We happen to fall into working with Apartment Solutions from a Zillow listing, and we were SO thankful we did. Caryn was our direct contact and she was nothing short of WONDERFUL. Extremely accessible, very high degree of communication, super organized, wealth of knowledge, and just an overall very nice and friendly human to make an acquaintance with. Would highly recommend using them to find your next rental. And, ask for Caryn! read more

Contacted once for initial intake and then never heard from them again. Disappointed because I was really hoping they would help!

We have worked with Cary for 9 years. Highly recommend. She is friendly and very helpful

Joyce in the office is the first one that you will probably meet. She is the most caring and wonderful person that you would ever want to meet and she will make you feel very welcome and right at home! She is quite a lady! read more

great referral company for people struggling to get into these rentals which have become so diff to get into by the landlords. Would highly recommend Apartment solutions read more

It has been nothing but headaches since Dorothy left. The response time is awful. I moved in they knew the stove didn't work, no air, the maintenance guy rude, discourteous as well as disrespectful. They don't honor your request. I have asked them to wear shoe covers in my unit and mask due to my health conditions. They say they do, however, they don't because I see them on my video cam. Let's see if they are gonna have my rugs cleaned ‍ read more

I have 2 words for this place. Caryn Outlaw. She was absolutely magnificent. I was in the market for an apartment because I was separating from my spouse. My credit wasn't all that great and I was worried about being able to find somewhere that would accept me. She took my information and asked about what I needed to have in the unit I was looking for, as well as the budget and the area I wanted to stay in. She was able to provide me with several references on the spot, first visit, and called the property managers while I was sitting in her office to let them know I was on the way. I didn't actually sign a lease as the Mrs. and I tried to reconcile, but I know that if I am ever in the market for a place to live again, this will be the first place I go. My hat's off to you, Caryn, and thank you for your knowledge and attention to my housing needs! read more

These people are amazing!! I was struggling to get into an apartment, and it was last minute. I shared my personal financial situation. Caryn told me exactly what I needed to do. I followed her advice. Caryn provided a list properties, stating I would be accepted at any of them. I was skeptical because I was having a hard time, spent so much money on application and fees. I picked the one I liked the most, my dream apartment! I was accepted in minutes. I move in, in a couple days! I can't thank Caryn and Apartment Solutions enough! So excited about my new home! I would highly recommend them. read more

We were moving to Naperville and Someone suggested me reach out to Apartment solutions while I was calling each individual apartments to find out availability. Caryn Outlaw was awesome person. She sent us a list of apartments that suffice our needs within few hours of request. She personally followed up with apartment management that we want to sign lease for upon our request to process our application as we wanted to move within 2 days and helped us in all means. I only have one word...Caryn Outlaw is Awesome. read more

I had a hard time finding a place, and Dave was most helpful! I recommend this wonderful service to anyone in need of some help apartment hunting! read more

Spoke with Caryn, she is always so helpful. I was able to give her all the information I have and what I was looking for and she found just the right places. I have already moved in my apartment and she has Continued to help me. read more

Great service! They are really helpful people and would go out of their way to help you! Definitely the place to call when you are looking for an apartment near Naperville. read more

I had just recently moved back from Georgia and was eager to find a place to stay for me and my kids. I reached out to Caryn and she contacted me about what I was looking for and within a couple days she found a place for us. She was very professional, helpful and got things done within a timely manner. She made sure to respond to all my emails and made the whole process easy and I would definitely recommend her if anyone is looking for an apartment. read more

I cannot say enough great things about how professional, responsive, courteous, and knowledgable the Apartment Solutions staff, specifically Caryn Outlaw, is. I am relocating from out of state , which can be somewhat stressful, and really had no idea where to begin my search. Caryn provided me with a comprehensive list of properties, based on my input and preferences, and even went so far as to contact each property to gauge availability. If you are in need of professional and responsive assistance with an apartment search, I highly recommend Apartment Solutions. read more

