If you're looking for help, with any kind of behavioral issue or mental illness, do not go to this…read moreawful disgusting place! The only reason I came here was I was following Doctor Robinson, who was a wonderful therapist and passed away. I stayed because they asked me to anyway, what a nightmare. I got Dr. Marcus who used to work at Carney Hospital. Allegedly he was let go from that place due to something I won't say, but it makes sense why all my prescriptions were confused and called in wrong each and every time. What I'd have to do is go in person because nobody backed him up and put somebody in place to help his patients. I went 2 full days without my medication, and for those who know, our medication needs to be taken, or we could end up in the hospital! Needless to say, it was all my fault not theirs. They accuse me of taking too many? Really? I don't take too many and I did have a reason that's why they were maybe gone, but nobody of her sat down with me and talk to me about my life or what was going on... I would've let them know why but talk to Marcus never knew me... He didn't know where I worked, he didn't know my name, he could care less he was in order taker, and we are the ones who get screwed in the end because we look like junkies if you go to this place you've been warned.

You should not bring your children here for any psychiatric care. To start off with it took two…read moremonths after filling out online intake forms to have my child assigned to someone. I called multiple times and emailed and never got a response. Finally my daughter was pared with someone and she would cancel often and frequently sometimes same day. She was very unprofessional. Then her schedule was changing and it was not going to work with her school schedule so we were reassigned. I was assured weekly virtual appointments. All I knew is that she was nice. A few weeks later we did an intake appointment. She could only do biweekly and at the end of the intake she told us she was going on maternity leave in two months. Why was I not informed that my child was being set up with someone who could only meet with her four to five times and then go out? We were told there would be someone to meet with during the leave or we could go somewhere else. I chose a temporary clinician. A month and a half later we were told there were no providers that had space for adolescents. So we decided to wait. She went on leave Dec. 2025. In March my daughter had some very concerning behaviors. So I contacted Dana and they said end of March beginning of April. I asked them if they were sure because my daughter really needed to see someone. The person on the phone laughed at me, called me honey and said that is the information they had. I tried calling later and asked to speak to the manager, they said they would send an email and I would get a call back. I never did. I called back and got someone else and they said that therapist would not be back till June. I asked to speak to the manager and once again was assured an email would be sent and I would get a call back. In the interim I found someone else for my child. But I was upset on how the reassignment was handled and how the people who answer the phone behave. None of them identify themselves by name. They are very inappropriate especially speaking about your concerns regarding your child. I was not taken seriously. It took two weeks, multiple phone calls, emails, portal messages to finally get to speak to the manger. She of course apologized but also use the excuse of being short staffed. Then they should not be caring for kids. This company gaslights and hides behind a smoke screen of bs. They do not care about anything except making money off of you and your suffering. It is a disgrace to medicine.

We went to the ER here. Definitely wrongly named. Should be called 'take all the time in the world…read moreroom'. They took 4 hours to have see my sister who was in horrible pain and give her a shot and a prescription which turned out to be useless. The doctor was decent. Everyone was else was either slow or rude. The person who checked us in was rude, our RN stood there and told us all about his ailments. Just all in all a crappy experience

The Emergency Department is the MOST INCOMPETENT bunch of fools I've ever seen. As I sit here…read morewaiting to see the doctor, every person in the corral (nurses station) appear to be doing everything but work. Unless the hospital has put the working tools on cell phones I could be wrong. We have been in the ER since 3PM yesterday and prescribed medications that I've been on for 20+ years have still not been administered. IMHO, Unless you are dead or dying, avoid this place.

This Neuro feedback was very expensive and resulted in no improvement of any aspect of my…read moredaughters brain injury. The Dr spent a lot of time testing in the beginning and showing the results of the tests but there were no plans to retest at the end if 20 sessions. The only thing that was repeated was a very subjective and unreliable survey rating aspects of her symptoms on a scale of 1-5. Dr Ross was sure that my daughters speech had improved when it was clear to all of us that it was no different or even worse that day. This was a huge waste of thousands of dollars.

