So we've had this turf more than a decade and still have some people confuse it with real grass. It still looks great, holding up nicely. I wish they could tell me exact materials is made from. It's so old, they can't be sure. Don't wanna walk barefoot or have my chickens pecking at it if it is made of specific plastics. But still overall, very happy with the quality and how long it's lasted read more

well priced turf friendly staff if you can find your own installer you can save quite a bit read more

Had our backyard completed by AZ Turf Masters, after many quotes and careful consideration. They were the best quote for the most amount of work (630 sq ft of turf and rock all over). The work was done within 3 weeks of our quote, and it looks good however we do notice a few things that we wish that they would have done better and we were told they'd do but didn't do as discussed. But the end product looks good. read more

The Synthetic Grass Store - Before - Landscape Architects or Designers Near Me - Phoenix, Arizona

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I have nothing but good things to say about this company. From the beginning phone call, the estimate and finally, installation, all reps of this company were nothing short of professional and courteous. No question was left unanswered and their product knowledge of what would work best for our backyard was patiently answered. Icing on the cake was the job came out perfectly! read more

DO NOT USE THIS COMPANY They do not show up as promised Very poor communication We were sent workers who couldn't speak English. Nobody could Errors were made Needed a redo after a year on both lawns. The grass was loose. Not enough sand was applied on both lawns Workers would leave and not return Nobody answers the phones at the office. Workers told main office the job was done but they told us it needed more work and left us stranded. It would be to your detriment to contract with this company. Still waiting for assistance!!!!!!! read more

The installation crew did a great job. We are very pleased with the product and the install.

They did an excellent job of prepping the yard, laying the turf and cleaning up. They even investigated a leak that ended up being in our neighbors yard while shutting off our sprinkler zones. Joe was professional and very helpful and the crew was nice and helpful. I highly recommend Az Turf Masters. read more

The Synthetic Grass Store - Landscape Architects or Designers Near Me - Phoenix, Arizona

We got a hold of these guys for a small turf install for the side of our house. We wanted to have an area where our dogs could use the restroom and not have to do their business in the rocks. We had Brian come out and do the estimation and he was great. He quoted us a fair price for what we were looking to do. We had to wait about 6 months before we were able to get our install set up. Once we were ready, I contacted Brian again. This is where my review only gets 4 stars. Brian got back to me right away and told me that someone from the office would contact me for install. After a week with no phone calls and 3 different emails to Brian, he finally gave me the phone number to call myself. I called and talked to the person who was supposed to call me and she told me that my install was scheduled for the next week. Since they never called me to actually set up the install, I had made plans for that day (Wednesday). I had to change the install to 2 days later (Friday) than they had originally scheduled. The week of my install, the office called me on Tuesday saying that my install was set for the next day and they would be there between 7-11. I called them back and said that my install was not until Friday and her response was "yes is tomorrow alright though". When I told her no she said she would keep it on Friday. The guys came out on Friday on time and it took them about 4 hours for the install. They did a good job with the install and we are happy with the finished product. I am giving them 4 stars instead of 3 since we would use them again if we needed more turf. Other than that it would be a 3 star review due to the poor customer service in between estimate and install. read more

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Arizona Turf Masters did an amazing job on my little yard. Company rep Brian Hackler came out wearing a mask and was able to see my vision for the backyard. He took measurements of exactly where I wanted the turf. When I mentioned I planned to put rock on the small edge area he advised the company was able to help with that also. He quickly provided me a very competitive and reasonable quote for the work. Additionally they were able to get me in very quickly for install where other companies told me 2-3 months. The install crew showed up exactly at the time I was told and worked nonstop. Highly recommend this company. read more

The Synthetic Grass Store - Landscape Architects or Designers Near Me - Phoenix, Arizona

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We were referred to ATM by our neighbors, Chris Fisher came out and showed us a good space and size for our turf, explained the whole process and gave us a quote. We decided immediately to have ATM do the work. Within a couple days we got a call to set up and within another week they were at our house to install, the workers were great and very fast. They again explained everything about process. Our dogs LOVE their new play space! Highly recommend read more

The Synthetic Grass Store - Our new turf - Landscape Architects or Designers Near Me - Phoenix, Arizona

Job completed in 2 days not 3 ! Great job , men were respectful as if it was their home , thank you! read more

