When Chase first introduced no-envelope ATMs, I thought "so what?" Today, I used one…read more I think I'm in love. The ATM sucked up the check, aligned it perfectly, read the amount on the check, asked for confirmation of the amount and even offered a printout of the check image. Amazing. My entire transaction, performed while straddling a running moped, took less than 2 minutes. Also, the staff inside the bank always is fast, friendly and helpful. They don't mind if you forgot to fill out a slip or want your withdrawal in odd denominations.

My broker developed a Life Insurance for my parents years ago with this bank…read more Since my parents passing it has been like dealing with a kids lemonade stand business trying to get anything resolved. Although some of the issues might not be all their fault, it is still difficult getting ahold of the contact person and ant concrete results. I have had better resultss procurring a box store rebate then getting a legitimate life insurance claim resolved.

Stay away from this bank!! It starts out great, but they will SCREW you eventually. I was with…read morethem for nearly 11 years, and that's my fault, but the fees for small business banking are ridiculous. Promises, promises.... then no follow through. I moved my business elsewhere with absolutely no fees. STAY AWAY. You have been warned.

Used to be a part of WPCU but the lines seemed to be growing and their service wasn't keeping up…read more When I switched to Day Air I was relieved when the lines were short and their service was awesome. They even have a play area my son could play at while I took care of my finances. Don't be fooled by these huge credit unions out there. They are no different than banks. Stick with smaller credit unions that provide quality service and support the community.

My mother passed away unexpectly and I wanted to keep her car and kept making her payments as to…read morekeep everything current until her life insurance came so I could pay off her loan. In June I made the payment early and went in and took her death notice and talked to a associate and explained I needed the pay off as to arrange a date to bring cashiers check in and pay for car. They gave me a pay off date and amount. I left there thinking all was good and woke up the next more to a man repossing the car!!! I was in shock and explained it must be a mistake and asked him to allow me to call them before he took the car. I did and this incredible nasty man gets on the phone with and says I must allow them to take the car and whoever I talked to was mistaken. I explained I was there day before and had a written pay off and the car was actually in probate so the title would be put in my name. He said I had 15 days to get a letter of authority from probate court and pay off the loan or they would sell it at public auction!! It added insult to injury after losing my mom and was still in shock. I thought I had done the right thing by keeping payments current and letting them no I wanted to pay off the loan and even arrange the date. They were ugly and nasty and made a already awful situation in my life even worse. If the payments had been behind, Then I could had understood this but being I was there in good faith the day before? I called my lawyer and he expeditied the letter of authority through probate when he found out they took the car. They sent me a certified letter and gave me the pay off and added 400 dollars for the repo charge? I go down with cashier check in hand and my letter of authority and then tried to say I owed 20.00 bucks more? I could not believe this? Then they release the lean and I drive to Huber Heights to collect my car and the repo guy told me when he took car tehre would no charge on there end for holding the car and find out they want 200 in cash only? When driving home I start to notice a strange noise? I discovered after taking my car to my repair guy that the noise was my tire and I had just months ago had all brand new tires put on the car. He said one tire had a huge dropping bald spot? When I asked what caused that, He said he had only seen this in repo situations where they drug the car off of trailer. So now, I have to replace the tire. My advice to anyone is avoid Day Air Credit Union as there not professional and there behavior was at best shady.

Went in as a first-time home buyer. Left feeling discouraged and with no hope. Was told everything…read morewe didn't have to get approved for a home loan, VA or otherwise. Matter of fact, we were told we wouldn't be able to get any government help because of our credit score. So this place and the man we talked with was of no help and left us feeling hopeless. Only thing he did was get us the paperwork to fill out to get a certificate from the VA.

From the owner: We're a family of community banking teams driven by strong, local leadership. We combine the…read moreresources of a national bank with reliable, personalized service that's led to relationships spanning generations. Our size and strength give you flexible banking options including extensive branch and ATM coverage, as well as secure digital services to help you manage your money anytime, anywhere. We believe you should bank the way you want, so whether it's a home or vehicle loan, business loan or line of credit, your financial goals are our top priority. From personal connections to large partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. Member FDIC | Equal Housing Lender

I love this bank! I started coming here since last year, when my bank at the time closed. So many…read morepeople from my old bank came here, so it was like seeing friends. I serve as Treasurer if my singles group, so I was able to get a checking account open for us also, since we also banked at the bank that closed. I felt I did the right thing for myself and my singles group, and you will, too, by coming to Merchants Bank of Indiana.