We cannot recommend Taylor Diaz, Ashley Rutherford and Rocco Group highly enough! The entire support team at Rocco Group is really like none other. They made this process run smoothly and always answered our questions very promptly! Taylor worked around the clock to sell our house and always did so with patience and a smile. On the buying side, we used Ashley and she was equally as amazing and supportive and a true gift! Ashley probably showed us 100 houses to ensure we landed where we would could make a new home and didn't try to just "sell" us on a house! She wanted to make sure we landed exactly where we should and would be happy! Ashley and Taylor both have a keen sense of the market, our needs, and are beyond knowledgable on the buying and selling side. They are both super detailed oriented, organized, and ensured we had all of the information we needed to make an informed decision. They both continued to coach us on the process from Day 1 to closing as the field experts! They maintained a constant line of communication with us and never hesitated to answer our questions or talk through scenarios. They were always super responsive when we needed it and often reached out before we even had to with an answer to a potential question! Buying and selling a house at the same time can be stressful, but these ladies took the stress out of the situation and ensured we had everything we needed! If something came up, they were quick to problem solve and often could see something before it happened, so it did not turn into a problem. They know the in's and out's of real estate like true pros! We had very specific needs on the house we were purchasing and both are the most educated in the needs of the market aligning with our personal house goals on the buying and selling side. Their ability to form a relationship with us and put our mind at ease made this process smooth sailing! They always eased anxiety and concerns, but also validated our feelings by answering all of our questions (lots of questions) without being made to feel silly! They made us always feel comfortable and would share their honest and productive feedback during the entire process. They by far exceeded my expectations (which are quite high) and always put our needs at the center of decision making and information sharing. Taylor and Ashley are dedicated and passionate about this work! Not only did Ashley and Taylor knock it out of the park for us, but we are also so thankful for the entire support team at Rocco. I also want to take a minute to thank the entire behind the scenes team who helped make this all possible. We are equally as thankful to Jenny Bedner and Rinnell Cohen, who are truly the behind the scenes wizards. Although we were not contracted to work with Ariana Gray, she often stepped in and helped out and was an absolute delight! She was equally as knowledgable and helpful over the past several months. The team approach to buying and selling with this Rockstar team is so treasured! We are truly forever grateful to this entire team for making this process so seamless! I know that Sunshine Sarah is always watching down on us and her legacy will forever continue through the work of this amazing team! They truly understand how to make this process smooth, enjoyable, and comfortable. They really take the stress out of everything! If you are searching for a realtor, then you cannot go wrong with Rocco Group! Thank you to everything you did to sell our house and find our dream house! Words truly cannot express how grateful we are for everyone that made this possible! read more

We recently moved from Virginia to the Jacksonville area. We were referred to the Rocco Group from my in-laws who used them previously. As we quickly found out, Jacksonville is huge, and we felt a bit overwhelmed. We were introduced to Luke Henry, our realtor. and could not have asked for someone better! He even has an awesome Australian accent. This was our second home buying process and he was better in every way possible than our realtor we used on our first home. Communication, professionalism, promptness, and clarity. He said "it doesn't matter the timeframe, I don't want to find you a house, but a home" the first time we met him. I didn't know if that was going to be true but after working with him, it 100% was. I felt like we put him through the wringer. Luke was helpful, patient, and was never pushy about anything. He really heard what we liked or didn't like about a property. Both of us are EXTREMELY picky when it comes to our home/selections and he was able to interpret what best suited our needs with every house/area that we went to look at. He kept those things in mind for the next listing or showing we looked at. As he got a feel for what we liked, he was quickly able to eliminate properties he knew we wouldn't be interested in. Another plus, we did have a couple of "last minute" showings we wanted to look at and he always tried to accommodate us to see the property as quickly as possible. Luke was always respectful of our time, and was great with communicating when he was available for a phone call or a showing. He gave us clear expectations initially (which we really appreciated) 8am-8pm was when he would be available unless he was with another client, meeting, etc. However, he told us if we were up late and found a listing we wanted to check out, to go ahead and send it and he would respond the next morning. (Which he always did) We initially were trying to stick to a smaller budget, but after doing renovations throughout our first home, and finding out how much of a pain it is. We ultimately ended up in new construction in Nocatee. Luke never pushed us this way, he showed us every property we wanted to see and we made our own decisions on which way to go. He only wanted what was best for us. We typically aren't ones for writing reviews unless someone does something outstanding or really bad. I can tell you it was the latter in this case! We would recommend Luke to ANYONE. Now that we have been in our house for a month, we couldn't be happier. We are excited to raise our family here! We wanted to say thank you, for making our home buying experience fantastic! read more

