My wife and I received a goose-down comforter from Macy's for our wedding from our employer last…read moreyear. It was over a 1,000 dollar comforter. Key word is WAS... So we decided since it had been a year, we would get it cleaned. Little did we know that Porter's would ruin the most expensive gift that we received and on top of it all, charge us 85 dollars to ruin it. The comforter was dropped off at the Mansfield Rd location. When I received the text to get it, we rushed up there because we missed our comforter. We pick it up and drive back home. We get it out of the package and unfold it. All the feathers are on the bottom half and the top half is flat. First thing to tick me off. Somebody had to handle it to fold it and you don't have the guts to tell us that it went in even and fluffy and comes out looking the way it did. You just charge us 85 dollars, take our money and let us walk away with it thinking that everything is fine. So we get back in the car and drive back up. The lady at Mandsfield Rd (really nice and apologetic...maybe Linda Crawford at Porter's could take a lesson from her, but more on that in a minute) said she would tag it for a re-do. 5 days later, text comes through that it is ready. It's Friday afternoon and we are close, so we swing by. We also check it this time and the nice lady tells us there is a note. She reads it. I really wish now I had gotten a picture of the note. It basically stated that the feathers went to the bottom but could not go back to the top because the squares were sewn down. Now I am not a rocket scientist, but I can tell you this, if the damn squares were sewn down how in the hell did they make it to the bottom? I guess wet feathers only travel one way. The note also said that it was not goose-down but it was micro-fiber. The pictures in the comments I am going to put proves that is a lie. At this point we are devastated and read that sometimes you can put the comforter in a dryer with tennis balls and it will balance itself out. So we drive straight to a laundry mat and try this. It did not work. So we wait through the weekend. Monday morning my wife calls the home office on Benton Rd and talks to Linda Crawford. She explains to Linda everything I just typed out. Linda's response..."That sucks". THAT SUCKS??? REALLY??? It more than sucks. So Linda tells my wife that she would talk to someone and get back to her in the afternoon. My wife calls back late in the afternoon and Linda is nowhere to be found evidently. She leaves a message for Linda to call back. I then pick up the phone and call 318-742-1097. This number gives you a directory. I type in MAR for Mark Porter. He does not answer. I leave a message for him to call me because nobody seems to be able to call my wife back. We wait until late Tuesday morning and my wife calls and gets a hold of Linda. I still have never heard back from Mark Porter BTW. Linda tells her to call the plant manager. She then calls Russell Hall at 318-638-4228. Russell then proceeds to give her some of the same BS that was left on the note and adds that if they don't feel comfortable cleaning something, then they will not...So I guess if you are trying to cover your back side, then what you are telling my wife is that in 30+ years of business, we brought Porter's the very first goose-down comforter to be dry cleaned??? He also is a comforter guru, because he states that it was a manufacturer defect. How he came to that conclusion, I have no idea. Bottom line from Russell is that I signed a release giving them the right to screw the comforter up and then charge us 85 dollars and hand it over like there is nothing wrong with it. We are still in shock. I will post this to every review board for everyone to see how piss poor this was handled from beginning to end by everyone at Porter's (except for the nice lady at Mansfield Rd. See pics in comments for proof of how horrible Porter's is. DO NOT TRUST THEM WITH ANYTHING YOU OWN. My wife will be filing a complaint with the Better Business Bureau.

What the Hell is Porter's thinking! They have gone up so much on their prices that I will be…read moreletting my employees know not to use them anymore. I would rather pay for my employees dry cleaning if they will go else where. Seriously over $5 to starch a shirt and $35 to dry clean a suit. Porters has lost their damn mind. Most people this day and time don't wear $2K suits they wear what is affordable and when it cost 1/4 of the price of the suit to clean it that is ridiculous. I will go across the street and set up an account for my employees to use so they don't get raped by Porter's anymore. The sad thing is I dropped off three suits last week and picked them up and Monday took them out of the bags and realized the spots were still there and paid around $100 to have them cleaned. Also now they wanna charge for same day service a 30% up charge shit they are already the most expensive in town and they are NO better than anyone else in town. I guess they are wanting to end their business by 2026. Greedy Ass Owners is the best way to explain Porter's!

They did a good job but are crazy expensive! I'm from Texas had my husband's clothes heavy starch…read more Here I paid double what I would normally pay in Texas ‍

Porters has always been the place and have used them for years. I have presently started using the…read moreBenton road location.. This morning I went to pick up my shirts to find that they did not have them. Lola the manager is the most distrustful woman I have ever met.... She did not even apologize and still wanted to charge me. Wow incompetence at its best.

I just moved to the Shreveport area and I have tried Porter's Dry Cleaning. I must admit the…read moreservice is top grade, very nice staff. However, the prices are steepand do not seem to competitive. Most importantly the hours of operation need to be adjusted. The businesd needs to consider staying open longer on the weekends. A suggestion is to mirror a dry cleaners that I used in Nebraska, during my short stay there (see link below) Perhaps it could give Porter's ideas to implement in their business operations. Here is the link: http://www.starcrestcleaners.com/community/lincoln-ne

A total rip-off. I'm on a road trip and brought in some shirts and a small bag of laundry…read more(underwear & socks) to be laundered. The man said "laundry is what we do best." I failed to ask what they would charge. Big mistake. When i picked it up, the laundry was $18.00 ! That's 3 times what I just paid for the same size load in Springfield, MO (and everywhere else, I might add). But that's not all. I didn't check the load until I stopped on my next stop (Dallas) They didn't even fold the laundry, All others have. The fact is, I'm not even sure they washed the laundry at all. Do not be taken by the fancy, schmancy "curbside pickup". Avoid this place, period. BAD, BAD BAD.

