my mother is currently in skilled nursing, and in my opinion it is abysmal. They use contract…read morenurses that are not well trained, and provide minimal nursing care. Dietary needs are not met and the food is not inviting. A paucity of care and attention. in my opinion, do not send a family member to Alexian.

This (expensive) life-care facility is terrible. My parent has been there for about ten years, the…read morelast several of which have been in assisted living and occasionally skilled nursing. This facility is unable to accommodate even a common dietary restriction (gluten-free) with any consistency. My parent frequently gets sick from eating items that staff has said are fine and safe to eat. Their staff is so poorly paid that the turnover rate is astounding. They are constantly short of staff and Ascension (old name is Alexian) just deflects by saying it's hard to get people, when in reality they just don't want to pay enough to retain good employees. There are a few nurses in Assisted Living who are truly exceptional, but they are so overworked and underpaid, I honestly don't know why they stay. Alexian's staffing inadequacies are so bad that they sometimes have to bring in temps to do things like give showers, which should only ever be given by staff that the residents know and feel comfortable with, not total strangers! Food service is another place Ascension/Alexian cuts corners. Small illustration: At the price point that is charged, and the amount of money required to buy into lifetime care, I would expect at least one or two homemade salad dressings a day. But nope, all salad dressings come in a packet of low quality pre-prepared junk you would buy at Grocery Outlet. And salad dressings are SO EASY to make! Also, the main dining room serves a LOT of buffets to cut down on staffing requirements. These people are old, and navigating a buffet is difficult with a cane or walker. Many residents are too proud to keep asking for assistance so they either struggle, or just skip a meal. On the many times I have dined there, it has always been a most underwhelming experience with quality of food served. I swear, the food at Shoney's is better than Alexian. It is very clear that the new owners, Ascension Living, are in this to make money. The elevators are dirty and some are scratched up, many places are overdue for a new coat of paint, some areas are overdue for new carpeting, and much of this facility just looks "tired" and in need of attention. Look around the grounds and you will see piles of cigarette butts where employees gather to smoke. Employees park in the closest parking spaces so relatives and visitors have to hunt for a place to park. When my parent was in skilled nursing, the nursing staff were HORRIBLE. Sometimes I would finally have to go up to the desk to find out why no one was responding to a request for help using the restroom, and there would be the nurse, playing on her phone, irritated that I had interrupted her. The overall management is consistently non-existent. When calling the business office, no one ever bothers to answer, and calls go direct to voicemail. Same when calling the administrative office, straight to voicemail. How can you conduct business and impress prospective residents with your customer service when no one ever even answers a phone??? In the last several years, this place has gone so far downhill, I wouldn't place my worst enemy here. Compared with someplace well-run and well-managed like the Spires in Rome, Ga, (another continuing care community), Alexian is like the lowest bargain basement of a place that charges Four Seasons Hotel prices. If I could get my parent out of here, I would, but they're too old now to make that kind of big change. Stay away from this sorry excuse of a retirement facility. It seems to only be all about the money to them, not quality care for the residents.

Georgous place. My mom has lived here for 7 years. It is like a resort. So much attention to detail…read moreand the staff is always friendly. I am glad she lives here.

FOOD TERRIBLE rent goes up on a regular basis. The apartments and common areas are extremely nice…read morebut if you want good food don't rent here. The managment has recieved multiple complaints but doesn't respond or improve the food it appears they just don't care.

I placed my grandmother at this location after her stroke for rehab knowing we might have to extend…read morefor longer term care. While it is a beautiful facility and a few of their staff are very nice especially Nurse Doug who my grandmother adorned, overall I don't recommend this facility and don't have anything good to say. No one really seems to care about the care plan set, they don't communicate, they failed to give my grandmother pain medication as they said they were doing, they wouldn't get her out of bed, or encourage her to eat. Overall they just failed to give her the attention she needed. When you would go to the nurses stand for help you were ignored. I would have to say can someone assist me. Their personal conversations seemed more important. They would just sit while call buttons rang. I called the executive director twice and left messages. I never received call backs and she was rarely in when I visited to try to speak with her. I even told the Nurse Manager and Social Worker that I demanded she call me. Nothing. I think this is a major lack of staffing and leadership issue. It is time to get a new executive director. I am a firm believer that leaders lead and associates follow. Leaders are a direct reflection of their staff. It is amazing to me having moved her to Life Care of Collegedale the night and day difference. On the other hand I highly recommend Life Care of Collegedale. They take time with her. They have her up every morning. They get her out of her room. They listen to her needs. They place large bibs on her. She eats with other people in the dining room which I begged Ooltewah to do and they never did. They are friendly and attentive. They discovered a major issue with her medication right off the bat, and I could barely get the doctor at Life Care of Ooltewah to take the time to review anything. It was amazing the responds on the NextDoor when someone inquired about this location and many wrote about the same issues we had. Please do not place your love ones in their care. Also, a private room is over $3,000 per month more than Collegedale, but Life Care Collegedale has clearly been renovated. So I pose the question what am I paying for? It is clearly not service. I share this so many others don't go through the same experience my family did. I wish I had asked around before placing her at the Ooltewah location in the first place.