Let me just start by saying that I have never in my life received such an astoundingly excellent level of customer service as I received from the good people of the Rocco Group. I have been through the home buying experience a few times now, so I do not say this lightly. Now, it would be easy for me to just write a quick and nice review and be done with it. However, the care and dignity with which my home buying experience was handled deserves the special commentary in which I am about to deliver. Let's begin...First of all, the absolute most valuable aspect of the Rocco Group's practices is their in house processor, a wonderful woman named Dominique, who handled every communication and appointment between agent and lender, inspector, and closing company with the utmost grace. She is a hyper organized and diligent individual who somehow remains personable and professional at the same time. She was always ten steps ahead and ready for every challenge that came our way. She never ever dropped the ball for a second. Most real estate agents make you handle these things yourself, which can become a heavy burden as they stack up! With an in house coordinator/processor (especially one this darn good!), you will barely lift a finger. This alone makes working with the Rocco Group completely worth it. Second, the agents are an absolute dream to interact with. Not only do they genuinely care about you, your family, and your experience, they have great interpersonal relationships with each other, which makes the energy of their team exude authenticity and trustworthiness. My agent (Ashley) did everything in her power to please me (a long distance buyer). She always respected my values and what I was looking for from our first meeting. She never once made me feel like I needed to compromise. She never imposed her opinion on me or made mine feel small. And I love that she went above and beyond with her virtual walk throughs by pointing out even the smallest of details she thought I would love or be concerned with. She made me feel like she was there for a friend, not just for a customer. I never had a doubt in my mind that she always had my best interest at heart. I'll end by saying that you'll never have it as good as you would have it with the Rocco Group. I was absolutely spoiled silly working with them. P.S. Shout out to Sarah for filling in on closing day and having my back! She was 100% ready for battle! Girl of my own heart! read more

In September of 2018, I worked with Sarah Rocco and her team to sell my home in Jacksonville Florida. I really can't say enough good things about her and the team she has built. This was the first time I ever had to sell my house and I needed to do it fast because I was moving from Florida to India. Sarah is knowledgeable, approachable, personable, endlessly patient, and incredibly generous with her time (including mornings, evenings, and weekends and 9.5 hour time zone conflict). Sarah answered every question and explained every form and every part of the process clearly and thoroughly. Once I had potential buyers, there were a few things that needed to be fixed...I did not have time to source contractors. Sarah had contractors available to fix the carpet, plumbing and my ceiling at fair prices. Sarah sold my house in 13 days at the price she said it would sell. This was possible because Sarah knows the market and has the network to land the right buyers for your home. Sarah made the whole process as painless and straightforward as possible. My house sold a few days after I landed in India as she had projected it would. I truly believe her expertise helped tremendously in selling my house in such a short time period at the price I wanted! I highly recommend Sarah Rocco and the Rocco Group!!!! I will use her again when I return from overseas in a few years. read more

