bags and realized the spots were still there and paid around $100 to have them cleaned. Also now they wanna charge for same day service a 30% up charge shit they are already the most expensive in town and they are NO better than anyone else in town. I guess they are wanting to end their business by 2026. Greedy Ass Owners is the best way to explain Porter's!

Clean surrounding. But the Owner. Wife is so Unprofessional and Mean. The customers constant…read morecomplaint of her attitude. Peoples say they try to go there ,when she not there.The mans customers talk about her more than the woman. I to do not like Her!!!.