BAD BUSINESS. BAD ATTITUDE So I bought a SPRAY tan package at the Tanning Studio. I received a text to come in for a FREE TAN. When I went in they told me it was for the use of a tanning bed not a spray tan. I was offered a BOGO. I left without tanning. I sent an email to them that as a melanoma survivor I would not consider a tanning bed and suggest they specify the type of FREE TAN they were offering. Here is the response I got from the "owner" no less.....gotta love great customer service! Hi Jamie The text is quite clear. If I was offering a free spray tan, we would say FREE SPRAY TAN. We are a tanning salon, 90% of my customers tan in tanning beds. And that 90% would be emailing me saying hey I thought I got to tan in a tanning bed, when I got there they offered me a free spray. I don't spray tan. Everything in life in Moderation, if I too would be biased if I had Melanoma. We all have crisis in life. Our family has had cancer survivors and the need for organ transplants to live. We will gladly send you a coupon for a BOGO Spray Tan! Kindest regards, Jodi Krenz 715-571-4636 www.SolsticeSpa.biz www.TheTanningStudio.biz read more

This is the worst tanning studio I have been to. I took my daughter here for a spray tan before prom. We had a buy 1 spray tan get 1 free coupon that we used at the time. We were told that they would keep the other one on file so we could use it later. I brought my daughter back for the other tan before homecoming and was told she already used the second one. My daughter is only 15 so she does not drive and we live 45 miles away so there is no way she could have used it. The owner was rude and called me a liar and said I was trying to steel services. He said he would check the videos to prove we came back the second time. I told him to go check them and when he sees I was not there I will expect an apology. He said it would take two days. He threatened to call the cops if I did not leave without the service I paid for. read more

I had called the tanning studio over here in Wausau had spoken to a guest rep. who's name was Hannah, I haven't gone tanning in about 3 months there, except for one day out of all 3 months. I had asked if I could've got a refund for the days I haven't been tanning simply due to the fact that I have been working a lot and just no time for it. She simply stated I can't get any sort of refund at all. (which I think is a little strange, seeing I haven't even gone.) So than I had said well I will go ahead and freeze my account ill pay the ten dollars and if you guys could please refund me. Still the response was I could simply get no refund back. So I had paid roughly 190-200 for me to use the beds but simply haven't gone. I honestly believe for the days I have not gone I should be refunded. read more

Update: I got a call from the owner after my review. I have to say I'm a little creeped out at this because I don't want my phone number available. I'm hoping she just got it from her internal customer list since I have an odd name and was able to figure it out that way. I'll have to look into this more. Despite this, I have to say I was impressed at the call. She was polite and wanted to explain her cost structure because she truly did not want me to feel ripped off. She made a good point in that most people review when they have a bad experience but not a good one. So I wanted to share my good points. Obviously I am still a customer and intend to remain one, although I will get my lotions elsewhere. The beds are very high quality and much variety for different levels of tanners. It's obvious they change the bulbs often because I get a nice noticeable color with each visit, even when doing a half session. They are always extremely clean as well which is HUGE! They have an infrared sauna that I loved so much I ended up buying my own. And the people that work there are sweet and polite and go out of their way to remember your name. I jumped the gun in my low rating over one bad experience which was unfair. read more