This is an update to my previous review. I am about 20ish neurofeedback session in. I have found…read morethe fight/flight/freeze responses I had grown so used to lessening, which is what I had hoped for in starting the process. It took my brain a while, so be patient if you don't see instant results. Dr. Ross continues to be engaging and helpful in our discussions and check-ins. It is clear to me she cares about her clients and is passionate about the work she does (as is everyone in the office). The staff are kind and it is clear they care about each other and the clients. The office is a little hard to find if you are using the googlemaps phone app. You should look for the driveway close to the train tracks then go to the left and down. There are designated parking spots.

Please don't bring your loved ones here. Brought my elderly grandmother here during covid due to…read moreher falling and needing rehab. She looked extremely sick every time we FaceTimed her. The entire time she was there it was a hassle getting through to anyone. We were very patient and kind because we understood times were stressful for the staff my grandmother passed away due to negligence (they allowed a cut in her mouth to get infected and never provided proper care for her). On the death certificate they put that the cause of death was covid.....she had been negative for about 3 weeks prior to passing away. Please please do further research before allowing your elderly loved ones who can't speak up for themselves to come here.

Don 't bring your loved ones here ! My wife was there for a brief time and in that time they lost…read moreher $ 1700.00 upper partial denture. My inquiry as too how they planned on resolving this issue has gone unanswered. My wife fell out of a wheel chair, I wasn't notified until days later. She had blisters on her hands that they couldn't explain. Bruises on her legs and arms that were not there when she went in. Her skin was all dry and flaky. Lost her pajama bottoms as well. Basically she came out worse off than when she went in. Very poor quality of care there indeed. Extreme lack of transparency. They should be ashamed of themselves. Oh and I will get my $1700.00 for my wife's lost dentures..... My Attorney will make sure of that.

After reading about a specific therapist who is part of this group, I thought she sounded great for…read morewhat we needed, so gave a call and left a message. A week later, after not hearing from her, I gave another call. Voice mail said leave a message. After not hearing again, a few days later, I called the main number mail box, which it seems is answered by no person, but left a voice mail on the machine. So far, ~ 1 month later no call. I am left wondering if this business is for real and why they bother to post all this information about the therapists and a phone call away advertisement, when no one responds. The one star if for the potiential of something, but really there is nothing to put a star on... No service.

My therapist was nice but their admins and billing team have communication issues. They asked me to…read morepay $30 or otherwise they would cancel my appointment. No bill, no breakdown, nothing on paper. I called gave them my card, the guy is like oh I'll give this info to billing and I asked that they email the receipt for the $30 to my email on file. Guess what they did? They charged my card for $40, not $30, did not send me a receipt and now I got an email saying that my appointment has been cancelled.

The office experience was excellent they actually answer their phones rather than talking to an AI…read moreattendant. They ran my insurance for me and told me exactly what the costs would be. Testing was professional and timely with a very comprehensive report and feedback. I would highly recommend this group that has a number of excellent neuropsychologists and professional staff.

As the owner of Lexington recovery homes, I work with many clients who have needed detox as part of…read moretheir recovery journey. I recently had someone I know well here and was able to see the process up close. I was impressed my the responsiveness of everyone on the team, as well as the kind compassion displayed. Amanda, the Director, responded on weekend and evening hours when needed, and could not have been more accommodating. The technology/ process used at Coleman is very effective at helping someone launch positively into their recovery, even starting the patient on vivatrol before they go home the last day or detox. I highly recommend this center.

Colmans Institute promise me that I would be off Suboxine in 8 days. I didn't believe it. I…read morehesitate to call them for months. Finally I was at my wits end and I called them. They did actually what they said they would do. 8 days later I was completely clean. Please don't hesitate like I did. Just do it. You will not regret. If you want a change in your life. Call them asap please.

We've been using a profoundly helpful SW for couples counseling for 20 years off/on...and for…read morebetter or worse, we're still married. LOL, she sets a good example of different approaches to each partner's communication and psy. issues of compatibility/incompatibility, not as a People's Divorce Court (or stay in troubled marriage, but as a true listener and focus-er!

