Not the Dudleys it used to be. I have shopped at this…read morelocation for many decades. The staff used to be wonderful. I went in yesterday with my partner to get some keys cut. While discussing with my partner how many keys we needed. a very rude skinny man with a baseball cap on basically told me to shut up as "he" could only talk with one person at a time. I had to bite my tongue as I wanted to call him out on his rudeness. He took the keys and seemed to be having a hard time creating duplicates for us. Finally he gave us our keys, we paid and left. On getting home, four of the six keys were not cut properly and did not work in their locks. I called the store and guess who answered? Yep, this rude individual who now started interrupting me; Not letting me speak. "Just bring them back. I don't need to hear what your saying. I might not be here anyway". Needless to say I will not be returning to this store ever again.

I just had one the worst customer experiences I've ever had at this place. In the past I could…read morecount on friendly service at Dudley's, but I doubt I will ever return. I was simply buying screws to attach legs to a table top. I explained that the table top was about 1.0-1.5 inches thick (so I would need screws that are shorter than this). The staff person, a thin guy, maybe 40 yrs old, wearing a baseball cap and a goatee, kept giving me ridiculously long screws, as if he wasn't listening to me at all OR deliberately messing with me. He gave me 4 inch, then 3.5 inch, then 3 inch, then 2.5 inch, then 2 inch screws, even after clearly showing him the thickness of the table top on a ruler that was right in front of him. Moreover, his manner was despicably rude and condescending, sneering every time I said I needed something shorter. Feeling pressured to just get out of there, I ended up buying screws that are probably too long. This person should not be in a customer service role at all! Indeed, he should be terminated as soon as possible! As another recent reviewer noted, it's "not the Dudley's it used to be."

This is a HUGE location with almost everything you could need for your home…read more We came in looking for drywall screws and found them pretty easily. When we asked an associate for help, he came by and recommended a brand that he says he uses to hang up his wine collection. Time will tell if these screws can truly hold up 55 lbs. I was really happy with the service and the selection. I'll likely be seeing a lot more of this store in the near future as we get settled into our new house.

I went in to this store to buy a specific Stihl chainsaw, and waited until the guy who handled the…read moreStihl products was free. I mentioned a promotion that was on the store's website. He immediately said that the promotion had expired (it hadn't - he just wasn't up to speed with the promotions) and that what is on the website is not their problem, and I was free to contact Stihl if I had an issue. He wouldn't even look at the website page that I had on my phone that clearly showed it was an active promotion. I walked out feeling quite ticked off. The following week I went to a different Stihl dealer (Alpine Lawn and Garden on Kennedy) and they were very helpful - bought the saw, got the promotion, walked out super happy. So my advice is that if you are looking to buy a Stihl product, give Imperial a miss, and try somewhere else like Alpine. Each Stihl dealer is an independent, and they are not all the same.

How can one store always have what you need? Dickson's has managed that for the last 30 years that…read moreI have lived in the neighbourhood, always with a .

I came here to buy N95 face masks during the Novel Coronavirus scare. Yesterday a box of 10 with…read morevalve cost $60 (limit 2 boxes per person). Today (2020-01-29) they cost $80 (limit 1 box per person). The 3M brand costs $12 each (normally $6 each). The staff seem very nice and honest. They explained that their suppliers keep raising prices so they have to raise prices. They said there will be no more available tomorrow onward! I also bought a pack of 5 without valve for $20. They also ran out of hand sanitizer so they had to hunt for them today. They only have 20 left. A 118mL bottle cost $5 each which isn't inflated.

This neighbourhood old school hardware, paints, and random stuff store is awesome! You don't have…read moreto haul yourself to a big box store (Home Depot, Lowe's, etc.). The best thing is the customer service. Not only were we able to buy the P-trap we needed but also got 2 great referrals for a plumber.

Good overall but don't call them on the phone. It was definitely a total waste of 7 minutes looking…read morefor someone at the pro desk. I've been there and I have a hard time finding someone to assist me, I should have known not to try to phone them.

Got there. A sales associate helped me locate what I needed. I went to pay no line. Paid and on my…read moreway. Very smooth and easy trip. I will be back.

