I was referred to this salon by a family member who lives in the area. I wasn't able to schedule with her stylist, just an issue of my timeline, but I was able to get in and Madeline took great care of me. I needed highlights and a trim desperately and everyone knows how hard it can be to find a salon/stylist in a new place! I am so grateful! I LOVE my hair and I am confident that I have found my new home lol read more

Madeline is the best ever! I've had my hair colored, balayaged /highlighted and cut and she never disappoints!

Horrible horrible experience I ever had with my hair. First off I thought this place was going to be amazing. I came in to get my hair touched up from a previous dye. It was the day before my birthday so I wanted to do something nice for myself. Long story short I wanted a Balayage, and the girl who was going to do my hair said she could do it however 2.5 hours later my hair was blow dried out and was a ombré with two streak highlights in the front! And orange blonde, and I had showed her what I wanted from the beginning. I knew it might not be the blonde I wanted but it was definitely not done as a professional. It was more like a ombré with different colors. Not in depth. So I had to say something this is my hair. The owner could only offer for me to pay $50 for color and come back for a free color correction or not come back and leave for free with messed up hair. Oh and let's not forget! She couldn't give me an appointment that day. I was furious as a owner you should fix a problem right away. You should call customers and tell them you have to reschedule due to a schedule mistake. That's what you do when you make mistakes. Anyhow I agreed to the $50 for color and redo. That Friday on my birthday I hated my hair but was excited to get it fixed with a lady whom they say has experience with color correction. I went in that Monday to get it fixed. The lady was nice, sweet. We talked laughed she saw my vision I wanted, however, bad news she left the bleach on to long and then toned it twice. At first my hair looked so nice styled that day and pretty, but after the follow two days my hair starting breaking and was so damage and frizzy! I had long hair, and now my hair was so uneven, damaged and horrible! They ruined my hair! I am so upset! I was on my way to go home to California to visit so I couldn't do anything about it. And just got back! I had to cut the ends, and not my hair is uneven from damage and having to cut it. I am disgusted by this salon. I wouldn't even go near here again. It will take me years to grow back my hair. If I where anyone, I would steer clear of this place. What they did and how they dealt with hair was very unprofessional and not thoughtful of how this can affect people long term! I will never recommend This place. I feel like I deserve a refund! I will have to wait years for my hair to grow back and get healthy again. What a mess. DO NOT COME HERE! read more

The Ritz - Uneven now and had tons of breakage. Color is all over over time. - Makeup Artists Near Me - Lake Charles, Louisiana

ZERO STARS Hello you guys! If you are new to town and want contrasting balayage do NOT go here. I left there with my hair wet and not styled and asked to pay a price tag of $270.00 with tax. I showed the stylist who was one of their advanced stylist (who mentioned she had just been moved up a level because her abilities justified her new prices). I thought well surely then she can do this type of hair style and color since then she just moved up a level and this is a very popular hair style - Dark roots with golden medium chocolate highlights. I told the stylist to please give me an all over dark dark black brown base color with chocolate honey brown thick highlights. I showed her the images. Needless to say, they refunded my money, after I left with wet unsettled poorly colored hair. Never once did the Ritz Inc. owner apologize for my experience nor was she adamant on telling me one of her stylist had the ability to give a client whatsoever what their asking for. She said I'll refund your money and it will be given to you in 5-10 business days. I got there at 12:45 and left at 5:30 pm with my hair as shown below. How is this okay?!?! I made a photo collage showing how I left The Ritz Inc. in Lake Charles on Lake Street and what I asked for. She was trained at the Ritz Academy. They missed the mark as a company so horrifically that I feel I owe it to the public to continue to warn them. Their unwillingness to own up to their mistake and make it right says everything you need to know about The Ritz Inc. and the Ritz Academy who teaches their stylist. read more

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So Lake Charles isn't my home, but I decided to get my hair "freshened" and my eyebrows waxed while I had some time. I took a chance on The Ritz and made an appointment online. I arrived early but had a very short wait. Three different professionals took care of me. Their pace was perfect - they did not waste time or seem like they were hurrying to catch up. They helped me make some decisions on what to do with my hair and eyebrows, and I got some very subtle, perfectly pink, highlights and nicely shaped and colored brows. It was a pleasant and relaxing experience. The prices were stated upfront, and there were no surprise service or product charges on the bill. There was a $6.28 green fee that I didn't expect, but I'm not holding that against them. I plan to go back next time I'm in Lake Charles. read more

Sarah was amazing! She was funny and fun to talk to and she was excellent at what she does. The salon is clean and cute and it was so easy to book online. Will definitely return! read more

Brandie is awesome. Everyone is always nice and too generous with the suckers for my kids. Lol

the rudest people I have ever met! went there for a trim and the cut was ok. I have had better. but I came when school let out and the owners daughter came in and was the rudest person! she gave rude glances at me but also her mother and others. I know she works there sometimes also because I've seen her in there and was rude. the owner also cuts eyes at guests behind their backs. I felt very uncomfortable there and wanted to leave before I was even done. for a place who preaches being nice and guests first and being a family they are rude to each other and to us customers. never coming back even if the cut was amazing read more