paid close to 900.00 for 1 year paper to get delivered and needed on porch. both of us are in late 80's. some days it never shows up and some times it just lays in the street they don't even throw in yard on busy street. I keep calling and they just lie and say they will fix it. guess who won't be paying that again. Madison tn read more

DO NOT GET THEIR ONLINE SUBSCRIPTION...THERE IS NO REFUND IF YOU CANCEL The fact I did not like or use their product is not a good enough reason for a cancellation. Between the call today and on Oct 9, 2024 (see review) over an hour and half wasted. read more

Terrible customer service. They did not deliver my paper for months and would not refund my money. They hid behind a policy that essentially allows them to steal from consumers by not providing the product, expecting the consumer to manage their issues and then using their policy to say it is allowed. There is definitely a reason you have to agree to not being or be a part of a class action lawsuit when starting a subscription. How can you trust a news source to report on accountability when they create to allow them to break the law by stealing from consumers. read more

Worst newspaper ever . Customer service can't get me my paper delivered . 2 papers received in Dec. Only half in Nov . and the same in Oct . Yet they take my money but don't deliver . Guess they don't care about their subscribers at all . Patricia Burke read more

I came home and the newspaper's out in the street. How lazy can a person be not to throw it in the driveway? What's really pathetic is it's not my subscription. It's the lady of the household and she won't cancel this service. I wish she would because they're not worth it! If she owed them money, I guarantee they would hound her for a payment or send her to collections. However, they can't place a simple paper in the yard? This service is trash! read more

The Tennessean - Print Media Near Me - Nashville, Tennessee

New subscriber can't get a newspaper. It's been six days. Not good. Yelp I have nothing else to say. Goodbye read more

The Tennessean - Print Media Near Me - Nashville, Tennessee

Any company that makes it extremely difficult to cancel their services is a huge red flag. I felt like I was back in a contract with Comcast trying to cancel my subscription. Run away. read more

I recently cancelled my Friday to Sunday subscription with the Tennessean when I recently realized they've been charging me almost 2x the non discounted rate. They raised my rate to $39 per month, the current rate is $22 per month. I called "customer service" twice to ask why they've been overcharging me. Their answer was $39 was my rate?????? How can this be an acceptable answer when the rate is supposed to be $22???? Their terrible "customer service" reps don't even understand why I would be upset when I realized these scam artists have been overcharging me. What bizarro planet do you have to live on for this to be an ethical way to run your business. This company should relocate to Florida and start selling time shares. read more

I am at my wit's end with the Tennessean!!!!!!!!!! The problems are endless with them. The current problem: I've been trying to call ALL their different customer service numbers to attempt straightening out a billing/promo issue. Been calling TWO DAYS now. Regardless of which menu option I chose, NO ONE EVER ANSWERS THE PHONE!!!!!!!!!!!!!! I just called my credit card company to dispute/cancel erroneous charges from them since I can't get thru to them to do it myself. I'm DONE with this paper. I can't take it anymore. Pathetic excuse for customer service or any other kind of "service". read more

If I could give zero stars, I would. I placed "The Tennessean" newspaper on a 1 week temporary hold while traveling out of town over Thanksgiving. As of this date, January 3, I am still unable to restart delivery despite numerous attempts to bring this issue to customer service's attention. I've made numerous calls, for which I was given empty promises. I've reported the delivery issues online using their web reporting, which "Errors" most of the time. And, I have written emails to customer service for which I get no reply. The manner in which The Tennessean delivers on their promise to simply deliver newspapers in exchange for a paid subscription is deplorable. The Tennessean is now more than 1 month in arrears against my fully paid subscription. I can only hope that someone at The Tennessean eventually gets my Cancellation notice and refunds my subscription for undelivered and paid for newspapers. Greatly Disappointed read more

I would give a zero if I could. Their customer service is horrible. Tired of missing my newspaper when I see it in my neighbors driveway. Waited ten minutes on the phone this morning finally gave up. Called back and left my number for call back. When I received the call back they hung up on me before I could say hello. Called a third time no results yet. They don't care that I have been a customer for the past 17 years. Eventually there will be no printed newspaper, no paper carriers and no customer representatives with their current attitudes. Lost jobs due to terrible customer service. This is the fourth week that I have not received my newspaper. That's after talking to a delivery supervisor and her assuring me the problem would be corrected. Save your money and watch TV. read more

Clarksville, TN by Keith Rogers Caveat Emptor - We have been recieving the Tennessean for about two years. Since the first week we have had delivery issues. Most prevalently, they will deliver the Leaf Chronicle (a free news paper) instead of the Tennessean that we pay for. Their delivery center hides behind an automated answering system and a third party call center. If you don't like the scripted answers that the call center gives you they will put you on an indeffinite hold. It's a god paper, thus the one star, but the lack of customer service and inability to speak to anyone who actually works for the Tennessean or their parent company Gannett (who owns the USA Today network) is evidence that they don't care about delivering a product to their paper buying customers. The evidence would suggest that they only care about the revenue generated by their print and digital advertisers. read more

