Jason has taken care of our rental house for years. The service is exceptional and the price is…read morefair. The truck showed up as scheduled and made quick work of the clean out. He also made recommendations on what is safe to dispose of .

First time I've used CWS and I would definitely use again. Called 2 days ago to schedule a clean…read moreout of my septic tank. The office person was friendly and efficient. Truck showed up at 9:45 (scheduled window was between 9:30 and 11:30.) Spent some time locating the tank lid and hack the job done by 11:00. Even installed a replacement lid since my old one was cracked and broken down. Fair, reasonable price. Highly recommend.

Showed up on time. Worked efficiently and did a good job. Pumped my septic tank for the going…read moreprice. Actually $100 less than one place I called.

From the owner: We are a family owned and operated well and septic service business.read more

A plus service! Pleasant, prompt, courteous, customer oriented, but not trying to sell you what…read moreyou don't need. 10 stars! Would definitely recommend ( and have for that matter!) Awesome team all around.

This company is a GREAT business to work with. They are a *10*star service for sure. They are a…read morefamily owned, faith based, business that you can stand on their word. I recommend this is the place to start if you have a septic problem. Thorough, timely & trust worthy.

Had a clogged toilet at a home i am renting. The technician showed up on time and explained…read moreeverything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

Very professional and fair. I was extremely impressed by the service and integrity of Mr. Rooter of…read moreRichmond. They installed a new gas hot water heater in my home a year ago. I thought they did a great job. The equipment that they installed was top quality and the plumbers who did the work were courteous, respectful of my home and knowledgeable. This year, I had a plumbing inspection by a third party who informed me that due to code, I needed an expansion tank for the heater. I called Mr. Rooter to inquire and they sent the original plumber to inspect. They agreed to install the tank at no cost to me other than for the tank and pipe, which I did not purchase the first time. Very fair indeed and they were extremely courteous during the discussion we had. I would recommend Mr. Rooter of Richmond.

Great service, fast, affordable, knowledgeable, answered every question I had without hesitation…read more We would hope not to have to call them back however, will do so if other repairs are needed. G. family

I chose Gentry Well Works to install my well in 2019 when my home was built. There were some…read moreproblems in the beginning (sand coming through the lines) so they raised the pump. I've had small problems since, however nothing major until about a month and half ago when I went to surprise my boyfriend's 5-year-old with a kiddie pool. After running the hose some, the pool was muddy/full of sand. Gentry came out and said there was a crack in the foundation and raised the pump some more. The well will no longer hold water. When checking on the well, there is 27 feet until I get to any water. I extended the measuring tape as far as it would go, and it hit 30 feet. Both proposals Gentry gave me said the well would be a minimum of 35 feet. A few days before that, Hunter (Gentry worker) told my mother that they hit rock on the bottom of the well so it can't be dug any deeper. We paid $360 for 4500 gallons of water on 7/22 to Hydro Pools. The person filled the well at least a few times and it kept draining back down where it is 27 feet until water is reachable again. Gentry was closed by the time all of this happened on Friday, so we reached back out to them on Monday, and they basically told us too bad because it has been more than 3 years (barely). They do not back their work at all; no one from that company is willing to help. There were even a few times we never received a call back! It has now been over a month and half with no water and with a five-year-old living in the household it makes things even harder. I also have ankylosing spondylitis and when my boyfriend isn't around to carry the buckets and water jugs, I have to do it. It is taking a huge toll on all our mental (and my physical) health. Since I have to have a whole new well installed, I have been in contact with the health department and other places to get permits and hopefully a grant to help with this extra expense that shouldn't have occurred.

Great service, kept me updated, and very timely. This kind of service is hard to find these days.read more

From the owner: Fire Protection Systems and Backflow Prevention Device Inspection and Testing Service.read more

They installed new PEX from meter to the house and then they determined that a whole house re-pipe…read morewas in order since it was 100 year old galvanized. The work was great and the plumbers on site were on time and busy each day. I would highly recommend them for your plumbing repair or upgrade needs.

Technician was great the one time they showed up! Customer service was a zero!!!…read more 1. Showed up two hours prior to scheduled appointment then sent me a text while I'm on the phone with them to confirm wrong time 2. Called me during the rescheduled visit to cancel and had to wait another three days 3. Took 13 days to get ahold of customer service to follow up about incomplete job AND to pay service fee 4. Scheduled to come on Thursday (July 7th) between 1 and 5 and no one called or showed up. I called and emailed the company to no avail! Horrible company to work with!!