Apartment Solutions was a miracle for me. I had 1 week to find an apartment when I was relocated to Chicago. Caryn quickly narrowed down my "wish list" and within 45 minutes had a list of places that fit my exact needs. She was patient and kind and even gave me friendly advice about my new city. She was extremely knowledgeable about the areas and the individual communities. I chose the first apartment on our list because it was perfect! My only regret is that I didn't go straight to Apartment Solutions instead of trying on my own. read more

John Scarpa was extremely helpful, kind, and patient. He took a lot of time looking through our very picky preferences and found us a lot of great properties to go and view. The care and time he puts into his clients is just plain awesome! I'd recommend this place to anyone tired of searching through rent.com and the like. He provides nice easy to understand forms with all the information and has bits and pieces the internet just doesn't seem to have all in one place. read more

Apartment Solutions definitely deserves a 5 star review. Mike (in Schaumburg) is so extremely knowledgeable of the apartments in the area that he is nothing but helpful in his clients' apartment searches. You can provide him with your specific apartment "criteria" (price range, pet preference, location, etc.) and he provides you with exceptional suggestions. My apartment search has gone in many different directions- from the change in area, to the number of people I'm living with, to the price change- he's been patient and has worked with me the whole way. He found me a GREAT apartment that met all of my needs. Will definitely use him again shall I need an apartment in Chicago Suburbs! read more

Dave helped me find an apartment that met everything on my wish list in a county I was unfamiliar with in a very short notice. He did excellent work which made a very stressful process a whole lot easier. I ended up renting from one of the places he recommended and even the people in the rental office were familiar with Dave and had nothing but wonderful things to say about him. Thank you so much, Apartment Solutions & especially Dave!! read more

They were cool at first and I was going to give them a 5 star but the tides turned quickly after about a month later of working with them, I was awarded a Housing Choice Voucher and I asked If they knew of any apartment complexes who were accepting them. The nice pleasant gentleman unexpectedly got nasty.., rude.., harsh, his voice and attitude changed quickly lol. He acted as if I asked him if he wanted the Bubonic Plague!!! And he suggested that I look somewhere else.., he began naming towns far east away from here, that I've never heard of lol. He brushed me off the phone and hung up quickly and abruptly...smh. It's sad.., some people's ignorance. read more

I would like to give kudos out to Caryn Outlaw. She did an outstanding job on today for me with searching out apartments for my upcoming move in January. She gave me many leads that will help take the stress out of trying to find a place. Her customer service, job experience knowledge and her kindness ... was over and above and made my meeting experience such a pleasurable experience. I will definitely recommend family and friends to Apartment Solutions, Naperville with their apartment needs. She is definitely an asset to your team. Thanks again for everything! read more

Over the 10 yrs I've been working with Mike he has helped my daughter find a place, my son a place, and now my daughter and I find a place. He definitely knows his properties! And his enthusiasm is infectious! read more

What can I say, I LOVE this company! I recently found out that I would have to move from a place I had been renting for about 3 years due to the fact that they were raising prices to a level that I didn't feel was proper for what I was actually getting, so I decided to move. The thing is....I don't like to move! I have a tough time adjusting to new places, for some reason it always feels like a catastrophe! Basically I was stressing out and no matter how many "apartment listing websites" I found, not one of them listed the information that I REALLY needed. I needed specifics as to whether the apartment I was looking at online, was on a PACE bus route. I was completely fed up and wanted to give up once I found myself trying to compare 3 different maps just to get a small amount of information. SO I decided to google something else, "apartment finder service" I was then led to the Apartment Solutions website and actually felt hope for the first time in weeks of searching. I was set up with John Scarpa and I feel like the rest is history! LOL I went in to the office and I swear John was multitasking like a pro! He was quite busy, but never once in our meeting did I feel rushed or anything. John listened to my feelings and was more than happy to get me the information that I needed. Not only did John look up places for me and contact the properties, he then cross referenced their locations with the PACE maps and wrote down which line they were on! All in all i think I walked out of there with 8 different options, some of which he was even able to get the properties to include upgrades and such if they were lacking in some region! Needless to say, I would recommend this place to any and everyone who is looking for a new place. You REALLY won't regret it. And did I mention that it's free?! Jeesh! Oh, and get this, so I will be signing my lease this weekend and even contacted John to see if he knew of any moving companies, bam, reply email with like 4 listings. read more

I was directed to Apartment Solutions and Caryn specifically. She is very personable, and prompt with her work. It's as easy as telling her what you would like and she sends over options to check out. It narrows down searches and it's only locations she has been to herself so you know they are worth your time. A call is absolutely worth a shot. read more

Dave is the best! He sent reply to me very fast with great suggestions. Strongly recommended!

