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    The Source

    5.0 (1 review)
    Open 10:00 am - 8:00 pm

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    1 year ago

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    Memory Express

    Memory Express

    2.8(92 reviews)
    23.1 km
    $$

    Ordered literally all of the parts of my new PC from them. Had someone else pick it up so I didn't…read moremeet the staff in person but apparently they were very nice. They even suggested a different mobo of the same price that ended up even better (kinda). I didn't even expect to get everything but I guess they had the case and PSU I was looking for in stock and better yet price-matched without asking. Everything was exactly as expected. Only thing is the motherboard they suggested had a semi-known compatibility issue with my exact SSD (MSI Pro X870-P, wd_black SN850X). It certainly would have been nice for them to have known this but perhaps asking this of a lone technician is a bit much. I had to order a 3rd party SSD heatsink from them because of this which was a waste of money but it at least shipped very quickly and without issue. If I ever upgrade my PC in the future they will definitely be the first place I look.

    I have been shopping at Memory Express for years and have never been disappointed. The staff are…read moregreat and knowledgeable and the techs are quick and thorough. I bought the MSI MAG PANO 100L PZ black case and I am in love with it. I needed more space to fit my new RAM and Graphics card as well as the existing fans and this case does not disappoint! I love3 how spacious it is, and that I can see all of the RGB on my components. It is easy to get in to for cleaning and dusting and should I chose to expand my system, I won't need another case. I initially chose this case for the looks online, but now that I have it, I am impressed with the overall aesthetics.

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    The Source

    The Source

    1.0(3 reviews)
    9.7 km

    Terrible experience at The Source in Cross Iron Mills (Calgary, Alberta) today - Tuesday, November…read more24, 2020. The staff did not honour the deal that was posted on the website. When I asked to speak with the manager, the staff claimed to have spoken with the manager over the phone but the call was made in the back room so I don't even know if the call actually took place. When I asked again to speak directly with the manager the staff would not make the phone call and would not give me the manager's phone number. I do not understand why I was not permitted to speak to the manager myself to sort things out - as a consumer, I believe that items should be sold as advertised, not decided on the whim of the front-end staff. What a poorly run store with very arrogant and rude staff. I absolutely do not recommend shopping at this store.

    TL,DR; no accountability, rude service, made customer go do all the dirty work, openly argued/…read moreignored me in front of other customers; turns out this is the store manager. Never going to the source again, especially this store. I am outraged with the single worst customer experience ever. I had to deal with the store manager on multiple occasions over the return of my faulty iPhone 7 that I had for 2 days with an over heating battery. My battery was dead when I arrived so when I was asked to present my phone for inspection they plugged it in to check if they could replicate the problem. So I'm standing here for 10 minutes wondering what's going on at this stage and I figure I would ask, "what are we doing here?" To which receive flat, "we're testing your phone." Uncertain about what this meant I probed on, "what are you testing?" The man looks up annoyed and say, "to see if your battery broken." So I'm taken a back and buddy turns right back to his screen without further explanation. He finally picks up my phone a few minutes later and remarks to coworker that yes, the phone is overheating. So I take the opportunity to ask, about returning the phone because I want the iPhone 7 plus. This clerk informs me that I can not because I have used my phone for 90 minutes where as to return the phone I must have used it for less than 30. I voice that I think this is ridiculous because a) I'm looking to upgrade, b) he's giving me brand new phone anyway and c) I have had the phone for all of 48 hrs. He insisted that I could not return the phone citing the usage policy. When I complained and asked to escalate the issue he proceeded to hand me the store phone to take it up with Bell (my service provider.) I'm annoyed at this point so I complain that I bought the phone from the source and that they should have to take the phone back. Buddy repeat himself and says I need to take up with Bell. Now I'm annoyed with his customer service, so I ask, "so how are you helping me here?", he tells me that he's replacing the phone for me to which I complain that doesn't help me if I'm looking to upgrade, it just means I'm stuck with a brand new phone instead of a broken one with no usage minutes that somebody is going to have to take back so that I can get my upgrade. Guy dismisses my complaint citing the over usage and says take up with Bell. I'm completely frustrated at this point by the service, policy and attitude of this guy. So I demand for my broken phone and figure that if Bell is the one that will be taking my phone back, I'll deal with them. Continued in Part 2

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    The Source - mobilephones - Updated July 2026

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