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Was about to re-sod the Bermuda in my north facing front yard for the 3rd time. While digging up the 15 year old Rain Bird sprinkler heads I ran into leaking valves, cracked pipes, and finally biting ant colony's. I was done, no more fighting this eyesore water guzzling, sprinkler leaking, lawn mowing, winter rye re-seeding total waste of time & money "real grass lawn" here in Arizona. Enough was Enough! I marched into the Synthetic Grass Superstore in Mesa and within 10 minutes picked out the natural looking 60 weight Kentucky Blue. Knowing better then to try an install it myself, a quick call to their sister company AZ Turf Masters had a designer at my doorstep when I got home. Chris listened carefully to my needs and the next thing I knew we worked out a raised contoured front lawn with a fully functional putting green, chipping fringe, with a full swing area in my limited space backyard. AZ Turf Master installed it yesterday, the practice area/putting green came out better then I imaged and the contoured front lawn looks absolutely amazing, no way anyone could tell it's synthetic. My neighbor commented on how good it looks, but snily said "yea but it won't last" ... little does he know. I can't wait to rub-it-in this fall when he out there re-seeding and my lawn still looks perfect. Thank you Chris and everyone at the Synthetic Grass Superstore & Arizona Turf Master you knocked it out of the park. Total 5 star experience!!! read more

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Brian H. on the sales side was great. Brian went the extra mile taking time out of his schedule, to measure, locate material and fabricate metal to cover a utility box, so the grass could be placed on top in order to complete the installation (no other turf company would do this!). The install crew was meticulous and friendly, they did a great job. Top notch! read more

Excellent options, fairly priced (higher end) but mostly everything in stock. Appreciate the diligent work and expertise behind the front desk. read more

Highly disappointed. Our small backyard project of gravel, paver border and turf that should have only taken "1-1/2 to 2 days" stretched out to 3 weeks, 3 different visits (2 of which were corrections) by 2 different crews. Week1: The scheduler ended up calling 90 minutes into the arrival window informing me the crew's truck broke down so she would have to reschedule for a different crew to come the following day, but that they would be provided the job details for our project. After 2 days of work, we inspected the backyard and immediately came across some discrepancies : 1. Crew never laid down the weed fabric base under the gravel, and left a large pile of gravel in the corner of our yard when it should have been spread on the sides of the house 2. the paver border was not straight and sunk down, and several issues with the corners not being done correctly 3. there were 2 large visible wrinkles in the turf along with fringes coming out from the seems, and the edges of the turf, 4. Crew left envirofill spilled all over the patio along with their other trash. 5. We also discovered the workers had been urinating on the side of our house, not only from the smell, but also from our dog who has been marking there ever since. We contacted the customer service rep regarding the corrections needed along with photos and advised about the urine. Week2: The scheduler had the same crew come back out that Friday to fix all discussed discrepancies. After inspecting second time: 1. Crew did lay the weed fabric on the sides of the house but did such a poor job re-laying the gravel evenly as most of it was piled up toward the house leaving large sections open where the weed fabric was visible, several piles of dirt, and about a foot of fabric showing with no gravel on it at all. Crew also forgot to lay fabric down under a section of gravel by window. 2. left large chips in pavers after correcting the sunken pavers 3. Messy job by adding concrete on the corners that should have been redone 4. Turf still had discrepancies and trash from the crew was left on our patio when we have a trash bin for use. Contacted rep again, provided pictures of discrepancies. Director of Operations came out to do a walkthrough, noted all issues and said he'd have an in house crew come out. Week3: The in house crew were by far the best - very courteous, respectful, clean, provided quality work on the corrections they were able to make, explained why they weren't able to do others, but that they would let the front office know, and left the backyard clean and tidy. They even gave a courtesy ring on the doorbell to let us know they were here to do the corrections as well as letting us know when they were done (which the first crew had not bothered to do either times). Ultimately, I wish the second crew would have been our first crew on this project because they were excellent, took pride in their work, seemed like experts in their craft and I highly doubt we would have had any issues afterward. I'm just glad this project is finally done. read more

What a great fantastic looking quality job. We had about 1600 sq ft to cover for both front and back yards including some more intricate strips and cuts. It all turned out amazing. They showed up when they said they would, and in two days were finished including leaving the job site clean. Highly recommend them for your job read more

I received excellent service from both Frank Ruiz and Chad Barber of AZ Turf Masters. I needed a dog run installed and Chad came out to provide an estimate. He took my specifications and made some suggestions which really helped make the final outcome look spectacular. The installation crew arrived right on schedule and did a great job. My dog loves her new grass and I am very impressed with the service from AZ Turf Masters! read more

