very unprofessional staff working here. Office is never open, does not care about the residents! I been having an ongoing issue since May, 2025 with the neighbors that moved in next door to us. we been having ongoing issues with them for 7 months now from them burning allot of incense smoke, and aroma smell coming from a powerful HVAC diffuser. The scent diffuser was most likely hooked up wrong! It's getting allot worse too. It's causing nuisance, and allot of health issues for us. I had multiple asthma attacks from them! The scent is going through our vents, and shared walls. It's very strong and overpowering! we can't even enjoy being in our own home anymore without smelling it, or getting sick from it. My girlfriend is coughing too. Everyone is not only coughing, but also sneezing. I have to wear a face mask in my own home! My rights have been ignored and violated! The HOA has done absolutely nothing to address this issue. They are allowing it to continue. I also think the HVAC unit was hooked up wrong. Could be a leak. You have to drill a hole into the air ducks are at to stick the hose into. Supposed to be properly insulated. Could of put in in the wrong vent too. It all started when a hole was brought to our attention outside which is right where their living room is, in our back yard. There were birds living in the hole for 3 months before the finally fixed it. The birds could of caused more damage to the insulation. Most likely was not properly insulated. Between that and the diffuser, something is way wrong for that amount of scents to be going into our place! It's hazardous to our health! Now the HOA is telling me that I have no rights to file complaints because I'm not the homeowner? My girlfriend is the homeowner and she put me on the account. As a resident, I still have rights to file these type of complaints! They have done absolutely nothing! They sent 2 unprofessionals over one time that did absolutely nothing. Did not do a proper inspection! The smell is now getting even stronger with winter coming because the higher you put the thermostat on, the more scents come out of the vents! I am being forced to move! Is that fair to me??? I now have the city involved. Everytime they go over there when the smell is going on, they don't answer the door. Go figure. They are doing it on purpose. For the HOA to send my girlfriend a cease and assist letter is BS! I'm still a resident and still have rights! I just filed a new complaint with the BBB, which gives me the option to share my review with the news media. I'm not just gonna sit here and smell their disgusting scents from incense smoke, and aroma. I can't breathe in this house anymore! How is this even legal??? I'm planning to go to the consumer fin protection bureau, the FTC, and the consumer affairs as well. I'm not stopping protecting my rights just because the manager doesn't believe me. I have over 30 complaints which I have copies of, and will get an attorney if I have to. If any attorneys out there that are interested in taking this case, please hit me up! My rights are being violated, and no one is putting themselves in my shoes! Can't even enjoy being in my own home, and have to constantly wear a face mask in my own home!!! Tge smell is so strong that it has been causing nothing but health issues for me, and my family!!! What They are doing is wrong, and should be illegal! Don't move here, you will regret it!!! read more