Yes! These drivers were excellent, prompt, helpful and very polite. We had two people in our party…read morewho are very large and they fit in the vehicle just fine. Unfortunatly, one person got car sick but the driver was SO nice about it! Please consider using them if you want great service on time and safe drivers.

Responsible, timely and flexible. Remember to be clear on your baggage needs. I would definitely…read moreuse them again when in London

We visited Windsor yesterday and my husband felt it would be nice to do a river trip in the…read moreafternoon. The choice was a 40 minute trip or a 2 hour trip. As there was not much difference in price he opted to book us on the 2 hour trip. Below decks there's a bar/tearoom and toilets. Most people opted to sit on the top deck. This has plastic seating in the first 5 rows and the back rows have padded seats. Although it was a sunny day, it was cold whilst we were sailing - had I known we were going to do a river trip I wouldn't have worn a sun dress as I got quite cold! It was a pleasant trip. Commentary was via a pre-recorded cd talking about the sights and history to be seen along the bankside and it's quite fascinating to see all the lovely houses on the waters' edge. We asked for tea and cakes which was brought to us by the Captain's 'mate' a pleasant young lady with hair dyed green! It was an enjoyable trip aside from the fact that I'd taken my 5 year old granddaughter for whom the trip was just too long. She enjoyed going through the Bray Lock gates but at that age they don't understand the incredible engineering and history behind it. I would definitely recommend a river cruise if you want a relaxing afternoon but do take a blanket or some warm clothes!

Quite a pleasant cruise. Commentary is recorded and a bit too detailed for most people. Seats are…read moreplastic, so don't expect comfort. On the whole satisfactory.

Great reviews on Yelp guided us to The English Bus for our tour of Stonehenge. I liked the idea of…read morea small group tour. We had a great experience! We easily booked on line a couple months in advance of our trip to Stonehenge, Bath and a Secret Place. I had a few questions, which were answered quickly through email. Instructions and itinerary were provided after we bought we tickets. Additional and helpful information was sent a few day prior to our trip. Noelh, our tour guide, was knowledgable, interesting and fun from the moment he picked us up in London. He provided information beyond the tour stops. He was engaging and had a good understanding of the geology of Stonehenge as well as the historical background. He made well time stops for breaks. We spent about two hours at Stonehenge, two hours at Bath and an hour at the Secret Place. The Secret Place was worth the extra and I highly recommend. Noelh offered a brief and interesting walking tour at each site and left us time to explore on our own. We were allowed to bring snacks on the bus but we didn't need them because we stopped plenty at places for food and drink. Noelh provided water. Bring water and rain gear. There were UBC ports for phone charging on the bus. The bus was very comfortable. Noelh was sensitive to a woman that was having mobility issues and arranged for her to skip part of the walking tour. I enjoyed Stonehenge and the Secret Place immensely, I was glad I saw Bath, but it was too crowded during our visit. Others on the tour really loved Bath. I highly recommend The English Bus tours.

Tommy was awesome! We loved Bath! Go to the places he suggests. The Cotswolds were lovely and we…read moregot to see where "War Horse" was filmed. Stonehenge is incredible. How people got those rocks in those spots aligned with the solstice- it's baffling with their simple tools.

great guide( honestly laughed all the way), great tour and the most accommodating company - allowed…read moreus to reschedule due to last minute sickness and been the most helpful along the way. highly recommended

Heidi Boon Rickard was our tour guide and she is so passionate about what she does. Ask for her…read more Learning of Oxford and how many genius minds came through here is incredible. Go through Christ's Church; beautiful.

What makes or breaks a guided tour of a popular attraction like London is the tour guide. On our…read moredouble-decker tour of London, Joe the tour guide was wonderful - funny, engaging, knowledgeable and entertaining. That made the entire experience! I would also like to give a shout-out to Radu (the driver) - yes, he was an excellent driver, but he was also the perfect foil for Joe's boisterous and entertaining persona, and he really cared about the customers - he was polite, professional and very thoughtful, for example lingering a bit longer at a particular attraction to let a member of the tour get their pictures just right. I was very pleased with Goldent Tours as well - ease of booking, prices and plethora of choices. All in all - I would use them again and highly recommend them.

We booked despite the bad reviews because it was the only way to get Harry Potter tickets during…read moreour quickly planned trip. We read the reviews and understood we were going to need some patience. The problem with many reviews were the meeting instructions (via TripAdvisor) so we went to the Baker Street location a day early to scout it out. We could not find signage for Golden Tours. We did see a Harry Potter bus dropping off a group and assumed (wrongly) that the spot was also the meeting spot. Actually they do have a location (store front) near the Baker street stop. It is not on Baler Street. If you come out of the tube and turn away from the wax museum, you will find their store from down the next block. That is the meeting spot point for tours! Very important thing to know and find -- because you have to meet there to get your tickets beforehand. We missed our bus time despite arriving 45 minutes early. The staff was less than kind about this part of the trip and made no apologies for the lack of directions. They gave us headphones but there was no movie on our bus. We had set our expectations low for our son, due to the reviews so we didn't mind -- but there were some disappointed families near us. The bus was clean enough but no WiFi and the phone charges didn't work on most seats. The driver for this portion of our trip was great and very helpful given that he had to help us find someone on site to get our Entry tickets. Despite the set backs, we finally had tickets in hand and enjoyed the studio tour from here on out on our own. The trip back was easy enough but this bus driver was less friendly and at one point was screaming at another driver along a busy street in London. We actually found it comical and thought it added to the busy city feel, but I could see how many guests would find this very unsettling. All in all, it is OK if this is the way you can get entry tickets to something on your must see list, but if you have options - I'd try another company.

They sell Overpriced bags, they store luggage for a fee, but that is extremely misleading, they…read morewould charge u a lot more than what the sign says. And they don't even know how to justify it when you question them. Apparently it is what it is. Never again. They are horrible

I can't believe how unhelpful the people at Excess Baggage are. I came in to pick up a mobile Wifi…read moredevice I ordered through Tep Wireless. The guy checked his stock and said my item wasn't there. Really? I have an email saying that it would be available on the day I flew in. He said he couldn't help me. He said, "Perhaps you should contact the company." Luckily there's Wifi available at Heathrow so I emailed Tep Wireless and received a response, straightaway. They said that the deliveries that morning were swapped for terminals 5 and 3 so my device was at terminal 3. Another sales rep saw me standing there and asked me if I needed help. I explained my situation and gave him my name. He also looked through his list and saw that my name wasn't there but he actually called over to the Excess Baggage in terminal 3 to check if they had it over there. Sure enough they did have the device. But there was no way for them to go retrieve it for me due to limited staff. I would have to travel to the other terminal myself. First of all, if you knew that the deliveries were swapped, wouldn't it make sense to send someone over with the other delivery and swap it back? This didn't just happen to me, it happened to all the other Tep customers who happened to fly into Heathrow that day. Essentially, they sent all the customers to the other terminals that day. Secondly, Heathrow is a large airport with trains connecting the terminals. That day the trains were on strike so I had to wait 40 minutes just to get from one terminal to the other. Thanks for nothing Excess Baggage. Your customer service stinks.