Why does Fly by Dry Cleaners have a Business with no phone number for you to get in touch with them…read moreabout your clothes it's a business!! The owner lives in one of those estates off of Ellerbe Rd I'm sure she has a phone so why does her business not have one!! And do they not send out notifications that your clothing is not ready for pickup because I surely did not receive one and the phone line is disconnected wow come on business owner can you do a little better please if you are going to own a business please at least have a phone line Thank You!!

Have always texted to inform when clothes are ready. Treat stains very well. Clothes ready in…read moretimely manner. Recommend this dry cleaner.

Horrible cleaning experience. Ruined my church suit and would not refund my money…read more Will not be using your services and will not recommend your business to anyone.

Went there cashier was looking for my items it wasn't in the designated spot She went to the back…read moreand looked for the items and couldn't find them She came back up and told me that the man in the back was looking he came up and stated that he couldn't find it i told him the policy states anything left after certain number of days they charge you a fee that when he proceeds to tell me he donated it It was a Dodgers jersey and a Jackie Robinson jersey im sure someone is wearing our stuff

My wife and I received a goose-down comforter from Macy's for our wedding from our employer last…read moreyear. It was over a 1,000 dollar comforter. Key word is WAS... So we decided since it had been a year, we would get it cleaned. Little did we know that Porter's would ruin the most expensive gift that we received and on top of it all, charge us 85 dollars to ruin it. The comforter was dropped off at the Mansfield Rd location. When I received the text to get it, we rushed up there because we missed our comforter. We pick it up and drive back home. We get it out of the package and unfold it. All the feathers are on the bottom half and the top half is flat. First thing to tick me off. Somebody had to handle it to fold it and you don't have the guts to tell us that it went in even and fluffy and comes out looking the way it did. You just charge us 85 dollars, take our money and let us walk away with it thinking that everything is fine. So we get back in the car and drive back up. The lady at Mandsfield Rd (really nice and apologetic...maybe Linda Crawford at Porter's could take a lesson from her, but more on that in a minute) said she would tag it for a re-do. 5 days later, text comes through that it is ready. It's Friday afternoon and we are close, so we swing by. We also check it this time and the nice lady tells us there is a note. She reads it. I really wish now I had gotten a picture of the note. It basically stated that the feathers went to the bottom but could not go back to the top because the squares were sewn down. Now I am not a rocket scientist, but I can tell you this, if the damn squares were sewn down how in the hell did they make it to the bottom? I guess wet feathers only travel one way. The note also said that it was not goose-down but it was micro-fiber. The pictures in the comments I am going to put proves that is a lie. At this point we are devastated and read that sometimes you can put the comforter in a dryer with tennis balls and it will balance itself out. So we drive straight to a laundry mat and try this. It did not work. So we wait through the weekend. Monday morning my wife calls the home office on Benton Rd and talks to Linda Crawford. She explains to Linda everything I just typed out. Linda's response..."That sucks". THAT SUCKS??? REALLY??? It more than sucks. So Linda tells my wife that she would talk to someone and get back to her in the afternoon. My wife calls back late in the afternoon and Linda is nowhere to be found evidently. She leaves a message for Linda to call back. I then pick up the phone and call 318-742-1097. This number gives you a directory. I type in MAR for Mark Porter. He does not answer. I leave a message for him to call me because nobody seems to be able to call my wife back. We wait until late Tuesday morning and my wife calls and gets a hold of Linda. I still have never heard back from Mark Porter BTW. Linda tells her to call the plant manager. She then calls Russell Hall at 318-638-4228. Russell then proceeds to give her some of the same BS that was left on the note and adds that if they don't feel comfortable cleaning something, then they will not...So I guess if you are trying to cover your back side, then what you are telling my wife is that in 30+ years of business, we brought Porter's the very first goose-down comforter to be dry cleaned??? He also is a comforter guru, because he states that it was a manufacturer defect. How he came to that conclusion, I have no idea. Bottom line from Russell is that I signed a release giving them the right to screw the comforter up and then charge us 85 dollars and hand it over like there is nothing wrong with it. We are still in shock. I will post this to every review board for everyone to see how piss poor this was handled from beginning to end by everyone at Porter's (except for the nice lady at Mansfield Rd. See pics in comments for proof of how horrible Porter's is. DO NOT TRUST THEM WITH ANYTHING YOU OWN. My wife will be filing a complaint with the Better Business Bureau.

I needed 2 blazers dry cleaned with a quick turnaround. I picked up my items the day after dropping…read morethem off. I inspected my items and was disappointed to see that both blazers were poorly done. Specifically, Porter's had put deep creases in the lapels of both blazers. Lapels should be roll pressed only. Also, the tech laid the lapels over the breast pockets while pressing. This created an outline of the pocket on the lapel. These are amateur missteps that are really inexcusable, especially in light of the exorbitant, over-the-top prices. My usual cleaners is Azaleas, and I will not deviate again. There's nothing "fine" about Porter's Dry Cleaning.

Clean surrounding. But the Owner. Wife is so Unprofessional and Mean. The customers constant…read morecomplaint of her attitude. Peoples say they try to go there ,when she not there.The mans customers talk about her more than the woman. I to do not like Her!!!.