I contacted Platinum Estates as I needed a professional tenant for my penthouse asap…read more They booked our initial meeting at a time to suit me, took photos of the property and managed to let the property within two days!!! I have always been very impressed with the very efficient services.

From the owner: Platinum Estates are an independent property firm that specialise in property sales and lettings…read more Our experienced team have extensive knowledge and always provide superb advice to all clients. Our extended property portfolio includes corporate and residential properties in all areas of Derby & Nottingham. We manage a comprehensive range of properties which vary from eight bedroom character properties to one bedroom flat shares. We offer an all inclusive service at a fixed affordable price. What sets Platinum Estates apart? When you work with us, you will find that we are genuinely committed to doing what is best for you, driven by our core values of honesty and fair dealing. Our goal is to help you make informed decisions that maximize the potential income from your property.

Terrible customer service and 'unprofessional' company, please avoid for your peace of mind. They…read moregave me wrong keys to the apartment which caused a lot of problems as I was left outside with a van full of furniture and could not move in. They were rude especially the manager in Derby office and refused to acknowledge their mistake. They still demanded full agency fee despite the shocking service provided. I refused to pay and had to cancel the apartment. Finding a new apartment quickly was difficult but better than sticking with this appalling company.

From the owner: Professional Properties is a specialist, local estate and letting agents with offices in Derby and…read moreBurton-on-Trent covering these and all surrounding areas. The key to our success in property management is the people within our business. Our staff are highly motivated, well trained and customer focused. Although your property is our priority, we want to build trust with you, not your property. We communicate with you, not your property. We let properties, and lots of them! At Professional Properties, we are passionate about the quality of service that we offer and we listen to our customers. We listen, we change and we improve.

AVOID AVOID AVOID…read more this has to be the worst agency in the UK. Unprofessional and lack even basic knowledge. They have serious attitude problems when answering the phone if they even bother to answer.

Estate agents consistently rank highly in lists of most hated professions, often trumped only by…read moreparking wardens and bureaucrats. From my dealings with this Derby based agency, it is very easy to see why they have such a bad reputation. Agents are supposed to take away the hassle of letting a property - in my experience, they created all the hassle. If I had to sum up my experience with this company in a sentence, it would be: DO NOT USE THIS AGENCY. But allow me to explain. I have been letting two properties with this company for just over a year. Here are a few issues that I have faced, although let it be known that these are a few of the problems amongst the whole page full I have had with this company. - Property 1: After having taken fees (in the hundreds) from both myself (landlord) for check-in and rent-guarantee, and from the tenant for check-in, background checks, credit checks etc. When the tenant disappeared some way through the six month, I was left four months rent out of pocket. Despite having taken rent-guarantee which apparently would have protected me from this, I was unable to receive any rent as the managing director of the company Taj, was on holiday and because he is the sole person with access to the bank accounts and funds, nobody else is this company is able to help resolve this. After having to physically chase Taj every day with emails and phonecalls, I was finally told that I could not claim on the rent-guarantee because of an administrative error that was made by his staff when completing the initial applications. After some further digging, I found out that the company had never performed any credit or background checks on the tenant and therefore this meant the guarantee was void. To date, I have not received a single penny for those four months from this company and no refund of the money I paid for the rent guarantee. I was told by Taj, "Michael, if you were in my shoes, what would you have me do? I cannot find this person and therefore you cannot receive the money". His comment might have been more appropriate if the company hadn't sold me rent-guarantee, although a comment like that shows the infancy of this company and how little experience they actually have at managing properties. - Property 2: I went to do a little gardening at another property I was letting with this agency, as I do every few months to keep them seasonally tidy. I bumped into the tenant who was currently on month eleven in the property. They queried why I had decided to put the rent up on the property by £100 since month seven. I said that I wasn't aware of an increase in the rent and asked for some further information from them to verify the amount they had been paying. The tenant showed me their bank statements which showed their payments to the agency had indeed increased by £100. I had not been receiving any increase in rent from the agency so I took this up with Streets Ahead. Obviously none other than Taj could answer my questions because, despite having numerous staff at the company, the only person who knows vaguely what is going on in this company is the MD. He first tried to tell me he had emailed me to say that we could put the property back on the market at a higher rate, but after searching his emails he realised he hadn't sent this (also this doesn't answer my question?) and then repeatedly said "isn't it better that we are making more money" but he hadn't quite grasped that he had first lied to both myself and the tenant by increasing the rent and not telling me, thinking he could get away with this and pocket the £100 extra each month for himself (on top of the company's extortionate management fee). If you are thinking of using this company, please don't. It is easier letting all by yourself (privately), you can download a free model tenancy agreement on the gov.uk website and you can advertise the property on a number of different websites like rightmove or openrent which is what I have done and I can honestly say I have never looked back.

Not sure how they let properties, I have had viewings cancelled and turned up at houses to find…read morethey are either late & can't get in or call to say they're not coming! I eventually found a house with a better agency where they don't have all the hidden tenant charges the IMS do..an admin fee fair enough, an overpriced deposit, an inspection fee, an inventory fee it all soon stacks up! Unless you really want the house they are advertising and can't find anywhere else don't bother with them!

Absolute joke of a company! It's no wonder there's so much negativity towards these letting agents…read more Staff are seriously lacking in basic customer service skills. They're very rude and they lie for no reason! Highly disappointed. Cheers ims for ruining what was a good day! Avoid avoid avoid!!!

House Finders, located in Borough Street in Castle Donington (the main street) specialises in buy…read moreand rent properties around the town & surrounding areas. It is a small, privatly own agency which provides a much more bespoke service than other larger companies. Their website is up to date with properties & viewings can be arranged quickly & efficiently. Whatsmore, the staff have a great deal of knowledge of their product portfolio, meaning you get answers to your questions before you commit to properties. Would definatly use the agency again should I move again in the future.

House Finders is located in Borough Street in Castle Donington, which is the main shopping district…read moreof the village. It specialises in renting and selling properties in Castle Donington and surrounding areas. As I recently moved to the area, I came across House Finders through finding a property I wanted to view. I was suprised at how quickly they could arrange a viewing and the staff were very helpful in answering initial questions about the property. After viewing and deciding I wanted to apply, the owner personally aided in our application after hours and we didn't feel like we were being rushed into signing so he could go home. Since moving in, we have found the letting agency nothing but brilliant. They are always kind and helpful with any queries we have and I think the fact that they are a small, family run business makes them better than any other letting agency we have dealt with in the past.