My experience with Summit Hills was not just disappointing, it was alarming…read more They have a strong sales process. You will walk away thinking your loved one is going to be well cared for and supported. After the move in, that level of attention disappears. From that point on, you are largely on your own. If your loved one is fully independent, this facility may work. If they decline, do not assume the care will adjust to meet that need. In my experience, it did not. Care here is inconsistent and unpredictable. There are a few staff members who clearly care, but others appear disengaged. The larger issue is management. There does not seem to be a consistent standard being enforced, which leaves families relying on chance instead of a dependable level of care. Basic expectations were not reliably met. Cleanliness, housekeeping, and routine support were inconsistent. Issues that should have been handled quickly were not, and follow through was lacking. This does not feel like a resident first environment. Too many decisions seem driven by what is easiest for staff rather than what is best for the people living there. Communication follows the same pattern, slow, unclear, and requiring repeated follow up. If you place a loved one here, plan to stay heavily involved. You will likely spend more time checking on their care than you expect, simply to ensure basic needs are being met. At this cost, the level of inconsistency is hard to justify. You may get good care, or you may not. That uncertainty alone should make any family stop and think very carefully before making this decision.

This facility is beautiful and clean. The staff is extremely friendly and helpful. Been around the…read morecommunity for over a year now and I have very much enjoyed it. HOWEVER the HR at this facility is TERRIBLE. The woman named Shelby runs HR and she is truly the most unhelpful and miserable person I've ever met. Besides that it is a beautiful safe community that is really tight knit like family. You or your loved one would enjoy the atmosphere.

My aunt and mother have both lived at Arbor Terrace for almost a year. We are so very pleased with…read morethe conscientious staff and lovely environment. From careful medicine dispensing, to a lovely dining experience 3x's daily, to a range of festive, engaging activities, Arbor staff enfold residents in loving care. Highly recommend!!

I went on a tour of Arbor Terrace for my husband with dementia. The facilities are lovely,…read morevery homey. All the staff were warm and welcoming. Debra Campbell was incredible. She spent a lot of time with us even after it became apparent that the wait list was too long for our needs. Debra referred us to other facilities in the Asheville area. She talked to us about local resources for folks with Alzheimer'/dementia. She acted more like a social worker than an admissions person. She ultimately referred us to an Arbor Terrace facility in Georgia. Thank you Arbor Terrace and Debra Campbell.

This is a great facility in greenville, especially for assisted living and dementia care.read more

I was only here for an ongoing seminar on Dementia but every participant who has a loved one at The…read moreGardens spoke highly of the quality of care.The facility was neat, updated, clean, with no off odors. The only problem I had was finding it. There is no clearly illuminated signage on Commonwealth. The most obvious sign was on Roper Mountain Road Extension.Based on the positive comments from other people that night, when the time comes that I have to search for an assisted living facility for my loved one with demential, I will assuredly look into The Gardens at Eastside. The only reason this not a 5 Star rating is because I 'm unable to address their quality of care.

Just had the opportunity to tour Preston House Memory Care and I must say I was impressed. The…read morefacility was thoughtfully designed for those seniors with developing memory issues. Security was great but not intrusive and the facility is very clean and was built in a manner that encourages the residents to gather together and socialize with one another. The staff also exceeded my expectations in a big way. Everyone was very welcoming and friendly and it was obvious that they enjoyed their careers and interactions with the residents. I would have zero hesitation in placing a family member in this facility. Highly recommend.

Candice Meyers at Preston House is absolutely amazing! She's very knowledgeable, kind &…read morecompassionate! Candice and Preston House are at the top of my list! Thank you so much Candice!!!

My Mom was a resident in the memory care area of Watercrest for several years. I don't have much…read moreto compare to as this was the only facility she was in other than a couple of short term stays in rehabilitation facilities prior to Watercrest. But you really have no way to know if a place is good until your loved one is actually a resident there - and that can be scary. I can only comment on my experience, but here goes... The place is relatively new, very nice and clean. The security in the memory care area is great. The residents have indoor and outdoor areas that are secure - so they can be mobile within the unit, but not get out of the secure area. The staff is what makes this place great though. I believe the staff truly care for the patients and their families. It seems that everyone there is so nice. As I said, my mom was there several years (just before the start of Covid) and so there were many staffing changes. Every new staff member cared about my mom just like the prior staff members. I don't know if they have a pipeline of excellent people or if they teach a culture that provides the results of truly caring. Regardless, it is seen and felt and a blessing during the difficult time of trusting someone else to provide the care your loved one needs. An example of this occurred in January. My mom was all but non verbal at this point. The staff one morning said she just did not seem like herself. Nothing specific was wrong, she was just different than the day before so they wanted her to go to the hospital to be checked out. When you have several patients, I imagine it would be easy to just run through the day and not notice little things like that - but that is not how they treated my mom. They noticed. They were concerned. So they reached out to us and let us know why they were concerned and what they recommended. It turns out my mom did have a medical concern and it was caught early due to the staff paying attention to my mom and recommending a trip to the hospital. We knew my mom would be at Watercrest until her dementia and all the side effects of it eventually took her. She left Watercrest recently upon her passing. So many staff comforted my sister and I. Some prayed with us, some prayed for us. All were amazing. At the end of the day, buildings are nice but the staff is what we loved about Watercrest. As I said, I cannot comment on other places. However, I am well aware that the people here make all the difference. To the Staff: Thank you all for making a very difficult situation for my family as easy as possible for several years. It was much appreciated and we slept well at night knowing how you cared for my mom. God Bless You All and Thank You for the caregiving you do for so many every single day.