This facility is absolutely stunning. The staff is very friendly and knowledgeable. The rehab team…read moreis unbelievable! I just can't say enough about this wonderful place. If the need arises for you to need skilled nursing, this is the place! I highly recommend this wonderful facility!

21 minutes ago I just left there after being told that I had…read morebeen discharged back in January due to dispute with a staff member over the phone about my care. The dispute was not with Vicki Cooke my former NP, she had never talked to me about it, she was out of town during this time.... I guess it's common practice now to have no say so about your care. Regardless, you discharged me as a patient, fine, I will go someplace else... My complaint, you sent out a certified letter in January, or you say you did, you wouldn't show me the receipts. I never received any letter, why would I have shown up for an appnt if I had received it. I had an appnt scheduled on 6/14 since my last appnt in December of 2017. I received a call to confirm my appointment, I asked to change the appnt to today's date. Yesterday I received a call to confirm my appointment. I came in for my appnt, I was asked to update paper work and then taken back to a room.... It was then I was finally approached about the letter that was "sent" out in January. Vicki Cooke would not even come and talk to me. I was humiliated and all of this was over a dispute with a very rude staff member about antibiotics for a sinus infection. Today I came in with a black eye and a hurt shoulder from a fall yesterday, I thought I was going to have it looked at. . I guess I need to find a new doctor to take a look at it.... My advice to the staff there, if you discharge someone as a patient make sure your staff and the patient knows about it. And to Vicki Cooke, I suggest you take the time to talk to your patients before you make rash, uninformed decisions. I'm truly baffled at this, all over antibiotics for a sinus infection.

I couldn't think of a better place to go for my medical treatments. I have diabetes and I have to…read moresee my Dr ( Vicki Cooke ) every three months. So over the years I have been there a lot. I have experienced nothing but kindness and care from Vicki and her staff. It's unusual for a Dr anymore to sit down with you and look you in the eyes and ask how you are doing.... This is a place that cares about their patients.

Can't ask for better care for my father. The staff is knowledgeable and compassionate. The grounds…read moreare beautiful and the rooms and clean and comfortable. I would definitely recommend this facility to anyone in need of their services.

Before I begin, the Nurse Practitioners and most physical therapists here are fantastic!…read more But I sat every day with my great grandmother and observed very untrained, careless CNAs avoid doing their job every single day. My great grandmother just had surgery, she has staples and an oozing scar. Every time her drainage got on her clothes and bed sheets they gave her disgusted looks and made her sit in it for HOURS before coming to change her bandages, clothes, or bedsheets. They even try to tell us she doesn't need it changed as it's obviously wet and the bed is obviously stained with blood and pus. CNAs would rather go eat and go on break than take 10 seconds to change her bedding! I asked them if they would like to lay in that bed. I didn't think so! CNAs are not legally allowed to change oxygen tubing or tanks because they are not properly trained, although if they are trained to do so, they are allowed. I do not know their training here but I know their CNAs are IMPROPERLY TRAINED. They would take her oxygen off and have her do things without it Bc they were too lazy to move her tubing to a portable tank. And when they did move her tubing to a portable tank, they didn't bother to check how many liters of oxygen she needed and gave her less or more of what she is prescribed. This could cause oxygen poisoning and KILL YOUR LOVED ONE. IF YOU COME HERE, keep an eye on the CNAs. They will do whatever they can to be lazy and avoid things. And it doesn't take much schooling to be a CNA. Do not trust that they always know what they are doing! Know YOUR facts, and correct them when they try to get away with things!

They are amazing. And kind. And super sweet. Always very helpful. And I loveeeee having a provider…read morethat has diabetes as well so they just get it.

This is a wonderful practice. I feel so cared for. I understand diabetes better than ever before…read more Juliana is just amazing.