Tne Tennessean really should get a 0 star Customer service is terrible Called to cancel my subscription on 9/30/19 but was offered a new and cheaper pack for $6.94 per month for 6 months Wednesday and Sunday only. I opened my online banking to find a $18.00 charge posted 10/1/19 I called customer service and was told the $6.94 promotion was not available even though I was put on this 1 day prior. Enjoy the $18.00 you stole from me , it will be the LAST! Newspapers are suffering and lets hope you continue to suffer! read more

I have been trying to cancel my online digital subscription for 4 months. It's impossible to get anyone over the phone so I'm left with an online chat or email where they either assure me it's been canceled or tell me they're locked out of making changes to online subscriptions. The reason I even began this arduous task to cancel my access was because I was initially being charged 99 cents a month and out of nowhere I'm now paying $6.99. Why my account is still active after numerous communications that it was canceled, I don't know. I'm still deciding between incompetence or this being an outright scam. Regardless, this cant be legal so I'm filing a complaint with the BBB. I'm also forced to close my bank account to stop this transactions. Whatever you do, DO NOT GET A SUBSCRIPTION. read more

I initially took advantage of a special the Tennessean was offering for the Sunday paper for $1.00 per week for a year as a gift for my 79 year old mother, which was great. After a year, the price jumped to $12.00 a month which was still relatively fair to me, however, I never actually was billed $12.00 per month but $17.00 per month and then yesterday $33.80 was deducted from my checking account and I was furious. First because I was not prepared for that charge, my account was in overdraft, secondly, when I contacted online support I was told this was due to 2 "special editions" which apparently as a customer I do not have any control over whether or not I even want the "special editions". So now for one Sunday paper I am being charge anywhere from over $5.00 per issue to over $8.00 per issue. The Dollar Tree sells the same paper for $1.00, except that is not convenient for my mother. I cancelled my subscription and feel terrible for disappointing my mother but not only is the price ridiculous, they have not had a great track record on delivering the paper either. I read my news online but that is not an option for my mother. The Tennessean should just be ashamed but of course they are a corporation and only care about profit. read more

I don't think this newspaper cares at all about its subscribers. i have taken the Tennessean for 16 years and I have always paid under $20. This last year the cost was $16 a month. All of a sudden in December 2021, I received a bill for $42, then in January of 2022 the bill was $38 and, on 2/1/2022, I was charged $44. I did not catch the price increase until 3 days ago and it was a weekend and President's day. Now, I call and they said they just had an increase and had no obligation to inform me of it. There was no supervisor available and the representative had no authority to refund the overcharge. I will have to call back tomorrow and I will be canceling my subscription and I won't ever give them my business again. So long to the good old days. read more

Customer service is non existent with this company. They have nothing but issues with their billing dept., substandard subscription delivery, but most of all their upper management is so incompetent they need to send all their customers to the Philippines to deal with all their problems. Its hard to tell which one is more worthless because no one at the Tennessean USA will crawl out from under their desks to answer the phones !! Maybe because if they did, they would need to pull their heads out of their butts so they could use the phone...... They need to put their big boy (or girl) pants on and start doing the job their being paid to do. read more

Paywall Paywall Paywall! How do you make a crappy product even crappier? By making people pay for it, that's how! You get to read 20 articles a month...if you want more, you gotsta pay the man...because...PAYWALL. There are free, legitimate online news options in this city - Nashville City Paper or the websites of any of the news stations. However, if you're 80 and you simply have to get your news from a paper that pulls most of its stories from the wire...be prepared to fork out 12 bucks a month to read mostly the same things you can read other places for free. Also, if you have a cat, you can subscribe to the hard copy version and make homemade litter. read more

I always hoped to live in a town with a decent newspaper. Especially after four years of the worst college newspaper imaginable, and reading the New York Times just seemed weird considering our rural location. Sadly, this town isn't one of them. With the money and resources in this city, I expect more than repeated USA Today articles and little snippets of the writers going back and forth on the issues. What happened to fair analysis and research? By all means give the thing a try if you're new to town, but I'd much rather just watch the six o'clock news on channel 4 for local news and grab a very free Nashville Scene from Kroger. read more