Caryn was great! She was very warm, honest and knowledgeable about the areas I was searching for a great yet affordable apartment. She went above and beyond ! I did end up finding a home outside of what we narrowed down in the searches. But, the next time I need to move she will be the first I will call! Thank you for all your help Caryn ! These days it's hard to find genuine hardworking individuals that truly love helping others ! read more

My girlfriend and I used this company to find and apartment. They found us the perfect place so we put in an app as soon as we viewed it and were told we were were first in line for the place. The next day when were had an apointment to drop off out security deposit we were informed that they had given the apartment to someone else. We had a very bad experience with this company and all the employees envolved. Very unprofessional all around. Steer clear of this company and anyone who works here. read more

After 3 weeks of looking online for a place to live, someone told me about Apartment Solutions and I made an appointment with Dave (in Naperville). Within a short time of listening to our needs, he found us several apartments that would work for us. We had specific, stringent needs in an apartment and I just hadn't been able to find anything that would fit. We ended up renting the very first place Dave recommended to us. He was knowledgeable and friendly, and took care to understand our needs effectively. We had a great experience! read more

John was extremely helpful in finding my new apartment. I've moved quite a bit and know what I want. He didn't waste my time giving me way too many options, just picked out what would be best. In a matter of 24 hours I had my new place! I would highly recommend the service to anyone. read more

John Scarpa was responsible for finding us the home we are now renting. He was professional, dedicated, and extremely communicative with us each step of the way. We could not have asked for a better experience in renting a home; and we owe this entirely to John. I would highly recommend the company, in particular, working with John, to anyone looking for a rental. read more

After weeks of searching through the paper, on-line sites and various apartment magazines, I was getting no where fast with my hunt for a new place closer to my new job. Thankfully I happened upon a couple of ads from John at Apartment Solutions, which prompted a call and then a visit. Their system is fast and efficient and makes it easy to find housing that fits your needs. John was friendly and very competent--because of his services, I was able to find a place that week! This service will definitely save you time and effort. Thank you John! read more

I was looking for a dog friendly, 1 bedroom apartment in Naperville, and John was great! He gave me a lot of options, called the apartment complexes to confirm that they had apartments available in my price range and move-in date time range, and then recommended the best options for me. I ended up finding a place that day! I highly recommend Apartment Solutions and John for their knowledge and friendly service! read more

I went to Apartment Solutions on the recommendation of a friend after looking for an apartment on my own. All I can say is I should have come here in the first place!! Brigette was super! She knows the area, listened to what my "must haves" were and kept me within range of my budget. Now I am moving into an apartment that I absolutely love and am so excited. Do yourself a favor and go see Brigette. You will save yourself a lot of time and aggravation! read more

I had an appointment with Apartment Solutions yesterday. I arrived right before another couple arrived yet they were helped before me. Once it was finally my turn (I had to wait for Caryn to finish with another client) I was treated like dirt. She complained that she had been busy all day and after having waited 20 minutes past my appointment time, she was "finished with me" in 10 minutes. Whereas the couple that had arrived literally right behind me were still sitting with John and actually viewing apartments on his computer. I was never even shown any apartments, but handed several printouts and told good luck. I had such high hopes for this search having been doing this for several weeks now - but apparently I was better off on my own. I would NOT recommend this person at all - but the concept sounds great - a "one stop shopping" kind of place. How sad that someone whose JOB IT IS to be kind and helpful chose not to be! read more