My experience at Harmony Oaks has been deeply disturbing, and I feel the need to share the truth…read morebecause the public image this facility tries to project is completely inaccurate. During my 64 days in treatment, I was moved an average of every 12 days. That kind of instability makes it impossible to focus on recovery or feel safe. I reported multiple times that my roommate was misusing substances, but nothing was done until she ended up on a ventilator. Controlled substances also went missing from the safe, with no explanation given. The response was "maybe they were sent to be destroyed," but that is not protocol, and it left me with no trust in how medications are handled. Clients are regularly used as free labor instead of the facility properly managing operations. I personally put about 400 miles on my truck, made dump runs, and even fixed plumbing that saved the facility hundreds of dollars--all while being charged rent and while insurance was being billed. Instead of addressing unsafe or unsanitary conditions, clients are pushed to do the work. That is exploitation, not treatment. Staff frequently violate HIPAA laws by openly sharing information about other clients that I should never have been privy to. If they're speaking so freely about others, there's no reason to believe my own private information isn't being shared as well. The integrity of this establishment has completely diminished. They are also short staffed because therapists are quitting under the weight of unmanageable caseloads. When I signed up, substance abuse and mental health clients were separated--but now, due to the lack of staff, all cases are blended together. This has only worsened everyone's mental health. The housing director in particular is unprofessional. She sent me and other female clients multiple pictures of her engagement photos, talked about her 4.5k engagement ring, and openly made housing a social environment centered around her personal life instead of the clients' recovery. With her and her husband both working for the company, it raises real questions about where the rent and insurance money is going, especially when clients are living in deplorable housing conditions. There are also ongoing issues of clients engaging in sexual relationships within housing--something that has been ignored instead of addressed, creating unsafe and unhealthy dynamics. I was threatened multiple times by other clients and instead of being protected, I was threatened with being moved when I had done nothing wrong. Seeing staff post on Facebook about how they "won't be a punching bag" while clients are literally treated as punching bags--pushed around, unheard, exploited, and disrespected--only adds insult to injury. The reality behind the scenes is nothing like the image they try to promote. Harmony Oaks needs to be held accountable for their practices. Clients come here at their most vulnerable, paying rent and insurance with the hope of getting help. Instead, they are met with instability, unsafe conditions, privacy violations, and a lack of true therapeutic support. This place does far more harm than good.

My experience at Harmony Oaks was overwhelmingly positive, and I feel compelled to share it because…read moreit played a major role in my recovery journey. From the moment I arrived, I felt supported by both the staff and the other clients. The environment was structured, organized, and focused on helping people build healthier lives. Any concerns that came up were addressed professionally, and I always felt safe and respected throughout my stay. The staff consistently demonstrated compassion, professionalism, and genuine care for the well-being of every client. Therapists were attentive and invested in helping us work through challenges, and the housing staff did an excellent job creating a welcoming and supportive atmosphere. It was clear that everyone was working toward the same goal: helping clients succeed in recovery. I also appreciated the sense of community that was encouraged. Clients were given opportunities to contribute and take responsibility, which helped build confidence and accountability. Rather than feeling exploited, I felt empowered to be part of a supportive environment where everyone worked together. Privacy and confidentiality were taken seriously, and I always felt that my personal information was handled appropriately. The staff maintained professional boundaries while still being approachable and caring. The housing was comfortable, clean, and well-managed. Whenever maintenance or operational issues arose, they were handled promptly. The staff worked hard to ensure residents had what they needed to focus on recovery. Most importantly, Harmony Oaks provided stability during a difficult time in my life. The encouragement, therapy, and support I received helped me make meaningful progress toward my goals. Recovery isn't easy, but having a dedicated team behind me made all the difference. I am grateful for my time at Harmony Oaks and would recommend it to anyone seeking a supportive and recovery-focused environment. I also the house manager made us feel more comfortable and feel more like a human! Thank you to all of the staff!!!

I absolutely love this place not only for the chiropractic care and professionalism but also for…read morethe massage therapy services. I have actively been coming here for the last six months and I absolutely love it. Their facilities are comfortable and accommodating to all and they have even added cupping massages. The staff and Dr. are great to talk to you very professional and friendly and make you feel as comfortable as possible. They even help with other aids to make your stay more pleasant and life more functional. We should totally go and try either the massage or chiropractic care you're not busy and happy with your decision.

Super friendly & professional staff. The office is clean & organized. Dr.Miller was wonderful. She…read morereally listened to my concerns, issues, & to helped to alleviate my pain. I was in & out quickly, but I never felt rushed, very efficient operation!