12-28-21 They replaced about 400 square feet of artifical turf that was only 6 years old, but going bald with bare spots, the grass blades shedding, and looking like it was 50 years old. They did a great job and we now have a written warranty from a company that will hopefully be around down the road, just in case we have a similiar experience. They also lined both sides of our driveway with pavers and created a very nice curved walkway about 4' wide and 12' long to our side gate. Jeri, Frank, and David the lead installer were all totally professional, a job well done. read more

Absolutely thrilled with Arizona Turf Masters and the job they recently completed at our home. They replaced our dying sod with a beautiful, premium turf that came with a great warranty on both the product itself as well as the installation. The initial consultation with Chad was quick, educational, and not the least bit "pushy". They were able to get our job on the schedule much sooner than expected and had everything completed and cleaned up in less than a day's time. Communication was excellent and clear with no hiccups throughout the process, whatsoever. I highly recommend AZTM if you are looking for a premium product and a high-quality team to work with along the way. read more

The Synthetic Grass Store - Landscape Architects or Designers Near Me - Phoenix, Arizona

Jeri was very knowledgeable and helpful when she came to our home to give us an excellent quote. Arizona Turf Masters sells a quality product and they give you quality customer service as well. We love our new grass and will reccommend them to everyone! Thank you AZTM for your excellent product and service!! read more

We had Arizona Turf Masters replace our worn out putting green with new pet friendly turf. Jeri came out to our house promptly after I requested a quote on their website. She gave us an estimate for the project which was a fair and reasonable price. Once we agreed to the terms, they scheduled a time (within a couple of days) for their installers to come out and complete the work. They were there when they said they would be and did a fantastic job. They cleaned up after themselves and left no trace other than our beautiful new turf. I would highly recommend Jeri and her team at Arizona Turf Masters. read more

I want to preface my review by saying the end result is absolutely beautiful and I love the feel of the grass. The missing stars are merely for the details along the way. I'll explain in detail my concerns. This review is in no way an attempt to bash them, because I do like the work. It just was not a smooth/easy process like I hoped. Jeri was our sales rep and she came out and did the measure initially. It took us some time to go through with everything but she was helpful when I had text her with any questions. When it came time to commit to things, I sent her our landscape design plans that we had professionally made and she said there were some differences from her measurements so she came back to do a remeasure. Even though her initial measurements didn't match our plans quite right, in the end it worked out and no difference in price which I appreciate. We wanted the turf installed by the time of a party at end of August and she said if there was a delay on receiving pavers for the border of the grass, she would install the grass anyway with a plastic curbing and then do the real pavers at a later date so it could be ready for the party - this was also great. Concern #1 - Fast forward to install day - the crew showed up but Jeri wasn't there so I text her asking if she would be around at all. She said no and said they had detailed drawings of what was to be done and that I could run through it with them just to make sure we were on same page. Our plan was maybe a bit different than normal plans because we had the cornhole strip and then the big patch, and the lines had to follow parallel with the wall which is not parallel to the house. I ran through the plans with the guy and he said they knew what to do. I asked about pavers though and he said they weren't doing that. I asked him why and he said they didnt have the pavers in stock so they would schedule that in future when they received them to install. I asked if this meant he was installing the plastic curbing like promised and he said no, that the plastic curbing would look bad. I tried to call Jeri and she didnt answer my call so I text her instead - I walk back outside and Jeri is on the phone with the guy. She apparently worked it out with him for the pavers (which WERE in stock, so he was either dishonest or just mistaken). Concern #2 - Early into the install, we see them start dumping all the quarter minus over our gravel. This made my wife concerned so I contacted Jeri to ask about it. Initially, we were told gravel would be moved so I didn't understand why it was being covered. Jeri said this was normal and they were using it for the extra depth to make it level. Sounded ok at the time but I realized later the contract states up to 3" of Quarter Minus so I feel like they were just trying to save on cost. This will tie into concern #5. Concern #3 - As they got into laying pavers by our back wall, the angle of the paver line they were creating ended up being way off and was not parallel with the wall like it should have been. My wife corrected this luckily but it could have been bad if we hadn't noticed. They were able to take the pavers out of the mortar and move the line. This was clear in our landscape design plans we gave. Concern #4 - Later into the day they were nearly done with the big patch and made a mention of finishing up so we asked them about the cornhole strip (which hadnt been started at all). Turns out the guys had no idea about the cornhole strip at all and thought they were doing just the big patch. Miscommunication between office and crew. I asked him about when it would be done and again he claimed there was no pavers. Said they used up all they had. I contacted Jeri and she said this wasn't true - that there were more pavers and they would get the job done (again dishonest crew?) Because of this, they didn't do the cornhole strip that day, or the next day, but came back on Saturday (original install was Thursday, so only 2 days later). While its not the end of the world... it was just another thing in what was becoming a list of things that I had to stay on top of them for. Concern #5 - Going back to #2, because the gravel wasn't moved, after they finished the large area I realized it was a tripping hazard because there was a decent step down into gravel from the paver/grass area. I asked them to ensure the gravel from cornhole area gets moved so that way we aren't creating a liability for me when this is all finished. They said the gravel would be moved. When the cornhole area got installed however, they really didn't move the gravel and later claimed there wasn't enough to move (this isn't true though). Frank in the office argued with me saying there was nothing on contract for "demo" meaning to move the gravel - I told him I was just going by what Jeri told us. In the end after a bit of back and forth, Jeri did make it right and they brought me out some more gravel to eliminate the potential hazard. read more

