I first discovered this place as they were offering free neutering for male cats on a special day…read more We took our cat in and we were so impressed with the operation. Dr. Chris is the sole vet and he tends to all the animals. I really like this about the Normanby vets because it's always the same person looking after your pet. We have returned here with our cat ever since the free neutering day and we have always been really happy with the care our cat receives and the prices. This vet doesn't seem focused on profit like some others I have been to in the past. Their website is also really thoughtful offering tips and advice on how to care for your pets from fireworks to ageing to weight control it just shows they are always looking to help.

The vets and vet nurses here are absolutely amazing!! I have had to bring my dog here more often…read morethat I would have liked to considering he is only 6. He has been here for 2 major operations and had other procedures such as dental work and x-rays done here as well as all the usual check up and vaccinations. The level of both professionalism and empathy that the staff have here is incredible. Our vet KV is the best, she takes such good care of my dog, she saved his life, I completely trust her with Sebastian. As well as the vet services, my dog is a sensitive soul who requires special Hill Diet formulated vet food. When ever we are due to run out the nurse calls us up to remind us to re order. When the food arrives she calls so we get it straight away. Their communication is great too, if you have an animal in their care they are available after hours, they really care about the animals and that is why they are so awesome at what they do.

So 13/01/2018 found me at Mt Eden Pet Doctors (first time I have ever been there) with my little 10…read moreMonth Persian kitten (Nyx) as she has breathing difficulty because of her pushed in nose, and needed a consultation to refer me to a specialist. When I arrived at the vets Nyx was quite distressed from having being taken far out of her comfort zone, not having her brother around didn't help either and with her breathing difficulties it wasn't exactly a great combination and at this point it started stressing me out. There was a little yorkshire terrier puppy in the waiting room too, who had not taken any notice of Nyx (nor Nyx of it) and there was nothing stressful nor any tension between the two. Out of nowhere this vet nurse shows up and snatches my carry-case with Nyx inside and says its no good to have the two in the same room then proceeds to put my cat away in an empty consultation room, and Nyx who was already stressed out at this point began TO ABSOLUTELY LOOSE HER MIND! She was screeching at the top of her voice and thrashing herself around her cage, something I have never ever ever seen her do before. The nurse just closed the door on Nyx and began chatting away with the owner of the puppy not paying any mind to Nyx and her clear distress to the situation. Let me stress once again SHE HAS BREATHING DIFFICULTIES!!!!! I barged in the room and made my presence known to little Nyx (taking her back to the waiting room despite the looks I received from the all knowing vet nurse) and immediately she calmed down, stopped screaming and thrashing around, and tamed it down to a occasional meow of distress. However because of the performance she was left completely unable to breath out of her nose, and was left panting like a dog... drooling and looking absolutely miserable. You'd think they would have had some sense of urgency about getting my cat seen to.... HALF AN HOUR AFTER OUR APPOINTMENT TIME they decide to see Nyx. HALF AN HOUR my baby was left GASPING for breath! The vet proceeded to spend a full 15 minutes (With Nyx still hyperventilating in her carrier) telling me about how terrible I am for owning a Persian, what an unfortunate breed they are, and how in her home country they are banned from advertising with these cats so as to prevent people from buying them. Im not sure why she decided that I was the perfect person to tell this too. I own two of them. And love them like my own flesh and blood. I tell everyone I know that I birthed these babies, and I'm not sure how she expected me to respond but she was greeted stoney silence and a face like thunder. At this point I was well beyond the point of leaving and screeching like a bleeding banchee on my way out whilst protectively clutching my baby to my chest. But I didn't want to have to put Nyx through any of this again. So I was relying heavily on this vet giving me a prognosis and referring me to a specialist. Finally she decided her speech was not going well and it was time to look at Nyx. Nyx stepped out of her carrier on the examination table and started walking towards me, but was rudely stopped by the vet who promptly stopped her in place by shoving her face straight into the table and holding her there. Once again should I mention NYX HAS A BREATHING PROBLEM THAT HAS BEEN FLARED UP BECAUSE Of YOUR STAFF AND IGNORED FOR 30MINS, you are smothering her face down, causing her to panic once again!!!Every other vet visit she usually just sits on the table and looks annoyed while the vet pokes and prods, and this lady was being completely unreasonable. She then flicks Nyx's mouth open to look at her teeth. And promptly states "oh well that's no good" "Do you see her inflamed gums, there's a 70% chance she has feline HIV (FIV). There's no cure/treatment and she will eventually die after a few short years. Potentially the specialists might not be able to operate for her breathing condition dependent on the FIV results" She's said that they could test for it, but not today because they don't run tests over the weekend. So we are purely going on speculation over inflamed gums. She Listens to her chest and gasps at how flared up it is, that she can hear how Nyx is absolutely pulling for air (Nothing to do with her treatment while at this place ~sarcasm~) I spent the entirety of yesterday in tears and a state of dismay with thoughts of my babies withering away from a virus attacking their immune system and the terrible way Nyx was treated there. I couldn't say sorry enough to her! (TLDR) If you have a sensitive cat with separation anxiety, and prefer your bad news be delivered to you in a sensitive manner, not 100% based off speculation, without option of further clarification on the matter .... Pet Doctors Mt Eden is not the vet for you! In fact I would not recommend ANY animal be treated by them..

