Very friendly and professional！ This is the only place I found that can copy my condo key made by…read moreschlage. The store has quite complete set of blank keys and I am glad that I found this store eventually after many searches.

I purchased a small part for an existing home lock from the owner of this small business. I was…read moresold the wrong part, when I tried to return it the following day, he asked me for the receipt, where in fact he clearly did not give me one. The part was only $12.00 however, it was the way he asked for the receipt with a smirk on his face and an insincere tone of his voice knowing that I didn't have it. He had personally sold me the part the other day and clearly remembered me. What does he get out of cheating a customer out of $12.00? He must be pretty desperate to try to pull a stunt like this. Imagine what this guy gets away with on a daily basis....

This is the typical skeleton internet company that offers a Poor service, completely over price…read moretheir work based on your Urgency to get help. The owner hides behind self made reviews under burden accounts. There is no real place to get Customer service. Do Not waste your time and money !!

Really professional service, I've used steve a few times and every time him and his team are able…read moreto help quickly and efficiently.

Requested duplicates for a couple of keys. Very reasonably priced. Gentleman was courteous and…read moreprofessional; great customer service. Highly recommend. I thoroughly enjoy living in this neighbourhood; am all for supporting local businesses here and beyond in Toronto, (as well as elsewhere in Canada).

I emailed Pro Locksmiths more than a month ago with a request to replace a broken lock on a sliding…read moredoor. I enclosed photos of the lock and broken piece, They called back, explained they would have to search for a similar lock ... and that was the last I heard from them. An update would be appreciated.

This company is truly exceptional. Their level of service, professionalism, and attention to detail…read moreare second to none. In a time when outstanding customer service seems increasingly rare, they consistently go above and beyond. They are a rare breed these days. I was also amazed to receive my order within just two days, especially considering I am in Montréal and they are based in Toronto. That kind of efficiency and commitment to customer satisfaction is hard to find. Highly recommended.

I wanted a spare key for my toolbox and they delivered to my house super quickly. Great customer…read moreservice as they even threw in a little bonus gift of a lucky key. I thought that was cute. Thank you

If you're unlucky enough to lose your apartment or car key (lost, broken, stolen...), get ready for…read morequite the quest. First, you'll likely need a replacement urgently. Second, you definitely don't want that duplicate ending up in the wrong hands. Third, there's no shortage of people looking to profit from your misfortune -- especially car dealerships, if you turn to them for a new key. I recently found myself in just such a situation when I needed a new key for my car. A Google search for "car locksmith" returned a bunch of sponsored ads promising instant service, low prices, and mobile visits. But once you call them, it turns out that the "family-owned business with 25 years of experience" has no physical address or real reviews. And the advertised price? It suddenly triples or even quadruples. One "24/7 service" promised to call me back to schedule a visit -- and then simply disappeared for two days. Eventually, I searched for "nearest car locksmith" and chose a place with a real address, plenty of positive reviews on Google, and a strong reputation on Yelp. After a short phone call, we agreed on a time. Fifteen minutes later, I arrived, and within an hour I had two brand new keys for my Mitsubishi in my hands. In that time, the locksmith -- his name is Sam Habib -- cut the keys, programmed them, tested them, offered me coffee, and even gave me a chocolate. Excellent professional service, friendly attitude, and very reasonable prices. I successfully completed my quest!

The owner is very friendly and professional.I had my key done in about ten minutes.Excellent…read moreservice.The quality and pricing were great. Very satisfied.

I highly recommend this company. they are efficient, pleasant and reliable. I definitely will call…read morethem again and recommend them to all my friends. Judy

I contacted Icarus Services yesterday to repair a bedroom window at my sister's home. The…read moretechnician arrived while I was not present. He began the repair and initially quoted approximately $350. My sister was surprised by the high price, but because the window was unstable and at risk of falling, she felt pressured to proceed. After about 10 minutes of work, during which he had already removed the window from its frame, the technician informed her that the repair would actually cost $530, claiming he had discovered additional issues. At that point, my sister felt she had no choice but to agree, since the window was already removed and she could not stop the repair midway. The entire repair took about 40 minutes. The parts he replaced--shown in the attached photos--cost approximately $75 when purchased retail. This means the company charged $465 for 40 minutes of labour, which is unreasonable by any industry standard. At the end of the job, the technician requested cash payment, stating that he would "not charge taxes" if paid in cash. This is highly unprofessional and raises serious concerns. The following day, I contacted management to file a complaint. They were dismissive and only provided a receipt after I insisted and mentioned the technician's cash request. The receipt they issued is not itemized--no breakdown of parts, labour, or time spent--despite my request. This lack of transparency is unacceptable and appears intentional. I have home camera footage confirming the technician was present for only 40-45 minutes. I also have proof of the actual part costs. There is no justification for the inflated price, the mid job price increase, or the refusal to provide an itemized invoice. Lessons learned (and advice for others): * Always demand a final price before any work begins. * Never allow a contractor to change the price mid job. * Request an itemized estimate (parts + labour) before they start. * Ensure the time billed matches the actual time spent. * Always insist on an itemized receipt. A vague receipt is a red flag. I acknowledge that I made the mistake of allowing the work to begin without a confirmed final price, and my sister felt pressured. However, the company's behaviour--price changes mid job, refusal to itemize, and a request for cash to avoid taxes--is unacceptable and unprofessional. In my experience, this company's practices are predatory, and I would strongly caution others to avoid them