I had the pleasure of working with Michael to buy my property in Jax. While I am a previous home buyer, I am new to the area. Thankfully, Michael knew his way around. He also took the time to get to know me, what I wanted and I felt like he had my best interest in mind. I had limited time to search for homes in person, so I did a lot of research online. Because Michael's knowledge and expertise of Jax, I fielded homes through him before wasting time looking at things he knew I wouldn't like. He was able to explain why I would or why I wouldn't like the selected home, and in return gave me other suggestions to fill the gaps. This saved us both time and effort - and I am very thankful for that. Michael stayed with me through every step of the home buying process. He explained things I didn't know, couldn't remember from my previous buy and answered all my questions thoroughly and professionally. He was quick to respond - through both texts and calls. Michael was also able to negotiate like a PRO! He knew the limits and pushed them when needed...which all worked in my favor. I would highly recommend Michael to anyone looking for a realtor in the Jax area. He is young, professional and energetic. Michael was great to work with. read more

When we decide to buy an home in a different State from were we lived it sounded very complicate. We tough we would facing a lot of weekend trips. We reached few realtor and all of them were very nice at the phone with a lot of promise, but following our conversation we just got some email. Dawnelle made us comfortable with the all process since the beginning. After our first call everything become easy. She did all the walkthrough for us sending us videos, she helped us make selection, she kept in touch with us every week, she asked for feedback to better understand what we were looking for, she instruct us about all the different areas, she helped us in any way possible. When we finally meet we had been impressed how professional she was. She did a great job of scheduling appointments and home viewings. She also was great keeping busy my 6 years daughter!!! Everyone she recommended, from the inspector to the title companies, were fast, very professional and easy to work with. And she was incredible good on fighting for the price we wanted. Highly recommend! read more

My wife and I moved to Jacksonville from Michigan in June of 2017 for her medical needs at the Mayo Clinic. Having always owned a home, we had to rent when we moved down here until we could find a permanent home. Renting was just one more thing to add stress to our lives. We wanted to buy new construction but didn't know the area or where to even start. We contacted Sarah and the Rocco Group on a recommendation we found on line. We are happy to say that we can add our positive experience as one more recommendation to their credit. Sarah and her team was a tremendous help and their support from the initial purchase of the home through closing took a lot of stress off our plate. They were there at every turn, negotiating on our behalf and just being there when we needed them was fantastic. In addition to Sarah Rocco, we would also thank Jennifer Woolard, one of her team that was very helpful at our closing. Sarah continues to be an asset after closing with helping us find good quality local contractor to handle lawn maintenance, gutters and landscaping. read more

We can't give Sarah Rocco and her team high enough praise. We were referred to Sarah by our agent in Michigan where we lived and were selling our home in anticipation of moving to Jacksonville. From the first conversation, Sarah was patient and insightful, and it was obvious she is at the top of her game. We ended up buying a house that was for sale by owner. The process was difficult, to say the least. Sarah never missed a beat, and was the absolute best representative for us in every negotiation. She and her team were always responsive to our questions - even late nights and weekends. It only made the experience better that Sarah and her crew are quite possibly the nicest people in Florida. We're so happy that we had a knowledgeable and stalwart realtor on our side. It made what could have been a nightmare of a process go seamlessly. read more

I discovered the Rocco Group through a friend's recommendation and I must say that I'm completely satisfied with their services. It's much more than a real estate agency, it's a very well-organized, professional and responsive group. I've known them for over a year now and I'm on my 4th house for sale, and I have to say that my satisfaction is total and I have total confidence in the whole team. They were able to accompany me from the renovation to the most accurate estimate in order to sell within a reasonable timeframe, and I have always been able to finalize the sale successfully. I'm a French investor and I really need a solid team to lean on, and I've found mine. You can trust them and you won't be disappointed. Thank you Taylor, Rinnel, Erin, Lydia, Jay, Ashley read more

The Rocco Group is definitely a great team when it comes to your real estate buying and selling needs. With the guidance of Ashley Rutherford, we were able to find our first investment property. She helped us source the best option for lending which can be challenging with investment property. Once we were under contract, Dominique Greene from the Rocco Group stepped in to keep us on task through emails, text messages and phone updates as we moved through the process. Ashley and Dominique's communication skills are excellent and they did not miss a step. These ladies where very invested in our journey every step of the way and it is very apparent that they had our best interests at heart. Highly recommend Ashley Rutherford and the Rocco Group! read more