Last year my husband and I moved to New Zealand, we bought our feline friend with us - he is a…read moreresilient, well-travelled kitty! We found the Auckland Cat Practice online when searching for a cattery to house our friend whilst we looked for a place to live. He arrived a week after we did, however we still didn't have a place for several weeks after our arrival, so he lived with these lovely people until then. The were situated down the road in Mt Eden at that stage, having since updated the cattery facilities to house more furry visitors in the Three Kings new premise. My cat loves people and attention so much that when we take him to the vet they can rarely check his heart beat for the over powering purrrr of happiness coming out of him, so I knew that he would win all the staff over with his loveliness, but of course I was still a bit nervous. The staff here really did go out of their way to help us settle in and accommodate our precarious situation, I was, and still am very appreciative of that. We would often arrive for visits and our boy was sitting on the reception desk making himself quite at home! I have rated Auckland Cat Practice particularly in regards to their cattery and staff, kindness and attention to detail were exceptional.

I used this cattery as my usual one was full over the long weekend. They sounded great on paper,…read moreparticularly for senior cats with medication needs, which I have. Checking my cat in was fine - I filled out a form detailing his usual medication (which I brought with me to give to them), and his special diet (which they assured me over the phone they often feed the cats anyway, and had plenty of to give him). He was weighed and given a cursory mouth check, then whisked away into the building somewhere. I was told he would be given a senior health check for free while he was there, I gave them his blanket and we left. Picking him up was a different matter. There was one person at the desk, and she wasn't particularly friendly. We gave her our cage, and she took it out back, then came back out and wandered about counting stock until the phone rang, whereupon she informed us they were having some trouble with our cat, and she would go and get him. Now, our cat doesn't like going into his cage (what cat does?) but it's quite simple - just lift the lid, pop him in, and close the lid. We do it all the time. So she emerges with the cat, swinging the cage and the poor cat is splay-legged, and wailing loudly. She hands him over with the medication, and says goodbye. I had to ask for his blanket, and also ask whether or not he'd had his medication. There was no mention of the health check, whether or not it was done or what the results of it were. Very perfunctory. The biggest problem, though, is that I don't believe they fed him the right food, as my poor cat has had terrible diarrhea since coming back home (he has been to a cattery before where we physically gave them the food without incident in this regards). He has IBS and we've worked very hard to get him to a point where he's on the right food and solid, regular bowel movements, and now we're back to square one again. I won't be taking him back there, and I'd encourage anyone else to double-triple check that the staff know what your cats needs are and whether or not they can properly care for them before leaving them there.

This vets has an excellent cattery out the back which we use all the time when we go away. We like…read moreit because it is right near the vet clinic and surgery, so if anything goes wrong while our cats are in cattery care, qualified vets and nurses are really close which is reassuring. Our male cat is very timid and here they monitor and record each cat's behaviour regarding eating etc. If a cat doesn't touch its food for more than two days in a row that cat is then moved in to the vet clinic for closer monitoring and care. We also take our dog here for general care, they are really good at letting you know when your pet is due for it's injections as they send a courtesy letter. This place is not cheap, in fact it is probably one of the most expensive vet clinics I have come across, however that being said they really do know what they are doing here and the medical care that they provide in incomparable in my opinion.

