I have not experienced care as a patient. However, I am a registered nurse and I have had my…read morelicense stolen by a "nurse"/person whom began working for this company. The company did NOT provide adequate licensure verification. Not only did they allow someone to practice without a license (but likely a suspended license), but they allowed someone to care for CHILDREN under someone else's nursing license. The Texas board of nursing was notified of this situation but please beware and please ask any company how they verify licensure. Please protect your children.

I SO want to give AOC a 5 star review. BUT, their scheduling department is the absolute worst. The…read morenurses they send are great. The office however, is lacking. I've been promised a call from their branch manager for weeks. She's never called. They keep sending multiple nurses to fill the same shift. I call and make a schedule request, and it's ignored. I have numerous people texting me from the company, many of which don't identify themselves. They call and want to put so-and-so in a shift and as it turns out, that spot is already filled. Lo and behold, everyone shows up for that shift. I am the one who has to send someone home after they dealt with Dallas traffic to even get here. The nurses get 5 stars. The office does not.

My husband had outpatient physical Therapy at Carrus hospital in their brand new outpatient program…read moreand they were fantastic! The facility is very clean and very well equipped and the physical therapist and staff are all very friendly. I would recommend this place highly. And they accepted his insurance. Which is Medicare.

I was sent there from Mercy hospital. I had neck surgery and couldn't move my hands or legs. The…read morenurse Janna came in my room and told me I had to sign papers to be admitted, I told her I couldn't move my hands. I asked for a glass of water, she told me I could not have anything until I signed papers. I told her to call my wife. janna called no answer she told me she texted her, I told her it w as a land line. After several hours. Janna came in took my hand and put a pen and had me mark papers. Jenna told new nurse I was trouble.

I have never been so disappointed in a home health care business as I am with Guardian. Both of my…read moreparents rely on their morning bathing needs from their CNA. When she doesn't show up, they're not bathed or dressed. They like this health care worker...when she's there, but neither she nor Guardian calls to let them know she will not be coming. No replacement ever comes! I come to my parents home at least five days a week, but I have mental health issues, and my time coming fluctuates. I would think twice before hiring this company to care for your love ones.

There is no star option to pick, and I am giving one star for the Speech therapist, otherwise they…read moredon't deserve any ratings. As an RN with many years of experience, now being on this side as a receiver of care, I won't recommend them to anyone.

Used to be great and I really like Dr. Justin. However the office staff is now unprofessional and…read morerude. in May I had to call three times to get prescriptions actually called in to the right place, I was polite, patient, waited a week between calls to check on it so it was about three weeks before it was resolved. I left a message to ask a question of the doctor and three weeks later still no answer. When I called to cancel an appointment two days in advance and set up an appointment for an injury that required urgent care I was met with short, snappy, unprofessional communication. Clearly Amelia was annoyed to talk with me and yelled at me that she has put in a million pre authorizations for medication prescribed and she refused to do it this time when it was prescribed and she received the request. I let her know I can see I am annoying her and I am good and ended the call. This person called my phone number three times and left a very rude voice mail telling me she would "let Dr. Justin know about this phone call." Hopefully they have recorded monitoring and he can listen to the call and hear how she talks to patients. Also, I can leave a doctor office if they have a terrible office staff if I choose. I shouldn't be harassed by the entitled office staff that refuses to do their job and instead calls me to attempt to scold me twisting the conversation as evident by the voicemail she left. Now 6/26 I got a letter dated 6/15 that they are choosing to drop me as a patient, of course it's received over ten past when it's dated. I highly recommend just staying away unless you enjoy a dumpster fire office.

Initial visit with my mother visiting this place was horrific and extremely disappointing and very…read moredisrespectful. The walks in and introduce himself and in the same breath tells me I did not have to come. He comes in with a female co-worker who did not introduce herself and had a very mean look on her face. During the visit the doctor named Jason asked my sister if we were half siblings. I advised him people who have grew up in Sherman knows anything worse than a cold you have to go to Dallas. Anyone who care about your elderly mother would want the best care. I asked about a medication for mental issues used for pain and the response was --"she (my mom) was on it when she came to me. Wrong response. No assessment no plan of action. Move my mother to a professional doctor who assess her medication, came up with a game plan for all ailments, and recognized the cognitive issues with having an actual long conversation with my mother. If you want quality, and a place an African American man and family is treated with respect and a little courtesy don't go to this place. And for those who know me it took much effort to stay calm with the half sibling statement. Wish I could give zero stars.

My mother entered Woodlands Place Rehabilitation after being discharged from the hospital. The…read moregoal of entering rehabilitation was to receive recovery care, medication assistance, nursing care for evaluation and pain management and specific dietary meals. None of these things were done well at Woodlands. She was often in pain and waited more than 45 minutes before seeing a nurse or nurses aide. Upon arriving to her room 45 or more minutes later (with no updates in-between), the nurse explained that she was giving medication to other patients and arrived as soon as possible. The emergency or nurse button in each patient room only pages the nurses desk and does not allow patients to verbally explain why they're needing assistance (as one might experience in a hospital). The slow response time would be a real concern if my mother had fallen on the floor or had a true emergency. Regarding meals, my mother was prescribed a soft diet and our family requested that she receive soup for each meal. Instead and on four different occasions, she received meatloaf, a pork chop or other standard meal, which the staff claimed was "soft food" because a side of mashed potatoes or a soft vegetable came with the meal. Each time, my mother told the staff that she couldn't eat what was being served and then got served the same types of meals again and again. The nursing staff claimed that they had no control over what was being served by the kitchen. The physicians and nurses at Woodlands did not initially review my mother's patient information from the hospital or know her exact condition so our family had to explain her medical history and current / prior medications several times during the first few days of her stay which was very frustrating. The Woodlands facility seems to operate with every task on a schedule and if something needs to be done outside of that schedule then a patients care and wellbeing suffers dramatically!

BED BUGS!!! They really believe that it is a good faith effort of getting rid of the bed bigs, is…read moreto turn the heat on and tape the door shut.. The bugs were reported in 3 rooms but only one room was taken seriously. When these bed bugs are getting on staff members clothes just by going on the rooms then there is. Problem... Y'all beware and if you have to send a family member there.. stay with them...

Very nice staff. Most of the nurses were great! Meals were…read moremostly delivered on time but rarely were they hot.

staff was very rude when picking up the phone also, the HR hung up on me more than one time all…read morebecause I wanted to know if the pay will be worth the drive would not recommend.