Was here last month on a visit.....
Your employees need to not say loudly "follow her" when people are browsing your store with their kids. We had several shopping bags, and were dressed presentably, so I don't even understand what provoked that.
The store looks like a hoarder's closet, is impossible to find anything, and I felt like that scene in Pretty Woman and incredibly uncomfortable as one of the employees stalked me down every aisle. I ended up buying several toys, because I had made the promise to my five year old son that he could get something, but didn't want to give my business at all. I've spoken to several people (including my cousin, who received the same treatment, as well as two of my friends, and was what convinced me to write this review).
Gave 2 stars because the toy selection is great and one of your associates was respectful.
I and the others you've offended will never be back, but for the sake of your business, please work on your customer service skills and smile! It's a toy store, and your customers are not all thieves... Oh, and you're competing with Walmart. read more