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UPDATED REVIEW: The owner reached out to me swiftly after posting the previous review. he was not aware of current issues i had been experiencing. He apologized made a visit himself to inspect the green. After trying to roll it he agreed it needed to be replaced. Tim organized the date and time for the reinstall quickly and communicated at all times . I believe this was just a case of miss communication from a former employee. Thanks again to Tim and his turf masters team .last two photos are the new ones . Thanks again Tim read more

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What a great company to do business with. Great product selection, professional installation combined with competitive prices make for a great experience. What impressed me at the end besides the great look, was the cleanliness and the attention to detail provided by the installation crew. read more

Really did a great job. Leveled root issues and the new turf looks so much better. Awesome selection of turf and price ranges- even had pet proof anti-odor turf from Uzbekistan made from goats's wool! Very courteous and professional. I highly recommend. read more

We had turf installed in September 2019 which was a HUGE job. The turf was defective and they agreed after numerous photo documentation and even a visit by the company president. The turf should be replaced via the warranty. They continue to promise it will be done ASAP and then never a follow up to schedule. The outbreak of Covid-19 is no excuse as this has been an ongoing issue for months. We have been patient and are very disappointed in their service. We do NOT recommend this company! read more

I met Breanna at the Home and Landscape show about a year or two ago. She was the nicest and most knowledgeable out of all of the people that I met with at the show. I was so happy that a year to later when I was ready to pull the trigger that Breanna was still available to help me. The crew that did the installation was great as well. They were very nice to my dogs and left me some extra turf in case my dogs do any damage. My dogs and I are so happy with our new Turf! Thank you! read more

The Synthetic Grass Store - Landscape Architects or Designers Near Me - Phoenix, Arizona

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Got an estimate from Lisa P in 2018. Shocked at high price. We then waited 2 MORE YEARS until it became more common and more companies doing it. Emailed again and asked if price has come down yet. Mary C responds and says Lisa P no longer works there. Says price is still normal. We ended up waiting ANOTHER 6 months and then decided we would pay it. We wanted to see samples again at Mohawk location first. Walked in and said we wanted to set up for install. Frank R asked us where? Buckeye AZ. He said we had to go thru the Avondale location. Gave me Jeri E's business card. We left and called Jeri. She came out and estimated it $600 higher than the first high bill we got! She was also confused about how the grass was cut around or set under the boulders. The only thing I asked from Jeri was the name of the schools that had the Pacifico grass installed so we could see a large area of that color. She NEVER followed up with me on that info. I dug thru my old emails and replied back to Mary C to see if indeed she could or could not help us thru the Mohawk location. She was fine with it. We did a video call and looked at the yard. I asked about boulder cutting and drainage issues. She mentioned having Jeri come look at it. I said Jeri has already been here. She's the one that gave me wrong info. Mary said she would call Jeri and explain it. Mary also said she would come to the house the next day at 1pm. Next day Mary emails and says she can no longer do business with me. She was upset I had Jeri come out. Said I wasn't forthright, transparent, and I was dishonest. She stated she has never had anything like this happen in 12 years of working there. I was shocked! I immediately called her to explain that's what I was instructed to do by Frank R at Mohawk. She would not answer or return messages. A few days later she did text, but stated I could only deal with Jeri. Pretty Weird! I can only guess this might be some kind of commission issue. I have 30 years in management at a big box store. I had over 20 commission associates in big ticket depts. Customers would work with someone for an hour or more and go home to think on it and come back another day and have another employee ring it up. As soon as we found out we adjusted the sale into the rightful associate's name. We NEVER took it out on the customer by SHAMING them or involved them in any way. We didn't make them grovel and apologize for what we felt was a mistake on their part. It was all done PROFESSIONALLY behind the scene. Shocking end to a 2 1/2 year journey with Arizona Turf Masters. I ended up finding a FANTASTIC turf installation company for $1,000 less and absolutely LOVE their work! If you are not into DRAMA avoid Arizona Turf Masters. read more