I bought a Unicorn Stick and Peel decal as birthday present for my grand daughter. After few days…read morethe sticker started to fall off the wall. Nothing was wrong with putting it on the wall. Still it slowly starts to fall down. After complaining at RONA they told me they only take complaints 2-3 days after purchase. If it falls down later you just lose almost $100.00! Don't purchase items at RONA's! I had to learn it the hard way!!!

Cashiers need more training. And they should probably have…read moremore than one cashier available on a busy Saturday morning. Had a horrible experience trying to pay for paint this past weekend. Cashier tried to deny us the scratch and save promotion because our paint cans were 3.7 litres and not 3.78. She finally relented and allowed the discount after I showed her the advertised cans on the flyer were also 3.7 litres (I also confirmed with the person who tinted the paint for us, prior to having it tinted since it's non-refundable once it's tinted, who said the discount was on all one gallon paint cans). Cashier was also confused about whether the customer could scratch the coupon or if she had to do it herself. She spent about a minute reading the fine print on the coupon even after I told her three times that I didn't care if she scratched it for us. Then after all that, she had to call for a manager to approve the discount and apply it to our bill, who acted like he was doing us a huge favour. Sorry but this was a promotion advertised on the front of the Rona flyer! We shouldn't have to jump through hoops. By the time we were finished paying there was a line-up of about 10 people behind us. Oy yoy yoy.

If you would like personal attention and care this is the hardware store for you. They do…read moreeverything to help you get what you need or want and are very friendly. An amazing selection and a locally run and operated store. My go to hardware store in the neighbourhood. Lots of street parking on Annette and also on nearby Jane Street in a lovely community of stores, restaurants and services. Very reasonable prices and you can use the Home Hardware online search tools as well as going in the shop. If you can't find what you need or it's out of stock they always track it down for me. They have wonderful services as well including key cutting and paint mixing and great advice.

It has been a long time since I was able to walk into a store, ask some questions, and get an…read moreextremely knowledgeable answer. Here was the problem: I needed a BBQ. Here was what I was thinking: I wanted a Weber. Within a few minutes, they walked me through the different Weber grills, explained the advantages of the different types, and we decided that I didn't need the most expensive one. In fact, I could save a few hundred dollars by buying a much cheaper version. And, so I did. I asked how much it would cost to ship it, and how much it would cost to have it assembled. They told me that they did it all for free. Checking a few competitor prices to see if they just folded those costs into the price of the BBQ I was astonished to discover that, no, they did not! This was a free assembly and delivery. That right there is a two hundred dollar value, at the best of times! So now, a few weeks later, I'm BBQing chickens like a king, looking forward to tasty treats all summer long, and I know exactly where I'll go when I need anything else in the future!

Terrible customer service. Ordered an item online with quantity of two. Only received one but…read morecharged for two. No resolution or refund upon complaint.

This is the worst shop I've been dealt with. I ordered a small thing while it kept on delaying for…read moreover two weeks! The status is pending forever. I give it one star because otherwise I can't post this feedback.

Known and proven to be the worst hardware store in the St Lawrence market area if not the city…read morebecause of the service (lack of) and pricing (expensive price gouge). I came here out of desperate need to fix a P-Trap and the staff provided NO help when I asked questions about the size to make sure I got the right part. There was no one else in the shop and he provided me with a measuring tape when I asked for the size. When I wasn't able to measure it (not knowing how the measurement is done) he rolled his eyes! The opposite of mom and pop shop help or service. I would go anywhere than here.

I called ahead to check whether they had a shop vac filter, and was told "yes, yes". Even that…read morethey had the specific model I wanted. Then when I arrive less than 30 minutes later someone who doesn't know what a shop vac is stares at me blankly and I find out there's no filters in the entire store! Waste of time.

Zion is a popular building supplies depot. There was an large reno selection on display including…read morevanities, backsplash, granite tiles, faucets, showers, flooring, and lighting. Mix in some parts, ducting, doors and it's got the feel of a Chinese Home Depot. Prices were slightly lower than those big box stores, but with lesser known brands here. It was a good sign to see the place busy on a late weekend afternoon. Mostly contractors and DIYers (some with contractors) checking out their renovation options. We also checked another nearby building supplies shop but that didn't come close to the options at Zion Building Supplies.

Extremely rude employees. Almost nobody speaks English. Worst customer service. Horrible place.read more