So since 7/13/17 the Tennessean has gone even further downhill. The digital issue for today 4/19/19 is still not posted after 5am cdt. It is printed in Knoxville so sports from the evening prior is a day late. USA Today section is one page (why open the "bonus section" posted separately?). I have a lot more time to read better publications with a 10 minute read. Glad I cancelled my hard copy. From 7/13/17: Beware digital users of the Tennessean. The digital copy of today's paper was not posted until 7:15 this morning. Not that there's much local news anymore anyway. I guess the big news is that the iconic location of the Tennessean at 1100 Broadway has been sold and Gannett cashes in once again. read more

DO NOT SIGN UP FOR DIGITAL! I signed up in April 2019, shortly after I decided to cancel my subscription. Only way you can do that is through chat or over the phone. I went through this process and was told it was cancelled. Jump ahead 9 months, my account is still getting charged, and they have "no record" of me cancelling. There is absolutely no way to cancel on your own through signing into your account either. You HAVE to deal with customer service and trust that they're taking care of it. THEY'RE NOT. read more

I love the Tennessean for one reason - coupons. The rest of the paper glows as a lovely accompaniment to my meowmer's poop receptacle. These two reasons earn it 2 stars. They called to offer us the rest of the week free, but since I am against filling my recycling bin with unnecessary waste and only need the Sunday paper for my litter needs, we declined. read more

Countless times the delivery people leave out newspaper in our driveway when it is pouring down rain or snowing. Then the paper gets completely soaked and unreadable. Their excuse is to go on-line. You can't get their Sunday coupons on-line, and we pay for delivery. When I complain, they start putting the newspaper in our newspaper holder for about two weeks, then stop again. So frustrating! How hard is it to put the newspaper in your newspaper hold-out? I didn't buy the mailbox for looks. The delivery people miss their opportunity for a tip by giving poor service. read more

You cannot cancel after they charge your credit card for another year.. Takes forever to get through to customer service then you get a run around. read more

"The Tennessean" is our fair state's newspaper of repute. If anyone's going to break a story in the Volunteer State, it will most likely be these guys. However, when it's a slow news day, "The Tennessean"'s front page really reflects that. Sometimes the front-page headline will be something along the lines of "Local Mother feels good about Peace." But "The Tennessean" can't be faulted for the inevitable slow news day. For the most part, it is a strong, informative publication with some good journalism and decent feature columns. They don't have a whole lot in the way of arts and entertainment, but that's why they put out "(All) The Rage," a smaller publication about local films, music, et cetera. Kind of a rival of "The Scene." "The Tennessean" has all the things you'd expect from a major newspaper...no surprises or anything. For the most part, they avoid scandal, and it's genuinely the best local print source for the news. read more

When I moved here I started to get the Sunday paper delivered to my house. Then one day I got a call asking if I would like to receive the rest of the week at no additional charge for an entire year. There had to be a catch, right. I mean, this is America. There is always a catch. Well, there was no catch. After the year was up I went back to getting the Sunday paper. I got a call asking if I would now like to pay for getting the whole week of papers. I said no. The guy then asked if I would like to get the other 6 days free AGAIN for an entire year. Sure, why not. Great salesman. Haha. Anyway, now that the 2nd year of free papers is complete, I keep waiting to receive another call offering me the 6 other days for free. read more

After over a year of living here, I still have never read the Tennessean in print. I've read it online for a few days leading up to my move, and then a couple of days after that. And then very sparingly based on various links from other sources since then. I still read my local hometown paper on a daily basis, but never this one. I recently decided to look at it online again, from the main page. Maybe I haven't seen it in so long, but the layout looks a lot different. More items pop out, more pictures, more...news? I especially like how the "paper" is more focused on the growing restaurant scene. There are things about this paper that I'm not used to from my paper that are still here: Restaurant inspection scores, a crime blotter, Ms. Cheap. Worth noting to me is the faith section is no longer as prominently displayed as I remembered it. While I never read that section, I did try looking for it, just to tell folks back home what living in the Bible Belt is like. I don't know if fewer people are reading this paper, but I almost never see any comments on stories from online readers. Some papers have people who only approve quality comments; others allow everyone to comment (unless they are flagged for going extremely out of guidelines). In the Tennessean, not so much. Maybe my AdBlock Plus has been stopping them. Whatever the case, I am definitely going to read it more often. Maybe not every day, but it will be in my rotation of sites I occasionally read. read more

Not worth the ink., that is if you get one delivered. Tried three times for a home delivery. Terrible service

DO NOT ORDER THIS PAPER. First problem was that within 24 hours of signing up for the paper I received 12 junk emails. The next morning I had 9 more. They obviously sell / share your contact information with EVERYONE. Second problem is that I am having trouble getting them to straighten out early billing. Most important to me is that their weekly coupons are fair at best. Lastly, everything they print is easily found on Google or Yahoo news anyway. read more