Ashley Rutherford and the entire team at the Rocco Group are simply the best. Ashley helped me purchase my first home in Jacksonville, FL. Ashley is kind, knowledgeable, and hardworking. However, what made Ashley and the Rocco Group stand out above all other realtor companies I have worked with is they genuinely care and work tirelessly to ensure their clients find the right fit. As any first-time home buyer knows the process is often stressful and arduous. Ashley and Dominique Greene's communication skills are unmatched, and they are fantastic at answering and comforting any 'what if' questions. If you are interested in purchasing or selling real estate in Jacksonville, Fl, the Rocco Group is the answer! read more

I worked with Ashley Rutherford and Dominique Green. They were both outstanding in every step of my journey as I had chosen to move from one coast to the other. They went above and beyond as they helped me even get estimates for work I needed to have done on my new home after moving in. They were patient and available as I had not purchased a home on my own before. I loved when I got the updates from Dominique they were always cheerful writing, "Happy Monday!" and the info was thorough and complete. They were always happy to answer any of my questions as we went through the process. I would highly recommend them! They are a great team at The Rocco Group in Florida. read more

I can't say enough. Sarah is the only reason my sale made it to the closing table,, When she says she will do what ever it takes to make it happen, That is an under statement. She negotiated very well to make all interested party's happy. Sarah and her team are the reason my property sold as quickly as it did . I was frustrated with some details that came up before closing, and was prepared to walk away. Sarah encouraged me to hang in there and I am glad she cared enough to keep me from "cutting my nose off to spite my face. My lucky day when I came across the Rocco Group!!!!!!!! read more

Sarah and Russell were very professional and such a huge help during my first home buying experience! As if buying a home for the first time isn't stressful enough, I also had a short time window to do it in. Russell provided great knowledge and dedicated so much time to making sure I was never stressed and that we found my perfect home. It has been about 6 months since closing and I still couldn't be happier. I am very appreciative to the entire Rocco team for the wonderful service and attention to detail they provided throughout the entire process. They were amazing! read more

I worked with Ashley Rutherford and Jenny Bedner during my process of buying a home and they were both extremely helpful. My friend referred me to Ashley as an agent due to his positive experience with her and I will be doing the same for people who ask about buying a house. She responded to all my quedtions extremely fast and was prompt to help me when I had a question, which was often since it was mt first time buying a home. From the start to beginning she was sharp and made sure that I was getting the home I was looking for. read more

Sarah is the best there is! She has gone above and beyond for us to find and close on our new home and was a pleasure to work with. When there was a snag she always had a way out. She is flexible, professional, organized, motivated, returns calls texts email etc within the hour, and always has a friendly smile on her face. I would recommend her to anyone who is looking to buy, sell or invest. She is a go-getter and makes the whole process smooth and breezy. So glad we bumped into her! A+++++ read more

Sarah Rocco did a superb job in assisting us in buying our home in Jacksonville. She listened carefully to our criteria and then our feedback on diffferent prospective homes. She zeroed in on our choice home, did a great job of negotiating and then a good job in helping us undertake the inspections on a remote basis. Her communication style was succinct and direct in our many interactions. She was both efficient and effective and had a pleasant manner. Excellent overall experience! read more

Sarah was a dream come true for our family! She was extremely attentive to our needs, was able to show us several homes while I was in town for a short about of time to find a home, negotiated us a great price on our dream home and is one of the kindest people I have ever met. Her team went WAY over and beyond by allowing us to keep our reptile at her office for a week while we were waiting to close on our new home and in temporary housing. Can't recommend The Rocco Group enough!! read more

Sarah was so dedicated in seeing us through to our new home. Her knowledge from the very beginning put us in touch with the right people for our financing needs and got the ball rolling. If she hadn't provided that information at the time she did - we would not have our home today. Even after the sale, she has been essential in contacting the builder with final concerns and has the tenacity to get things DONE. We are so grateful to have had the Rocco group working for us. read more