My son was a client of Riverside. He ran away over the summer. An alert was put out by his…read morehospital. The Riverside therapist misread it and sent me a message assuming he was found at a hospital. I immediately alert authorities. We ran around looking at all hospitals and ultimately another therapist from Boston childrens realized they misread the alert and caused unnecessary stress to a desperate mother. Fast forward to 6 months later after he is found. We're swimming in state services and overwhelmed. Signing countless releases Riverside just added to the noise. The day of my sons 1st appointment since running away 6 months ago i get a phone call from the admin saying his insurance expired. I know his masshealth is fine. I'm at work and can't talk so I thank her to end the call. I guess she wanted more of a response in the moment because she went ahead and told the panicky therapist I had cancelled services. I had recently cancelled a different bundle of services and not this therapist it was a different service. So I get another frantic phone call from the therapist asking if I'm cancelling my sons appointment she needs to be sure that the admin had said I cancelled. I've never seen a provider get involved in hiking disputes and I've never seen a billing dept relay to a provider an appointment is cancelled if the client never canceled the appointment personally. All just disorganized and passive aggressive. In any case this therapist is because the previous therapist moved away and we had to transfer. Before she left she informed me she didn't feel my son was getting much from the services and more than once suggested we end the service. So it's not like he'll be missing much. Usually people get a referral to work with Riverside we once had a therapeutic mentor that had no clue what they were doing and causing my son distress out in the community. I'd find other services I had a very sloppy experience with Riverside

Based on our experience, their business practices are unethical at best, unlawful at worst. Went…read morefor a family issue consultation and they charged our insurance the hourly rate times the people who attended the session (X4), essentially collecting more then $1000 for their hour!!! We only realized that when we started receiving multiple co-pay bills from them for the same session, under the different names of our family members who attended the session. Tried to contact them by phone, email, web form, but no response. Why they are still in business is beyond me....

Would not recommend Sameen. They seem to be highly critical of parents and made a rather poor…read morejoke/cheap shot at my husband's and my expense in front of our son when all we were trying to do was help our child. A few weeks later we met another parent who had the unpleasant experience of being condescendingly spoken to at Sameen. Only after our son left Sameen did we find out that they also criticized several decisions we made as parents in front of not only our son but also his group. This is not helpful or supportive behavior...and we paid for this. If you are looking for help we would highly recommend the ARMS program at Mass General where they are very helpful, supportive and understanding to not only the young adult in trouble but also the parents who love, care and are desperate to get help for their children.

The admin staff is terrible. They keep telling me that they will get back to me at a particular day…read moreand never bother to respond. Just tell me what the reality is - do you have staff to provide services or not, dont keep me hanging. Please can you be more empathetic to special needs parents who are already struggling.

I recently brought my newly diagnosed son to CARD in Woburn. My son is 2 years, 11 months old…read more Within the first fifteen minutes of our meeting, I was told that my son would need 40 hours a week of ABA and that he should skip preschool and do ABA only. I was told he should do this for three years and then enter kindergarten a year late, at age six. There are a few incidents that I feel upset about. I was told that my son was "the worst ever" seen when it came to changing his diaper. He did cry and try to turn over but I imagine at a center for autism, that there might have been more challenging behaviors observed. Also, the BCBA who was working with my son made comments on how he was one of the worst in not following a direction and using his words. The BCBA grabbed a toy truck from my son and my son said, "Let it go." She gave it back and said that was an appropriate response and then grabbed it from him again. My son lost it and tried to pull it away from her and cried for probably 2 minutes until we asked her to redirect his attention to something else. I was told then that this was "one of the worst she seen" as far as his ability to hold out for something. Finally, the BCBA asked whom my son was close to in the family and I told her that is my father (who has been taking care of my son, while my husband and I work.) She made a comment that, "Oh, it is usually the mother." I felt these incidents show a lack of empathy and care. This experience felt like a sales pitch. I felt like I was being told how awful my son was so I would need to sign up for 40 hours (which was not recommended on his IEP or from his doctor.) I don't feel such a strong recommendation should be made within meeting my child for 15 minutes. . Fortunately, my son has started preschool and is being praised for what he can do while working on his needs. I do not doubt the need and wonderful things ABA does or that 40 hours might be the appropriate thing for my child or another, it was just the method in which this BCBA went about it. I am currently waiting for home services through another agency. There also might be more kind BCBA's at CARD but it felt like I would get the push for 40 hours no matter what my son did. Which by the way, my son is awesome, loveable, and kind and didn't deserve any of these things said about him.