I have been a subscriber for 20+ years. I recently experience not receiving my Saturday paper. Things like this happen and usually is not a big deal. Did you know there is NO customer service on SATURDAY. I tried the phone service to file issue and it said there was a technical problem to call back during normal business hours Monday thru Friday and Half day on Sunday. So I tried filing the issue with the computer site and asked for re-delivery. Well 3 hours later no paper. I have now filed to give me credit . What is that 50 cents for this head ache. What happen to them caring if you get the paper you pay for through easy pay I got an e-mail saying the will respond to my e-mail during regular business hours . If a few days I will get my paper?. The e-mail continued to say you can set up easy pay with them. Yes I know I have it. Lets see if I get my 50 cent credit on my charge card. THERE SHOULD BE SATURDAY CUSTOMER SERVICE. read more

I find this newspaper's online presence informative & also giving a good flavor of what is important to people of the State & region.

Well have not received a paper in 6 months..found out i was still paying for it..wait on the phone for 2 hours to cancel my subscription and was never offered any compensation..so yeah don't but this paper it's not very good anyways.. read more

One of the worst experiences with customer service I have had. Misleading salesman, cannot get customer service on the phone to address unwanted papers, therefore cannot cancel. Finally able to get ahold of a rep who sends my complaint off to who knows who and then you never hear back from them. They just keep sending you bills. Guess I will just have to pay the unwarranted bill and move on. Absolutely a money grabber. The salesman that came to my door should be fired or promoted one. He lied and gave misleading info to make a sale. Never again, do not waste your time or MONEY! read more

IMPOSSIBLE to cancel. I have been trying to cancel for 2 months and my card is still being charged. Customer service replies to emails maybe a week later if that and has completely ignored my follow up emails. read more

I would absolutely LOVE to have a decent newspaper in town. I would subscribe and I would read it daily. The Tennessean is a pitiful excuse for a newspaper. It is like USA Today, only (slightly) geared towards a more local audience. It considers fluff to be stories, and leaves locals to consult the local tv stations for local news. read more

Oy boy. Bodacious Brad Schmitt is back in print at Gannett's Tennessean after a hiatus, and pal Peter Cooper is adieu. Schmitt schmoozes with some Nashville music folk as well as old and nuvo characters from the rest of mid-TN, and writes about them. Bodacious Brad along with Daniels, is another reason I find the Tennessean useful. read more

The Tennessean is a joke. If I could give them zero stars I would. I go long stretches without getting any delivery, and I started calling their customer service every single week as instructed in order to get delivery started again. Each time some vague sounding person told me that the delivery would start again the following week but then it didn't. Twice this year I've gone 8 or 9 weeks where I received no paper. I only get the paper on Sundays, and if I call on a Sunday to tell them I have not gotten my delivery they just tell me that they can't redeliver and they will start the delivery again next week. This is all ridiculous. Last week I finally got angry, and ask them if they could just redeliver the paper on Sunday. After yet another stretch of eight weeks of not getting anything at all and calling every single week waiting on hold and talking to someone in customer service who sounded like they couldn't care less, I did get one paper. But once again here we are on Sunday and I have no delivery. It just makes me so angry because this is my time too, and I'm wasting it calling Tennesseean customer service over and over and over again trying to get what is supposed to be delivered to me. Oh and the other thing that they say when I call is that my delivery is active and there's no reason I shouldn't be receiving the paper. Oh well that's nice, but I'm NOT receiving the paper. So there's clearly a problem of some kind, and I don't really care what that is OR if their system says any certain thing. IT ISN'T BEING DELIVERED and I just want my paper. I'm about done with The Tennessean. They're ridiculous. How do they even keep any customers at this point with the shoddy way they do business? read more

The Tennessean completely fails to rock. As a "city paper" it pales in comparison to "The City Paper." As a guide to the "scene," it must bow to "The Scene." As a fish wrapper, well, there it excels. Congratulations, Tennessean! read more

Their customer service is non-existent! They have a customer service email posted all over their website stating the fact that you can email customer service and they'll get back to you, well i emailed more than 2 weeks ago and then again last week and have received zero responses and yes i checked my spam folder. I work at a hospital during their office hours and can't just stop and call a stupid newspaper company who are supposed to be utilizing their customer email program. I also stopped the newspaper delivery to my home and wouldn't you know it i am still getting the newspaper delivery. You'd think in the digital age when print is disappearing that they'd have better customer service to get folks to continue getting the paper but obviously the Tennessean has no concept of good customer service. read more

If I could give a zero star rating, I would. I have been a subscriber for 5 months now and my fee has went up a couple bucks each month. I dont even get what I signed up for in the first place, a Sunday news paper. The Tennesean is crap. I have called and get put on hold for over 20 minutes; who has 20 minutes to be on hold??? I have sent numerous emails to the customer service email address and still no response. What do I need to do to cancel because this is total BS .... read more