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The Sandbucket Grill

3.0 (1 review)

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15 years ago

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Surf's Up Grill and Bar

Surf's Up Grill and Bar

3.7
(294 reviews)
0.1 mi
•$$

We had a pretty big carry out order. The staff were very efficient & our food was delicious. They…read moredid an excellent job in getting our order complete. The manager came out to check on people waiting, which was a nice touch!

Terrible experience and didn't even get to eat. Our family…read moreof four went for dinner Friday night around 6:30pm. We were told 45 minute wait and 6 parties ahead of us which was no problem. We grabbed some cold drinks at the bar area and walked the pier for about 40 minutes then came back to wait inside. After 55 minutes we asked the hostess how much longer and she said there were 3 parties ahead of us. Odd that in almost an hour they only sat 3 tables? My husband and kids went outside for a bit and I noticed there had been 3-4 tables outside that had been empty since we were on the pier. I went back to the hostess (this was after well over an hour of waiting) and asked why the tables outside had been empty for so long with so many people waiting and we requested outside seating at checkin. She stated the cooking staff was overwhelmed so they were ALL taking a break. I have never in my life heard of such. If you cannot accommodate for the amount of tables you have in your restaurant you should NOT be in business. I also heard another hostess complaining after a lady asked about their table as well because it had been way past the what she was told. After the woman walked out due to the long wait I heard her say loudly "it's just an estimate, it's not a guaranteed time" with an attitude. I then asked if we could get a voucher for us paying for parking, since we only paid to eat there. She stated we'd get one after we ate. I said we are not eating now, we have waited close to an hour and half so we were leaving. She told me they couldn't give us a parking voucher because we hadn't eaten yet. We DID pay for drinks at the bar and waited an hour and half and were never seated, and had to pay for our wasted time (to park there) leaving with no service and empty stomachs. That has to be the worst experience we've ever had at a restaurant anywhere. We own a vacation home in EI and that is the last time we'll ever visit that establishment again.

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Surf's Up Grill and Bar
Surf's Up Grill and Bar
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The Sandbucket Grill - tradamerican - Updated July 2026

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