Was absolutely disgusted. Was charged $1600 For a cat that doesn't need surgery and just stayed…read moreovernight with a little bit of medication. And then they said would you like the premium or the standard service which I thought was disgusting!! And the lady behind the till had a grin on her face after saying that l will never go back to this money grabing joke of a vet!!! If you really care about your pets dont bring them here!!!

All vets love animals. No matter where you go the vets and vet nurses love animals and give great…read moreservice. Having grown up with a variety of pets, my family have trialled a number of local veterinary services over the years, and in the last few years we have settled on the St Lukes Vet Clinic. Not only are they great with your treasured pet while it is there, St Lukes Vets also provide brilliant follow up service. When my cats went to this vet to get fixed, they rang the next day to make sure both the kittens were doing okay, and a few months later we got follow up letters that were actually addressed to the kittens. It was too cute! Like most vets, the staff at this veterinary clinic are also very caring and trustworthy. You really feel like your pets are receiving the best care at St Lukes Veterinary Clinic. Though not necessarily the easiest place to get in and out of on a busy day due to being located right by the Westfield shopping mall, it's still definitely worth persevering with! Bonus: St Lukes Vet Clinic is open six days a week, so don't panic if you can't get there during the week, they're for a while on Saturdays too!

Steve Botts is the greatest veterinarian and he works out of Green Bay…read more He is a no nonsense vet who gives us practical advice about our moggies and pooches. When they do need surgical intervention, we never feel as though we've been ripped off and always get the best service. Our Labrador may not concur as since the big snip she's not wanted to step through the surgery door. Oh yes, they do remember! However, she never has a choice and actually, she would probably agree that there are some incredibly good things to sniff in the waiting room including any other animals who might be waiting, or the dog chow and toys for sale. Sometimes, if she's really good, she gets a treat before she sees Steve. Always after the visit and this is what makes it worthwhile, in the eyes of a Labrador, to visit the vet.

Steve Botts is the greatest veterinarian and he works out of Green Bay. I have known him for my…read morewhole life (26 years) and he has been nothing but accommodating and helpful. However, due to their current workload he is not taking on any new clients unless they are family members.

Unfortunately I can't give them zero stars…read more Stay away - run to the hills. Nine months ago I took my puppy to them with breathing issues; they brushed it off and said he must lose some weight as a solution. He died recently - when another Vet (couldn't get an appointment with them in an emergency) examined him and found he had lung disease.

Had to put our beloved 16+ year old dog to sleep. The staff were wonderful and caring. The Vet…read more(Lachlan) explained the complete process in a very caring and respectful manner. Very gentle with our dog. We would like to recommend these Vets

This was our vet for many years until they closed down. We tried other vets but decided to give…read morethem a try when they reopened. Jo Lin is great to deal with and has given our cats excellent, caring attention. We've been thrilled with the service and highly recommend them.

Couldn't believe my luck. I had previously this morning walked away from another nearby vet clinic…read morehaving made an 8.20am appointment online stating it was for a vaccine booster for my kitten, showing up at 7.50am, waiting for the clinic to open (it did at 8.10am despite in the booking system displaying appointments from 8am) to be informed the vet would be late...a 40 min wait and the nurse who was at the clinic wasn't able to conduct the procedure so I would have to wait. Stuff that. I don't drive (part blind), had caught the bus. On the return bus ride home, drove past this place so got off the bus, walked in without an appointment, explained what happened and these guys looked after me from the get-go. Vaccinated my kitten, asked all the right questions re: eating and toilet habits, gave great care advice and were highly professional. Unbelieveable. Guaranteed return customer here. Won't name-drop the other vet but will leave feedback on this forum for them.

Sick pets suck, death warrants on very sick pets suck even more, but a friendly helpful and…read moresympathetic vet helps, I appreciate the help from Mr Singh and his team. They all work very hard and long hours. I had to take my beautiful boy (cat) in here today and was pleasantly surprised they didn't even charge me a consult fee, just the painkillers at $15. Eases the purse strings at least. Right next door a SPCA Op Shop has recently opened too.