I booked my family in this hotel for a total of $481.93 for a 1 bedroom suite from December 24-26, 2022.
Positive:
1) Staff are polite with accommodating behaviors.
2) Location - various activities around the area during the christmas season
3) Breakfast Buffet - the choices and service of staff is excellent.
Negative:
1) Received confirmation letter on 12/23/2022. The unit has been ordered to be set up good for 4 adults and 1 kid. On day of check in, room is not ready after entering the room. With your guests allowed to check in means the special requests should have been set-up too, not during your guests are already inside their room.
2) Room cleanliness is not appreciated specially the floor with carpet. Not vacuumed properly.
3) Your pool has several debris floating above - which made the other hotel guests not to swim. That includes the base of the pool too- dirt, slippery, etc.
4) On day of check out, 2 guests were locked inside the room. This does not affect their time on that day, but traumatic also. to them. Your door lock run out of battery ( we appreciate the preventive maintenance you had in place ). How the management respond? They have to use "something tool" to open the door for quite a bit of time. read more