Upon arriving I was given a room in a different part of the hotel than what is advertised on Booking.com. I really feel it is a bait and switch situation , as you do not show pictures of the other area of the property. On our way to the room there was a tray of food outside the room next to us that remained there all night. The fire extinguisher in the hallway was just sitting there, the bracket was broke. When we got to the room, we wanted to freshen up, there was no body wash or shampoo in the dispenser. We called down to reception and was told some would be brought up. We waited for approximately 30 minutes, only to call down again and be told the door is locked and they can not bring us any. We were then told they would bring some first thing in the morning, it never happened. I went to draw myself a bath, as I wanted to use the jacuzzi tub, and it was broken and would not even turn on. So needless to say we could not even take a shower. When I booked the room online, it said there was wifi, when checking in I'm told wifi is only available downstairs and if I wanted it in my room it is an additional £7. I'm attaching pictures, there was mold in the bathroom, a badly patched hole in the wall, and a broken knob on the furniture. Then this morning someone came into the room even though the do not disturb was on the door. I was offered a 10% discount on the room, I have been waiting for over 3 weeks for a reply to my last few emails, I was told my emails would be sent to the general manager. Terrible customer service. read more