Simply Amazing! I contacted Nicole and she not only gave me a great price but also had worked me on getting it installed quickly. I also had the pleasure of dealing with Breanna time to time. I can not recommend this company enough. I had several companies come out to give me an estimate and actually was going to attempt a self install until I talked to Arizona Turf Master! read more

The Synthetic Grass Store - Thanks to AZ Turf Master, my dog has a great new yard!!! - Landscape Architects or Designers Near Me - Phoenix, Arizona

AZ Turf Masters is a top-quality company. Their staff is knowledgeable and readily accessible. They run their business in a professional and efficient manner. Brian, Frank and Natasha made the entire experience a smooth and informative process for me. They answered my numerous questions, and they were oh, so kind and patient with me. Frank made sure that I was completely informed about and satisfied with my decisions. He even sent me turf samples so that I could determine firsthand the actual color of the turf I wanted. Jesus and Miguel, the crew leads, expertly and magically transformed my backyard from tired grassy dirt to an oasis of refreshing green. They even took out terraced steps and made a gradual slope of turf for easy access. The appearance of my backyard is now stunningly attractive. I couldn't be more pleased! Arizona Turf Masters provided excellent and outstanding service. Denise read more

We are very pleased with the installation of our artificial turf. We were given excellent service from day one when Jeri Estrella arrived to give us the quote until completion when Frank Ruiz called to make sure that we were satisfied with the results. Jeri was very responsive to any questions or concerns that we had and quick to resolve any issues that arose. I definitely recommend Arizona Turf Masters. read more

I called AZ Turf Masters for a quote and they put me in touch with Brian Hackler who coordinates the smaller jobs below the usual job minimum (my backyard is very small). Brian was awesome to work with! The installation was quick (only 5 hours) and he did an amazing job. He even went above and beyond in helping me with an old drip line that we found out was leaking into the ground (which was not related to the turf install at all he just happened to stumble across it). Brian helped me select a turf that was right for my backyard, and gave me suggestions on which grass would be best for my pup. I would highly recommend Brian to anyone, and in fact already have to a few of my neighbors. Thank you Brian! read more

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.Sales rep comes out gives us a price and never returns no calls nothing sent a message to the owners and got the same results nothing

I am very disappointed with this company. I called to get an estimate and the earliest appointment they had was one month out. I was disappointed with the wait, but understood and scheduled for the estimate. A week before them coming out they called to say the only person that could come to my house was out on vacation and would need to reschedule. Appointment was pushed another week out. On the day they were to come to my house they called an hour before and cancelled with no knowledge of when they could reschedule. I would definitely not recommend this company to anyone. read more

I received the recommendation to use Arizona Turf Master from my landscaper, and I couldn't be more thankful. From my first interaction with them through the install, they were friendly, accommodating and informational. This was a new process for me, so I was a little unsure of what to expect. Brianna was fantastic when she came to quote the job, helping me make the best choice in turf and understanding what I was looking for. While the space I needed completed was very small, the difference is dramatic. The install team was quick and efficient, and left no mess behind. Looking forward to enjoying this new space for years to come! read more

They did a fantastic job. I had an issue with my initial install. But they came back and completely fixed my turf. No questions asked. Highly recommend. read more

Lack of arriving at all as agreed nor a call or any info on what was the reason. Excuse was pretty "slim" by an email but that is fine. We have other organizations that wish to work with us on the project. read more

Update: Very impressed, shortly after posting a one star review I got a call from the sales manager of AZ Turf Masters...made an appointment to check out my project, and personally came out to look at the job and give us a quote. I was impressed at Jeri's product knowledge, and experience. read more

Good product and Tim was responsive when I reached out with a subsequent issue with the turf almost a year later.

Second service appointment in a row that AZ Turf Masters has no call- no showed. Once they get your money, you never hear from them again. Threw in the putting green and has ignored every complaint. Take your money elsewhere. read more