They were the first ones to respond to my request on Angi, and ultimately the ones I picked for…read morewhat I needed help with. So, I have a home warranty plan but...what I had was considered "a fixture" issue so I was on my own! (I might be looking for a different home warranty company now, lol). So Nick came over and talked with me and was really helpful. I had told him what was going on and it turned out that the real issue was my house's main water shutoff. That's major to me, and I liked the honesty as I was shown the list of pricing so I understood that these were set prices and that made me feel safer, like someone wasn't just trying to give a higher cost because I'm a woman. You may laugh but I still see that practice, so that was good to see. I called two other places and one (Benjamin Franklin) actually wanted to charge $350 dollars more for the same work, and then came down in price to be just $100 more than Southern...I know I'll never call Benjamin Franklin! I really had a good experience with Southern Plumbing and Nick was very helpful, prompt, did clean work that has a warranty, and I recommend this company.

Called for a tankless water heater issue. Very responsive; the techs came out in less than an…read morehour! After several minutes diagnosing the problem, the conferred with the manufacturer over FaceTime. I had never seen that before, but it added to my confidence in getting my issue fixed. They ordered the required part, and they came out two days later to install it and drain my lines. They temporarily got my hot water running until they could install the new part. Price was very reasonable, and the communicated with me over text and email so I knew what was going on the entire time. Highly recommend this outfit!

I received conflicting information from different employees. Professionalism was poor. No…read morecustomer service whatsoever. It's a sad shame that new management has no respect for its customers and their business name. Never again.

Used them at least twice to inspect my septic. The advice to use septic tablets was genius. Glad…read morethey're available. Very timely.

Great guy! Professional and knowledgeable…read more We highly recommend working with Buddy for your septic service needs.

Great family owned business!!! Showed up when they said they were going to show up and did a…read morefantastic job!

Had a clogged toilet at a home i am renting. The technician showed up on time and explained…read moreeverything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

Very professional and fair. I was extremely impressed by the service and integrity of Mr. Rooter of…read moreRichmond. They installed a new gas hot water heater in my home a year ago. I thought they did a great job. The equipment that they installed was top quality and the plumbers who did the work were courteous, respectful of my home and knowledgeable. This year, I had a plumbing inspection by a third party who informed me that due to code, I needed an expansion tank for the heater. I called Mr. Rooter to inquire and they sent the original plumber to inspect. They agreed to install the tank at no cost to me other than for the tank and pipe, which I did not purchase the first time. Very fair indeed and they were extremely courteous during the discussion we had. I would recommend Mr. Rooter of Richmond.

Joe at Virginia Septic Service and Repair of Powhatan, VA is amiable, knowledgeable, and most…read morewilling to help. 10 stars for that. It can be difficult to reach him, but once you do, you won't be sorry.

Joe just completed work today at our old farmhouse. He did an amazing job replacing the crumbling…read moreinfrastructure and upgrading the tank and distribution box of our septic system. First step in making this house our home. High quality. So.satisfied. I highly recommend VSSR. They are reasonably priced for an expensive undertaking and worth every penny. Joe left the area neat and orderly throughout the job. Thank you again Joe !!!

Locating an old septic tank and pump it out! The 1st team was not successful but returned with…read moreanother crew to help them with location of tank! They went the extra mile to help as a team effort! I will continue using them for additional locations! I will highly recommend them to my friends!

We had a very large tree fall across our septic tank and drain field during the last ice storm…read more Called C&W, which happened to be the guys who dug everything for the previous owners. After a bit of scheduling confusion, they came out the same day originally scheduled and couldn't have been more professional. No surprises or extra charges. Will be the company we continue using for all future work. Highly recommend.

OMG what can I say. Made my appointment to have the septic pumped and Bill was on time. He told me…read moreeverything as he did it. Very polite great conversation and very professional. Then we found out we needed a water test and and inspection of the septic. Made the appointment Bill showed up on time and he was ready to go. He knew where to look and with help from my husband he was done in an hour. And he advised us on testing the water, which was a big help. I appreciate The Septic Doctor and Bill for everything. He's great.

Called because my septic alarm was going off. They came out and said I needed to replace the…read moreaerator which would cost $950. I called for a second opinion and was told my aerator was fine. The gentleman even pulled it out and plugged it into an outside receptacle and it was working fine. He said it was the septic box on the house that had gone bad. If I had not gotten a second opinion I would have paid $950 for an aerator I didn't need plus they charged me $220 for the service call!

We have used Stemmle several times over the past 10 years. While the quality of work has been…read moreconsistently good, the charges have been anything other than fair and reasonable. They certainly come across as a business that is trying to get everything out of you that they can. It's a culture that hasn't changed. Some years ago Stemmle did work and gave us the option to have the invoice mailed. Four days later their office called at 7:30 AM waking up my wife while tearing into her - nasty! This was in violation of VA DPOR regulations. The invoice arrived the next day. The last time we had Stemmle do work at our residence, it involved two technicians spending 10 minutes to snake our drain. They charged over $500. Clowns. We are done.

I'll start off by all the negative reviews and sorry they had a bad experience…read more I however, had an excellent experience. They called ahead of time the day of service and notified how soon the driver would be at my location. The service fee to come out is 79.00 which was told to me over the phone before I decided to have them come out. They worked with my on payment too. The service was thorough, and they listened to my questions and answered /explained if I had concerns. They job area was cleaned after work and they wore masks because of the CoViD-19 time and expressed they had had their shots as well. I've called them from a distribution box that's wasn't sealed on my my house being built in 1958 to just basic hearing of constant water running and I needed it checked. I've had them come out for major to basic work m, and have been impressed both times. Timeframe of work 2019-2021. Hope this helps

This place is very unprofessional and the owner is very rude. Will never do business with them…read moreagain!! ~angry from Amelia